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• What should I do if during installation that the software keeps telling me
that some of the files on my PC need to be updated and asks me to
reboot, but when I run the software after the reboot I get the same
message? Make sure that your computer meets the minimum
requirements. This problem is being caused because your operating
system on the PC that you have purchased is not up to date. This is
common even on brand new PCs. See the instructions in this manual
for installing the software and install “Win XP Service Pack 1” before
proceeding. If you still are having problems after upgrading to service
pack 1 consult your IT department (this is a problem with the PC you’ve
purchased and not the A3 software).
Software and Firmware Upgrades
A3 software can be upgraded by contacting your local ACS sales office.
Upgrades will be provided free upon request during your warranty period,
after that they must be purchased (labor and other hardware for these
upgrades not provided by ACS).
Necessary Firmware upgrades for the machinery communicating with A3
can be obtained by contacting your local ACS sales office as well. These
will need to be purchased and are not given freely because of the cost
involved.