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Lenovo S10E, S9E Diagnosing problems using PC-Doctor for DOS, Creating a diagnostic CD/DVD image

Models: S9E S10E

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Diagnosing problems using PC-Doctor for DOS

The PC-Doctor for DOS diagnostic program runs independently of the Windows operating system. Use PC-Doctor for DOS, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. You can run PC-Doctor for DOS from a diagnostic CD/DVD image.

Creating a diagnostic CD/DVD image

To create a diagnostic CD/DVD image, download a self-starting bootable CD/DVD image (known as an .iso image) of the diagnostic program from http:// www.lenovo.com/support. After you download the image, you can create the CD/DVD using any CD/DVD burning software.

Running diagnostics from the CD/DVD

To run diagnostics from the diagnostic CD/DVD image that you created, use the following procedure:

1.Make sure your computer is turned off.

2.Insert the CD/DVD into the optical drive.

3.Restart the computer.

Note:

If the diagnostic program does not start, the optical drive has not been set as a bootable device. Press F12 to choose boot item at startup.

4.When the diagnostics program opens, follow the instructions on the screen.

5.Select the diagnostic test you want to run. Press F1 for additional help.

6.When the program finishes, remove the CD/DVD from the drive.

46Lenovo® IdeaPad™ S9e and S10e User Guide

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Lenovo S10E, S9E manual Diagnosing problems using PC-Doctor for DOS, Creating a diagnostic CD/DVD image

Contents

Lenovo IdeaPad S9e and S10e User Guide v Regulatory Notice included in the package with this publication v Chapter 7, “Safety, use, and care information,” on pagev Appendix D, “Notices,” on page Second Edition October Copyright Lenovo 2008. All rights reservedContents Chapter 2. Using your computerChapter 1. Getting to know your computer Chapter 3. Using external devices Chapter 4. TroubleshootingChapter 6. Getting help and service Chapter 7. Safety, use, and care informationChapter 5. Upgrading and replacing devices Appendix B. Customer Replaceable Units CRUs Appendix A. Warranty informationAppendix C. Specifications Appendix D. NoticesTrademarks Indexviii Lenovo IdeaPad S9e and S10e User Guide Chapter 1. Getting to know your computer Top viewWireless LAN auxiliary Wireless LAN mainPower button Integrated cameraLeft-side view Wireless device switchAC power adapter jack Fan louversMulti-media reader slot Right-side viewVGA port USB 2.0 portLAN port Headphone jack externalMicrophone jack external Security keyholeSystem status indicators Front viewSpeakers Battery latch - spring loaded Bottom viewHard disk drive/memory RAM compartment v Hard disk drive Battery packBattery latch - manual v Memory RAM compartmentChapter 2. Using your computer Putting your computer to standby or shutting it downPutting your computer to standby Using the touch pad Shutting down your computerYou can also attach and use a USB mouse through the USB connector Chapter 2. Using your computerUsing the keyboard Numeric keypadFn + F2 Function key combinationsFn + F1 Fn + F3Fn + F6 Using memory cards Inserting a memory cardUsing the integrated camera Using the InternetRemoving a memory card Using LAN port Using wireless LAN Securing your computerAttaching a security lock optional Using passwords To set a Supervisor Password Changing or Removing the Supervisor Password 1. Select Set Supervisor Password, and press EnterTo set a User Password Changing or Removing the User Password 1. Select Set User Password, and press Enter22 Lenovo IdeaPad S9e and S10e User Guide To set a Hard Disk Password Changing or Removing the Hard Disk Password 24 Lenovo IdeaPad S9e and S10e User GuideInstalling device drivers 1. Select Change Master Password, and press Enterv System Update Using battery and AC adapter Checking battery status Your computer batteriesDANGER Using the AC adapter When you purchase a new battery Charging the battery Handling the batteryDANGER The battery pack is a consumable supply DANGERDANGER DANGERDANGER 32 Lenovo IdeaPad S9e and S10e User GuideUsing Lenovo Quick Start DANGERChanging the settings in Lenovo Quick Start Using the Novo button with Lenovo Quick Start1. In the BIOS, click Configuration - Lenovo Quick Start features Chapter 3. Using external devices Connecting a Universal Serial Bus USB device36 Lenovo IdeaPad S9e and S10e User Guide Connecting a PC card device Chapter 3. Using external devicesConnecting an external display Connecting a VGA monitor38 Lenovo IdeaPad S9e and S10e User Guide Connecting a headphone and audio device 40 Lenovo IdeaPad S9e and S10e User Guide Connecting an external microphone Connecting a Bluetooth deviceEnabling Bluetooth communications How can I prevent problems with my Lenovo computer? Chapter 4. TroubleshootingFrequently asked questions What are the main hardware features of my new Lenovo computer?My computer is not operating properly Where are the recovery discs?Where can I find warranty information? How can I contact the Customer Support Center?Diagnosing problems 2. Move the pointer to All Programs and then to PC-Doctor for Windows3. Click PC-Doctor for Windows Diagnosing problems using PC-Doctor for DOS Creating a diagnostic CD/DVD imageRunning diagnostics from the CD/DVD Troubleshooting Display problems SolutionPassword problems Keyboard problems Standby or hibernation problemsSolution 1. Connect the AC adapter to the computer Solution The battery power is getting low Do either of the followingv Replace the battery with a fully charged one 50 Lenovo IdeaPad S9e and S10e User GuideComputer screen problems SolutionSolution Problem The screen is blank Solution Do the following 52 Lenovo IdeaPad S9e and S10e User Guide3. Click Advanced Sound problems Battery problems A hard disk drive problem A startup problemOther problems Solution58 Lenovo IdeaPad S9e and S10e User Guide Replacing the battery To replace the batteryChapter 5. Upgrading and replacing devices 3. Slide the battery latch to the unlocked position 60 Lenovo IdeaPad S9e and S10e User Guide4. Slide and hold the battery latch. Then, remove the battery Chapter 5. Upgrading and replacing devices5. Install a fully charged battery into the computer 62 Lenovo IdeaPad S9e and S10e User Guide6. Slide the battery latch to the locked position Chapter 5. Upgrading and replacing devicesUpgrading the hard disk drive Handling an HDDTo replace the HDD 3. Remove the battery2. Close the computer display, and turn the computer over 5. Slide the HDD in the direction of the arrow 66 Lenovo IdeaPad S9e and S10e User Guide6. Remove the HDD by pulling out the tab Chapter 5. Upgrading and replacing devices7. Align the HDD as shown in the drawing, then put it gently in place 68 Lenovo IdeaPad S9e and S10e User Guide8. Slide the HDD in the direction of the arrow Chapter 5. Upgrading and replacing devices10. Reinstall the battery To install an SO-DIMM Replacing memory72 Lenovo IdeaPad S9e and S10e User Guide 6. If an SO-DIMM is already installed in the memory slot, remove it to make room for the new one by pressing out on the latches 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2. Be sure to save the old SO-DIMM for future use 74 Lenovo IdeaPad S9e and S10e User Guide To make sure that the SO-DIMM is installed correctly, do as follows 9. Reinstall the battery1. Turn on the computer 76 Lenovo IdeaPad S9e and S10e User Guide Chapter 6. Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center v Identification of software problem sources Getting help around the world 80 Lenovo IdeaPad S9e and S10e User GuideWorldwide telephone list Country or RegionTelephone Number Guatemala Chapter 7. Safety, use, and care information Important safety informationConditions that require immediate action 84 Lenovo IdeaPad S9e and S10e User GuideSafety guidelines Service and upgrades 86 Lenovo IdeaPad S9e and S10e User GuideDANGER Hazardous moving parts. Keep fingers and other body parts awayPower cords and power adapters DANGER88 Lenovo IdeaPad S9e and S10e User Guide Always route power cords or any other cables so that they will not be walked on, tripped over, or pinched by objects DANGERDANGER Extension cords and related devicesPlugs and outlets DANGERSome products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have questions about power loads and branch circuit ratings DANGERDANGER Power supply statementExternal devices 92 Lenovo IdeaPad S9e and S10e User GuideBatteries DANGERRechargeable battery notice DANGER94 Lenovo IdeaPad S9e and S10e User Guide Lithium coin cell battery notice DANGERHeat and product ventilation DANGER96 Lenovo IdeaPad S9e and S10e User Guide DANGER v Keep the cover closed whenever the computer is plugged inCD and DVD drive safety DANGERElectrical current safety information DANGERDANGER 100 Lenovo IdeaPad S9e and S10e User GuideLaser compliance statement DANGER 102 Lenovo IdeaPad S9e and S10e User GuideLiquid crystal display LCD notice DANGERFor products with mercury-containing fluorescent lamps i.e., non-LED Notice for users in the U.S.A Using headphones or earphonesAdditional safety information DANGERBe careful about where and how you work Caring your computer106 Lenovo IdeaPad S9e and S10e User Guide Not all such appliances cause a significant electrostatic charge Be gentle with your computer Carry your computer properlyFor outdoor use Handle storage media and drives properly Data safetyTake care in setting passwords Other important tipsCleaning the cover of your computer Cleaning your computer keyboard Ergonomic information Cleaning your computer displayAccessibility and comfort 112 Lenovo IdeaPad S9e and S10e User GuideGeneral Posture Head Position What if you are traveling?Display ChairMaintenance General tips for maintenanceQuestions about vision? v To free up disk space, uninstall unused application programs Remove all external devices such as the printer, keyboard, and so on 118 Lenovo IdeaPad S9e and S10e User Guide What this Warranty Covers Appendix A. Warranty informationLenovo Limited Warranty L505-0010-01 04/2008How to Obtain Warranty Service What Your Service Provider Will Do to Correct Problems120 Lenovo IdeaPad S9e and S10e User Guide Replacement of a Product or Part Your Additional ResponsibilitiesWhat this Warranty Does not Cover Use of Personal InformationLimitation of Liability Dispute Resolution Other Rights European Economic Area EEAWarranty Warranty informationWarranty period ServiceIf required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your product and the available service. Scheduling of service will depend upon the time of your call, parts availability, and other factors Types of warranty service 1. Customer Replaceable Unit “CRU” Service4. Customer Carry-In or Mail-In Service 2. On-Site Service3. Courier or Depot Service 5. Product Exchange ServiceSuplemento de Garantía para México 130 Lenovo IdeaPad S9e and S10e User GuideShenzhen, China two plants Av. De la Solidaridad Iberoamericana No. 7020 Col. Club de Golf AtlasEl Salto, Jalisco, México C.P Tel China IIPC No. 168, First Avenue Kunshan Export Processing ZoneTel +86.21.3811.8888 Marketed by Lenovo Mexico S de RL de CV Pegatron CorporationNo. 3768, Xiu Yan Rd. Kang Qiao Town, Nan Hui Dist Shanghai, China Av. Santa Fe 505, Piso Col. Cruz Manca Cuajimalpa, México, DF CP TelAppendix B. Customer Replaceable Units CRUs Self-service CRUs Setup PosterMaintenance Optional-service CRUsAppendix B. Customer Replaceable Units CRUs 136 Lenovo IdeaPad S9e and S10e User Guide Appendix C. Specifications Specifications138 Lenovo IdeaPad S9e and S10e User Guide Lenovo United States, Inc 1009 Think Place - Building One Appendix D. NoticesNotices Morrisville, NC U.S.A Attention Lenovo Director of Licensing140 Lenovo IdeaPad S9e and S10e User Guide Television output notice Wireless related information Wireless interoperabilityExport classification notice Appendix D. Noticesv Generic Access v Service Discovery v Serial Port Usage environment and your health Electronic emissions noticesFederal Communications Commission FCC Statement Industry Canada Class B emission compliance statement Avis de conformité à la réglementation d’Industrie CanadaEuropean Union EMC Directive conformance statement EU-EMC Directive 2004/108/EC EN 55022 class B Statement of Compliance Deutschsprachiger EU HinweisDeutschland Page Japan compliance statement for power line harmonics Japanese VCCI Class B statement148 Lenovo IdeaPad S9e and S10e User Guide WEEE and recycling statements General recycling statement EU WEEE StatementsDisposing of a Lenovo computer components Japan recycling statementsCollecting and recycling a disused Lenovo computer or monitor 150 Lenovo IdeaPad S9e and S10e User GuideDisposing a disused battery pack from Lenovo notebook computers Notice for users in the U.S.ADeleting the data from the hard disk is not easy ENERGY STAR model information 4068 and Explanation of hard disk capacity 2. A portion of the hard disk space is used for specific purposes 156 Lenovo IdeaPad S9e and S10e User GuideTrademarks 158 Lenovo IdeaPad S9e and S10e User Guide Index 160 Lenovo IdeaPad S9e and S10e User Guide Index 162 Lenovo IdeaPad S9e and S10e User Guide notices continued troubleshooting 49 startup troubleshooting 56 storage media security lock 18 service and help 77 shutdown 9, 10 soundtroubleshooting 54 specification hardware 137 standby 9 standby mode battery 55 computer screen 51 displayPage 166 Lenovo IdeaPad S9e and S10e User Guide