Lenovo S9E, S10E manual v Identification of software problem sources

Note:

All warranted parts contain a 7-character identification in the format FRU XXXXXXX

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

To determine if your machine is in warranty and when the warranty expires, go to Lenovo, and click Warranty, then follow the instructions on the screen.

For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Appendix A, “Warranty information,” on page 119.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

vMachine Type and Model

vSerial numbers of your computer, monitor, and other components, or your proof of purchase

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are located in the “Worldwide telephone list” on page 81 section of this guide.

Chapter 6. Getting help and service 79