Manuals / Lenovo / Computer Equipment / Laptop

Lenovo S9E, S10E manual Troubleshooting, Frequently asked questions

Models: S9E S10E

1 176

Download 176 pages 6.25 Kb

Page 51

Chapter 4. Troubleshooting

Frequently asked questions

This section lists frequently asked questions and tells where you can find detailed answers.

What safety precautions should I follow when using my Lenovo computer?

See Chapter 7, “Safety, use, and care information,” on page 83 for detailed information about safety.

How can I prevent problems with my Lenovo computer?

See Chapter 7, “Safety, use, and care information,” on page 83 of this guide. More tips can be found in Chapter 1, “Getting to know your computer,” on page 1 and Chapter 2, “Using your computer,” on page 9.

What are the main hardware features of my new Lenovo computer?

More information can be found in Chapter 1, “Getting to know your computer,” on page 1 and Chapter 2, “Using your computer,” on page 9.

This guide contains information for Windows. How can I find information for Linux? For general information about Linux, go to Linux Help.

vClick Computer --> Help.

vFor an answer to your question, use Search.

If you are setting a network connection, obtain the necessary information from your network administrator.

Where can I find the detailed specifications for my Lenovo computer? See http://www.lenovo.com/support.

© Copyright Lenovo 2008

43

Image 51

Lenovo S9E, S10E manual Troubleshooting, Frequently asked questions, How can I prevent problems with my Lenovo computer?

Contents

Lenovo IdeaPad S9e and S10e User Guide Second Edition October Copyright Lenovo 2008. All rights reserved v Chapter 7, “Safety, use, and care information,” on pagev Appendix D, “Notices,” on page v Regulatory Notice included in the package with this publicationContents Chapter 2. Using your computerChapter 1. Getting to know your computer Chapter 4. Troubleshooting Chapter 3. Using external devicesChapter 6. Getting help and service Chapter 7. Safety, use, and care informationChapter 5. Upgrading and replacing devices Appendix D. Notices Appendix A. Warranty informationAppendix C. Specifications Appendix B. Customer Replaceable Units CRUsIndex Trademarksviii Lenovo IdeaPad S9e and S10e User Guide Top view Chapter 1. Getting to know your computerIntegrated camera Wireless LAN mainPower button Wireless LAN auxiliaryFan louvers Wireless device switchAC power adapter jack Left-side viewUSB 2.0 port Right-side viewVGA port Multi-media reader slotSecurity keyhole Headphone jack externalMicrophone jack external LAN portSystem status indicators Front viewSpeakers Bottom view Battery latch - spring loadedv Memory RAM compartment Battery packBattery latch - manual Hard disk drive/memory RAM compartment v Hard disk driveChapter 2. Using your computer Putting your computer to standby or shutting it downPutting your computer to standby Shutting down your computer Using the touch padChapter 2. Using your computer You can also attach and use a USB mouse through the USB connectorNumeric keypad Using the keyboardFn + F3 Function key combinationsFn + F1 Fn + F2Fn + F6 Inserting a memory card Using memory cardsUsing the integrated camera Using the InternetRemoving a memory card Using LAN port Using wireless LAN Securing your computerAttaching a security lock optional Using passwords To set a Supervisor Password Changing or Removing the Supervisor Password 1. Select Set Supervisor Password, and press EnterTo set a User Password Changing or Removing the User Password 1. Select Set User Password, and press Enter22 Lenovo IdeaPad S9e and S10e User Guide To set a Hard Disk Password 24 Lenovo IdeaPad S9e and S10e User Guide Changing or Removing the Hard Disk PasswordInstalling device drivers 1. Select Change Master Password, and press Enterv System Update Using battery and AC adapter Checking battery status Your computer batteriesDANGER Using the AC adapter When you purchase a new battery Charging the battery Handling the batteryDANGER DANGER The battery pack is a consumable supply32 Lenovo IdeaPad S9e and S10e User Guide DANGERDANGER DANGERDANGER Using Lenovo Quick StartChanging the settings in Lenovo Quick Start Using the Novo button with Lenovo Quick Start1. In the BIOS, click Configuration - Lenovo Quick Start features Connecting a Universal Serial Bus USB device Chapter 3. Using external devices36 Lenovo IdeaPad S9e and S10e User Guide Chapter 3. Using external devices Connecting a PC card deviceConnecting an external display Connecting a VGA monitor38 Lenovo IdeaPad S9e and S10e User Guide Connecting a headphone and audio device 40 Lenovo IdeaPad S9e and S10e User Guide Connecting a Bluetooth device Connecting an external microphoneEnabling Bluetooth communications What are the main hardware features of my new Lenovo computer? Chapter 4. TroubleshootingFrequently asked questions How can I prevent problems with my Lenovo computer?How can I contact the Customer Support Center? Where are the recovery discs?Where can I find warranty information? My computer is not operating properlyDiagnosing problems 2. Move the pointer to All Programs and then to PC-Doctor for Windows3. Click PC-Doctor for Windows Diagnosing problems using PC-Doctor for DOS Creating a diagnostic CD/DVD imageRunning diagnostics from the CD/DVD Solution Troubleshooting Display problemsPassword problems Keyboard problems Standby or hibernation problemsSolution 50 Lenovo IdeaPad S9e and S10e User Guide Solution The battery power is getting low Do either of the followingv Replace the battery with a fully charged one 1. Connect the AC adapter to the computerComputer screen problems SolutionSolution 52 Lenovo IdeaPad S9e and S10e User Guide Problem The screen is blank Solution Do the following3. Click Advanced Sound problems Battery problems A startup problem A hard disk drive problemSolution Other problems58 Lenovo IdeaPad S9e and S10e User Guide Replacing the battery To replace the batteryChapter 5. Upgrading and replacing devices 60 Lenovo IdeaPad S9e and S10e User Guide 3. Slide the battery latch to the unlocked positionChapter 5. Upgrading and replacing devices 4. Slide and hold the battery latch. Then, remove the battery62 Lenovo IdeaPad S9e and S10e User Guide 5. Install a fully charged battery into the computerChapter 5. Upgrading and replacing devices 6. Slide the battery latch to the locked positionHandling an HDD Upgrading the hard disk driveTo replace the HDD 3. Remove the battery2. Close the computer display, and turn the computer over 66 Lenovo IdeaPad S9e and S10e User Guide 5. Slide the HDD in the direction of the arrowChapter 5. Upgrading and replacing devices 6. Remove the HDD by pulling out the tab68 Lenovo IdeaPad S9e and S10e User Guide 7. Align the HDD as shown in the drawing, then put it gently in placeChapter 5. Upgrading and replacing devices 8. Slide the HDD in the direction of the arrow10. Reinstall the battery Replacing memory To install an SO-DIMM72 Lenovo IdeaPad S9e and S10e User Guide 6. If an SO-DIMM is already installed in the memory slot, remove it to make room for the new one by pressing out on the latches 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2. Be sure to save the old SO-DIMM for future use 74 Lenovo IdeaPad S9e and S10e User Guide To make sure that the SO-DIMM is installed correctly, do as follows 9. Reinstall the battery1. Turn on the computer 76 Lenovo IdeaPad S9e and S10e User Guide Chapter 6. Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center v Identification of software problem sources 80 Lenovo IdeaPad S9e and S10e User Guide Getting help around the worldWorldwide telephone list Country or RegionTelephone Number Guatemala Important safety information Chapter 7. Safety, use, and care information84 Lenovo IdeaPad S9e and S10e User Guide Conditions that require immediate actionSafety guidelines 86 Lenovo IdeaPad S9e and S10e User Guide Service and upgradesHazardous moving parts. Keep fingers and other body parts away DANGERPower cords and power adapters DANGER88 Lenovo IdeaPad S9e and S10e User Guide DANGER Always route power cords or any other cables so that they will not be walked on, tripped over, or pinched by objectsDANGER Extension cords and related devicesPlugs and outlets DANGERDANGER Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have questions about power loads and branch circuit ratings92 Lenovo IdeaPad S9e and S10e User Guide Power supply statementExternal devices DANGERDANGER BatteriesRechargeable battery notice DANGER94 Lenovo IdeaPad S9e and S10e User Guide DANGER Lithium coin cell battery noticeHeat and product ventilation DANGER96 Lenovo IdeaPad S9e and S10e User Guide v Keep the cover closed whenever the computer is plugged in DANGERDANGER CD and DVD drive safetyDANGER Electrical current safety information100 Lenovo IdeaPad S9e and S10e User Guide DANGERLaser compliance statement 102 Lenovo IdeaPad S9e and S10e User Guide DANGERLiquid crystal display LCD notice DANGERFor products with mercury-containing fluorescent lamps i.e., non-LED DANGER Using headphones or earphonesAdditional safety information Notice for users in the U.S.ACaring your computer Be careful about where and how you work106 Lenovo IdeaPad S9e and S10e User Guide Not all such appliances cause a significant electrostatic charge Be gentle with your computer Carry your computer properlyFor outdoor use Other important tips Data safetyTake care in setting passwords Handle storage media and drives properlyCleaning the cover of your computer Cleaning your computer keyboard 112 Lenovo IdeaPad S9e and S10e User Guide Cleaning your computer displayAccessibility and comfort Ergonomic informationGeneral Posture Chair What if you are traveling?Display Head PositionMaintenance General tips for maintenanceQuestions about vision? v To free up disk space, uninstall unused application programs Remove all external devices such as the printer, keyboard, and so on 118 Lenovo IdeaPad S9e and S10e User Guide L505-0010-01 04/2008 Appendix A. Warranty informationLenovo Limited Warranty What this Warranty CoversHow to Obtain Warranty Service What Your Service Provider Will Do to Correct Problems120 Lenovo IdeaPad S9e and S10e User Guide Your Additional Responsibilities Replacement of a Product or PartUse of Personal Information What this Warranty Does not CoverLimitation of Liability Dispute Resolution European Economic Area EEA Other RightsService Warranty informationWarranty period WarrantyIf required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your product and the available service. Scheduling of service will depend upon the time of your call, parts availability, and other factors 1. Customer Replaceable Unit “CRU” Service Types of warranty service5. Product Exchange Service 2. On-Site Service3. Courier or Depot Service 4. Customer Carry-In or Mail-In Service130 Lenovo IdeaPad S9e and S10e User Guide Suplemento de Garantía para MéxicoNo. 168, First Avenue Kunshan Export Processing Zone Av. De la Solidaridad Iberoamericana No. 7020 Col. Club de Golf AtlasEl Salto, Jalisco, México C.P Tel China IIPC Shenzhen, China two plantsAv. Santa Fe 505, Piso Col. Cruz Manca Cuajimalpa, México, DF CP Tel Pegatron CorporationNo. 3768, Xiu Yan Rd. Kang Qiao Town, Nan Hui Dist Shanghai, China Tel +86.21.3811.8888 Marketed by Lenovo Mexico S de RL de CVAppendix B. Customer Replaceable Units CRUs Optional-service CRUs Setup PosterMaintenance Self-service CRUsAppendix B. Customer Replaceable Units CRUs 136 Lenovo IdeaPad S9e and S10e User Guide Specifications Appendix C. Specifications138 Lenovo IdeaPad S9e and S10e User Guide Morrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix D. NoticesNotices Lenovo United States, Inc 1009 Think Place - Building One140 Lenovo IdeaPad S9e and S10e User Guide Appendix D. Notices Wireless related information Wireless interoperabilityExport classification notice Television output noticev Generic Access v Service Discovery v Serial Port Electronic emissions notices Usage environment and your healthFederal Communications Commission FCC Statement Industry Canada Class B emission compliance statement Avis de conformité à la réglementation d’Industrie CanadaEuropean Union EMC Directive conformance statement EU-EMC Directive 2004/108/EC EN 55022 class B Statement of Compliance Deutschsprachiger EU HinweisDeutschland Page Japan compliance statement for power line harmonics Japanese VCCI Class B statement148 Lenovo IdeaPad S9e and S10e User Guide EU WEEE Statements WEEE and recycling statements General recycling statement150 Lenovo IdeaPad S9e and S10e User Guide Japan recycling statementsCollecting and recycling a disused Lenovo computer or monitor Disposing of a Lenovo computer componentsNotice for users in the U.S.A Disposing a disused battery pack from Lenovo notebook computersDeleting the data from the hard disk is not easy ENERGY STAR model information 4068 and Explanation of hard disk capacity 156 Lenovo IdeaPad S9e and S10e User Guide 2. A portion of the hard disk space is used for specific purposesTrademarks 158 Lenovo IdeaPad S9e and S10e User Guide Index 160 Lenovo IdeaPad S9e and S10e User Guide Index 162 Lenovo IdeaPad S9e and S10e User Guide notices continued battery 55 computer screen 51 display security lock 18 service and help 77 shutdown 9, 10 soundtroubleshooting 54 specification hardware 137 standby 9 standby mode troubleshooting 49 startup troubleshooting 56 storage mediaPage 166 Lenovo IdeaPad S9e and S10e User Guide