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Lenovo S9E, S10E manual Getting help and service, Getting help on the Web

Models: S9E S10E

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Chapter 6. Getting help and service

Chapter 6. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via a disc. For more specific information and links, please go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For information, please contact the Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 81. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Personal Computing home page is http://www.lenovo.com/support.

© Copyright Lenovo 2008

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Lenovo S9E, S10E manual Getting help and service, Getting help on the Web

Contents

Lenovo IdeaPad S9e and S10e User Guide v Appendix D, “Notices,” on page v Chapter 7, “Safety, use, and care information,” on pagev Regulatory Notice included in the package with this publication Second Edition October Copyright Lenovo 2008. All rights reservedChapter 2. Using your computer ContentsChapter 1. Getting to know your computer Chapter 4. Troubleshooting Chapter 3. Using external devicesChapter 7. Safety, use, and care information Chapter 6. Getting help and serviceChapter 5. Upgrading and replacing devices Appendix C. Specifications Appendix A. Warranty informationAppendix B. Customer Replaceable Units CRUs Appendix D. NoticesIndex Trademarksviii Lenovo IdeaPad S9e and S10e User Guide Top view Chapter 1. Getting to know your computerPower button Wireless LAN mainWireless LAN auxiliary Integrated cameraAC power adapter jack Wireless device switchLeft-side view Fan louversVGA port Right-side viewMulti-media reader slot USB 2.0 portMicrophone jack external Headphone jack externalLAN port Security keyholeFront view System status indicatorsSpeakers Bottom view Battery latch - spring loadedBattery latch - manual Battery packHard disk drive/memory RAM compartment v Hard disk drive v Memory RAM compartmentPutting your computer to standby or shutting it down Chapter 2. Using your computerPutting your computer to standby Shutting down your computer Using the touch padChapter 2. Using your computer You can also attach and use a USB mouse through the USB connectorNumeric keypad Using the keyboardFn + F1 Function key combinationsFn + F2 Fn + F3Fn + F6 Inserting a memory card Using memory cardsUsing the Internet Using the integrated cameraRemoving a memory card Using LAN port Securing your computer Using wireless LANAttaching a security lock optional Using passwords To set a Supervisor Password 1. Select Set Supervisor Password, and press Enter Changing or Removing the Supervisor PasswordTo set a User Password 1. Select Set User Password, and press Enter Changing or Removing the User Password22 Lenovo IdeaPad S9e and S10e User Guide To set a Hard Disk Password 24 Lenovo IdeaPad S9e and S10e User Guide Changing or Removing the Hard Disk Password1. Select Change Master Password, and press Enter Installing device driversv System Update Using battery and AC adapter Your computer batteries Checking battery statusDANGER Using the AC adapter When you purchase a new battery Handling the battery Charging the batteryDANGER DANGER The battery pack is a consumable supplyDANGER DANGERDANGER 32 Lenovo IdeaPad S9e and S10e User GuideDANGER Using Lenovo Quick StartUsing the Novo button with Lenovo Quick Start Changing the settings in Lenovo Quick Start1. In the BIOS, click Configuration - Lenovo Quick Start features Connecting a Universal Serial Bus USB device Chapter 3. Using external devices36 Lenovo IdeaPad S9e and S10e User Guide Chapter 3. Using external devices Connecting a PC card deviceConnecting a VGA monitor Connecting an external display38 Lenovo IdeaPad S9e and S10e User Guide Connecting a headphone and audio device 40 Lenovo IdeaPad S9e and S10e User Guide Connecting a Bluetooth device Connecting an external microphoneEnabling Bluetooth communications Frequently asked questions Chapter 4. TroubleshootingHow can I prevent problems with my Lenovo computer? What are the main hardware features of my new Lenovo computer?Where can I find warranty information? Where are the recovery discs?My computer is not operating properly How can I contact the Customer Support Center?2. Move the pointer to All Programs and then to PC-Doctor for Windows Diagnosing problems3. Click PC-Doctor for Windows Creating a diagnostic CD/DVD image Diagnosing problems using PC-Doctor for DOSRunning diagnostics from the CD/DVD Solution Troubleshooting Display problemsPassword problems Standby or hibernation problems Keyboard problemsSolution v Replace the battery with a fully charged one Solution The battery power is getting low Do either of the following1. Connect the AC adapter to the computer 50 Lenovo IdeaPad S9e and S10e User GuideSolution Computer screen problemsSolution 52 Lenovo IdeaPad S9e and S10e User Guide Problem The screen is blank Solution Do the following3. Click Advanced Sound problems Battery problems A startup problem A hard disk drive problemSolution Other problems58 Lenovo IdeaPad S9e and S10e User Guide To replace the battery Replacing the batteryChapter 5. Upgrading and replacing devices 60 Lenovo IdeaPad S9e and S10e User Guide 3. Slide the battery latch to the unlocked positionChapter 5. Upgrading and replacing devices 4. Slide and hold the battery latch. Then, remove the battery62 Lenovo IdeaPad S9e and S10e User Guide 5. Install a fully charged battery into the computerChapter 5. Upgrading and replacing devices 6. Slide the battery latch to the locked positionHandling an HDD Upgrading the hard disk drive3. Remove the battery To replace the HDD2. Close the computer display, and turn the computer over 66 Lenovo IdeaPad S9e and S10e User Guide 5. Slide the HDD in the direction of the arrowChapter 5. Upgrading and replacing devices 6. Remove the HDD by pulling out the tab68 Lenovo IdeaPad S9e and S10e User Guide 7. Align the HDD as shown in the drawing, then put it gently in placeChapter 5. Upgrading and replacing devices 8. Slide the HDD in the direction of the arrow10. Reinstall the battery Replacing memory To install an SO-DIMM72 Lenovo IdeaPad S9e and S10e User Guide 6. If an SO-DIMM is already installed in the memory slot, remove it to make room for the new one by pressing out on the latches 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2. Be sure to save the old SO-DIMM for future use 74 Lenovo IdeaPad S9e and S10e User Guide 9. Reinstall the battery To make sure that the SO-DIMM is installed correctly, do as follows1. Turn on the computer 76 Lenovo IdeaPad S9e and S10e User Guide Getting help and service Chapter 6. Getting help and serviceGetting help on the Web Calling the Customer Support Center v Identification of software problem sources 80 Lenovo IdeaPad S9e and S10e User Guide Getting help around the worldCountry or Region Worldwide telephone listTelephone Number Guatemala Important safety information Chapter 7. Safety, use, and care information84 Lenovo IdeaPad S9e and S10e User Guide Conditions that require immediate actionSafety guidelines 86 Lenovo IdeaPad S9e and S10e User Guide Service and upgradesHazardous moving parts. Keep fingers and other body parts away DANGERDANGER Power cords and power adapters88 Lenovo IdeaPad S9e and S10e User Guide DANGER Always route power cords or any other cables so that they will not be walked on, tripped over, or pinched by objectsPlugs and outlets Extension cords and related devicesDANGER DANGERDANGER Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have questions about power loads and branch circuit ratingsExternal devices Power supply statementDANGER 92 Lenovo IdeaPad S9e and S10e User GuideDANGER BatteriesDANGER Rechargeable battery notice94 Lenovo IdeaPad S9e and S10e User Guide DANGER Lithium coin cell battery noticeDANGER Heat and product ventilation96 Lenovo IdeaPad S9e and S10e User Guide v Keep the cover closed whenever the computer is plugged in DANGERDANGER CD and DVD drive safetyDANGER Electrical current safety information100 Lenovo IdeaPad S9e and S10e User Guide DANGERLaser compliance statement 102 Lenovo IdeaPad S9e and S10e User Guide DANGERDANGER Liquid crystal display LCD noticeFor products with mercury-containing fluorescent lamps i.e., non-LED Additional safety information Using headphones or earphonesNotice for users in the U.S.A DANGERCaring your computer Be careful about where and how you work106 Lenovo IdeaPad S9e and S10e User Guide Not all such appliances cause a significant electrostatic charge Carry your computer properly Be gentle with your computerFor outdoor use Take care in setting passwords Data safetyHandle storage media and drives properly Other important tipsCleaning the cover of your computer Cleaning your computer keyboard Accessibility and comfort Cleaning your computer displayErgonomic information 112 Lenovo IdeaPad S9e and S10e User GuideGeneral Posture Display What if you are traveling?Head Position ChairGeneral tips for maintenance MaintenanceQuestions about vision? v To free up disk space, uninstall unused application programs Remove all external devices such as the printer, keyboard, and so on 118 Lenovo IdeaPad S9e and S10e User Guide Lenovo Limited Warranty Appendix A. Warranty informationWhat this Warranty Covers L505-0010-01 04/2008What Your Service Provider Will Do to Correct Problems How to Obtain Warranty Service120 Lenovo IdeaPad S9e and S10e User Guide Your Additional Responsibilities Replacement of a Product or PartUse of Personal Information What this Warranty Does not CoverLimitation of Liability Dispute Resolution European Economic Area EEA Other RightsWarranty period Warranty informationWarranty ServiceIf required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your product and the available service. Scheduling of service will depend upon the time of your call, parts availability, and other factors 1. Customer Replaceable Unit “CRU” Service Types of warranty service3. Courier or Depot Service 2. On-Site Service4. Customer Carry-In or Mail-In Service 5. Product Exchange Service130 Lenovo IdeaPad S9e and S10e User Guide Suplemento de Garantía para MéxicoEl Salto, Jalisco, México C.P Tel China IIPC Av. De la Solidaridad Iberoamericana No. 7020 Col. Club de Golf AtlasShenzhen, China two plants No. 168, First Avenue Kunshan Export Processing ZoneNo. 3768, Xiu Yan Rd. Kang Qiao Town, Nan Hui Dist Shanghai, China Pegatron CorporationTel +86.21.3811.8888 Marketed by Lenovo Mexico S de RL de CV Av. Santa Fe 505, Piso Col. Cruz Manca Cuajimalpa, México, DF CP TelAppendix B. Customer Replaceable Units CRUs Maintenance Setup PosterSelf-service CRUs Optional-service CRUsAppendix B. Customer Replaceable Units CRUs 136 Lenovo IdeaPad S9e and S10e User Guide Specifications Appendix C. Specifications138 Lenovo IdeaPad S9e and S10e User Guide Notices Appendix D. NoticesLenovo United States, Inc 1009 Think Place - Building One Morrisville, NC U.S.A Attention Lenovo Director of Licensing140 Lenovo IdeaPad S9e and S10e User Guide Export classification notice Wireless related information Wireless interoperabilityTelevision output notice Appendix D. Noticesv Generic Access v Service Discovery v Serial Port Electronic emissions notices Usage environment and your healthFederal Communications Commission FCC Statement Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class B emission compliance statementEuropean Union EMC Directive conformance statement Deutschsprachiger EU Hinweis EU-EMC Directive 2004/108/EC EN 55022 class B Statement of ComplianceDeutschland Page Japanese VCCI Class B statement Japan compliance statement for power line harmonics148 Lenovo IdeaPad S9e and S10e User Guide EU WEEE Statements WEEE and recycling statements General recycling statementCollecting and recycling a disused Lenovo computer or monitor Japan recycling statementsDisposing of a Lenovo computer components 150 Lenovo IdeaPad S9e and S10e User GuideNotice for users in the U.S.A Disposing a disused battery pack from Lenovo notebook computersDeleting the data from the hard disk is not easy ENERGY STAR model information 4068 and Explanation of hard disk capacity 156 Lenovo IdeaPad S9e and S10e User Guide 2. A portion of the hard disk space is used for specific purposesTrademarks 158 Lenovo IdeaPad S9e and S10e User Guide Index 160 Lenovo IdeaPad S9e and S10e User Guide Index 162 Lenovo IdeaPad S9e and S10e User Guide notices continued troubleshooting 54 specification hardware 137 standby 9 standby mode security lock 18 service and help 77 shutdown 9, 10 soundtroubleshooting 49 startup troubleshooting 56 storage media battery 55 computer screen 51 displayPage 166 Lenovo IdeaPad S9e and S10e User Guide