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Lenovo S9E, S10E manual Worldwide telephone list, Country or Region, Telephone Number

Models: S9E S10E

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Worldwide telephone list

Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support/phone.

Country or Region	Telephone Number

Argentina	0800-666-0011 (Spanish)

Bolivia	0800-10-0189 (Spanish)

Brazil	Sao Paulo region: (11) 3889-8986
	Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese)

Canada	1-800-565-3344 (English and French)
	In Toronto only call 416-383-3344

Chile	800-361-213 or 188-800-442-488 (Spanish)

China	400-810-8888 (Mandarin)

China	2516-3919 (Cantonese, English, and Mandarin)
(Hong Kong S.A.R.)

China	0800-689 (Cantonese, English, and Mandarin)
(Macau S.A.R.)

Colombia	1-800-912-3021 (Spanish)

Costa Rica	0-800-011-1029 (Spanish)

Dominican Republic	1-866-434-2080 (Spanish)

Ecuador	1-800-426911 (Spanish)

El Salvador	800-6264 (Spanish)

Chapter 6. Getting help and service

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Lenovo S9E, S10E manual Worldwide telephone list, Country or Region, Telephone Number

Contents

Lenovo IdeaPad S9e and S10e User Guide v Appendix D, “Notices,” on page v Chapter 7, “Safety, use, and care information,” on pagev Regulatory Notice included in the package with this publication Second Edition October Copyright Lenovo 2008. All rights reservedChapter 1. Getting to know your computer ContentsChapter 2. Using your computer Chapter 4. Troubleshooting Chapter 3. Using external devicesChapter 5. Upgrading and replacing devices Chapter 6. Getting help and serviceChapter 7. Safety, use, and care information Appendix C. Specifications Appendix A. Warranty informationAppendix B. Customer Replaceable Units CRUs Appendix D. NoticesIndex Trademarksviii Lenovo IdeaPad S9e and S10e User Guide Top view Chapter 1. Getting to know your computerPower button Wireless LAN mainWireless LAN auxiliary Integrated cameraAC power adapter jack Wireless device switchLeft-side view Fan louversVGA port Right-side viewMulti-media reader slot USB 2.0 portMicrophone jack external Headphone jack externalLAN port Security keyholeSpeakers System status indicatorsFront view Bottom view Battery latch - spring loadedBattery latch - manual Battery packHard disk drive/memory RAM compartment v Hard disk drive v Memory RAM compartmentPutting your computer to standby Chapter 2. Using your computerPutting your computer to standby or shutting it down Shutting down your computer Using the touch padChapter 2. Using your computer You can also attach and use a USB mouse through the USB connectorNumeric keypad Using the keyboardFn + F1 Function key combinationsFn + F2 Fn + F3Fn + F6 Inserting a memory card Using memory cardsRemoving a memory card Using the integrated cameraUsing the Internet Using LAN port Attaching a security lock optional Using wireless LANSecuring your computer Using passwords To set a Supervisor Password To set a User Password Changing or Removing the Supervisor Password1. Select Set Supervisor Password, and press Enter 22 Lenovo IdeaPad S9e and S10e User Guide Changing or Removing the User Password1. Select Set User Password, and press Enter To set a Hard Disk Password 24 Lenovo IdeaPad S9e and S10e User Guide Changing or Removing the Hard Disk Passwordv System Update Installing device drivers1. Select Change Master Password, and press Enter Using battery and AC adapter DANGER Checking battery statusYour computer batteries Using the AC adapter When you purchase a new battery DANGER Charging the batteryHandling the battery DANGER The battery pack is a consumable supplyDANGER DANGERDANGER 32 Lenovo IdeaPad S9e and S10e User GuideDANGER Using Lenovo Quick Start1. In the BIOS, click Configuration - Lenovo Quick Start features Changing the settings in Lenovo Quick StartUsing the Novo button with Lenovo Quick Start Connecting a Universal Serial Bus USB device Chapter 3. Using external devices36 Lenovo IdeaPad S9e and S10e User Guide Chapter 3. Using external devices Connecting a PC card device38 Lenovo IdeaPad S9e and S10e User Guide Connecting an external displayConnecting a VGA monitor Connecting a headphone and audio device 40 Lenovo IdeaPad S9e and S10e User Guide Connecting a Bluetooth device Connecting an external microphoneEnabling Bluetooth communications Frequently asked questions Chapter 4. TroubleshootingHow can I prevent problems with my Lenovo computer? What are the main hardware features of my new Lenovo computer?Where can I find warranty information? Where are the recovery discs?My computer is not operating properly How can I contact the Customer Support Center?3. Click PC-Doctor for Windows Diagnosing problems2. Move the pointer to All Programs and then to PC-Doctor for Windows Running diagnostics from the CD/DVD Diagnosing problems using PC-Doctor for DOSCreating a diagnostic CD/DVD image Solution Troubleshooting Display problemsPassword problems Solution Keyboard problemsStandby or hibernation problems v Replace the battery with a fully charged one Solution The battery power is getting low Do either of the following1. Connect the AC adapter to the computer 50 Lenovo IdeaPad S9e and S10e User GuideSolution Computer screen problemsSolution 52 Lenovo IdeaPad S9e and S10e User Guide Problem The screen is blank Solution Do the following3. Click Advanced Sound problems Battery problems A startup problem A hard disk drive problemSolution Other problems58 Lenovo IdeaPad S9e and S10e User Guide Chapter 5. Upgrading and replacing devices Replacing the batteryTo replace the battery 60 Lenovo IdeaPad S9e and S10e User Guide 3. Slide the battery latch to the unlocked positionChapter 5. Upgrading and replacing devices 4. Slide and hold the battery latch. Then, remove the battery62 Lenovo IdeaPad S9e and S10e User Guide 5. Install a fully charged battery into the computerChapter 5. Upgrading and replacing devices 6. Slide the battery latch to the locked positionHandling an HDD Upgrading the hard disk drive2. Close the computer display, and turn the computer over To replace the HDD3. Remove the battery 66 Lenovo IdeaPad S9e and S10e User Guide 5. Slide the HDD in the direction of the arrowChapter 5. Upgrading and replacing devices 6. Remove the HDD by pulling out the tab68 Lenovo IdeaPad S9e and S10e User Guide 7. Align the HDD as shown in the drawing, then put it gently in placeChapter 5. Upgrading and replacing devices 8. Slide the HDD in the direction of the arrow10. Reinstall the battery Replacing memory To install an SO-DIMM72 Lenovo IdeaPad S9e and S10e User Guide 6. If an SO-DIMM is already installed in the memory slot, remove it to make room for the new one by pressing out on the latches 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2. Be sure to save the old SO-DIMM for future use 74 Lenovo IdeaPad S9e and S10e User Guide 1. Turn on the computer To make sure that the SO-DIMM is installed correctly, do as follows9. Reinstall the battery 76 Lenovo IdeaPad S9e and S10e User Guide Getting help on the Web Chapter 6. Getting help and serviceGetting help and service Calling the Customer Support Center v Identification of software problem sources 80 Lenovo IdeaPad S9e and S10e User Guide Getting help around the worldTelephone Number Worldwide telephone listCountry or Region Guatemala Important safety information Chapter 7. Safety, use, and care information84 Lenovo IdeaPad S9e and S10e User Guide Conditions that require immediate actionSafety guidelines 86 Lenovo IdeaPad S9e and S10e User Guide Service and upgradesHazardous moving parts. Keep fingers and other body parts away DANGER88 Lenovo IdeaPad S9e and S10e User Guide Power cords and power adaptersDANGER DANGER Always route power cords or any other cables so that they will not be walked on, tripped over, or pinched by objectsPlugs and outlets Extension cords and related devicesDANGER DANGERDANGER Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have questions about power loads and branch circuit ratingsExternal devices Power supply statementDANGER 92 Lenovo IdeaPad S9e and S10e User GuideDANGER Batteries94 Lenovo IdeaPad S9e and S10e User Guide Rechargeable battery noticeDANGER DANGER Lithium coin cell battery notice96 Lenovo IdeaPad S9e and S10e User Guide Heat and product ventilationDANGER v Keep the cover closed whenever the computer is plugged in DANGERDANGER CD and DVD drive safetyDANGER Electrical current safety information100 Lenovo IdeaPad S9e and S10e User Guide DANGERLaser compliance statement 102 Lenovo IdeaPad S9e and S10e User Guide DANGERFor products with mercury-containing fluorescent lamps i.e., non-LED Liquid crystal display LCD noticeDANGER Additional safety information Using headphones or earphonesNotice for users in the U.S.A DANGERCaring your computer Be careful about where and how you work106 Lenovo IdeaPad S9e and S10e User Guide Not all such appliances cause a significant electrostatic charge For outdoor use Be gentle with your computerCarry your computer properly Take care in setting passwords Data safetyHandle storage media and drives properly Other important tipsCleaning the cover of your computer Cleaning your computer keyboard Accessibility and comfort Cleaning your computer displayErgonomic information 112 Lenovo IdeaPad S9e and S10e User GuideGeneral Posture Display What if you are traveling?Head Position ChairQuestions about vision? MaintenanceGeneral tips for maintenance v To free up disk space, uninstall unused application programs Remove all external devices such as the printer, keyboard, and so on 118 Lenovo IdeaPad S9e and S10e User Guide Lenovo Limited Warranty Appendix A. Warranty informationWhat this Warranty Covers L505-0010-01 04/2008120 Lenovo IdeaPad S9e and S10e User Guide How to Obtain Warranty ServiceWhat Your Service Provider Will Do to Correct Problems Your Additional Responsibilities Replacement of a Product or PartUse of Personal Information What this Warranty Does not CoverLimitation of Liability Dispute Resolution European Economic Area EEA Other RightsWarranty period Warranty informationWarranty ServiceIf required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your product and the available service. Scheduling of service will depend upon the time of your call, parts availability, and other factors 1. Customer Replaceable Unit “CRU” Service Types of warranty service3. Courier or Depot Service 2. On-Site Service4. Customer Carry-In or Mail-In Service 5. Product Exchange Service130 Lenovo IdeaPad S9e and S10e User Guide Suplemento de Garantía para MéxicoEl Salto, Jalisco, México C.P Tel China IIPC Av. De la Solidaridad Iberoamericana No. 7020 Col. Club de Golf AtlasShenzhen, China two plants No. 168, First Avenue Kunshan Export Processing ZoneNo. 3768, Xiu Yan Rd. Kang Qiao Town, Nan Hui Dist Shanghai, China Pegatron CorporationTel +86.21.3811.8888 Marketed by Lenovo Mexico S de RL de CV Av. Santa Fe 505, Piso Col. Cruz Manca Cuajimalpa, México, DF CP TelAppendix B. Customer Replaceable Units CRUs Maintenance Setup PosterSelf-service CRUs Optional-service CRUsAppendix B. Customer Replaceable Units CRUs 136 Lenovo IdeaPad S9e and S10e User Guide Specifications Appendix C. Specifications138 Lenovo IdeaPad S9e and S10e User Guide Notices Appendix D. NoticesLenovo United States, Inc 1009 Think Place - Building One Morrisville, NC U.S.A Attention Lenovo Director of Licensing140 Lenovo IdeaPad S9e and S10e User Guide Export classification notice Wireless related information Wireless interoperabilityTelevision output notice Appendix D. Noticesv Generic Access v Service Discovery v Serial Port Electronic emissions notices Usage environment and your healthFederal Communications Commission FCC Statement European Union EMC Directive conformance statement Industry Canada Class B emission compliance statementAvis de conformité à la réglementation d’Industrie Canada Deutschland EU-EMC Directive 2004/108/EC EN 55022 class B Statement of ComplianceDeutschsprachiger EU Hinweis Page 148 Lenovo IdeaPad S9e and S10e User Guide Japan compliance statement for power line harmonicsJapanese VCCI Class B statement EU WEEE Statements WEEE and recycling statements General recycling statementCollecting and recycling a disused Lenovo computer or monitor Japan recycling statementsDisposing of a Lenovo computer components 150 Lenovo IdeaPad S9e and S10e User GuideNotice for users in the U.S.A Disposing a disused battery pack from Lenovo notebook computersDeleting the data from the hard disk is not easy ENERGY STAR model information 4068 and Explanation of hard disk capacity 156 Lenovo IdeaPad S9e and S10e User Guide 2. A portion of the hard disk space is used for specific purposesTrademarks 158 Lenovo IdeaPad S9e and S10e User Guide Index 160 Lenovo IdeaPad S9e and S10e User Guide Index 162 Lenovo IdeaPad S9e and S10e User Guide notices continued troubleshooting 54 specification hardware 137 standby 9 standby mode security lock 18 service and help 77 shutdown 9, 10 soundtroubleshooting 49 startup troubleshooting 56 storage media battery 55 computer screen 51 displayPage 166 Lenovo IdeaPad S9e and S10e User Guide