Windows Troubleshooting Tips

LineJet Print Server Card Cannot Be Found On The

This section provides information on possible solutions to some standard configuration errors. If you require technical support, please have as much of the following information as you can available when you call:

1.What level of software are you running?

2.What type of attachment do you have?

3.What is your host operating system?

4.Give a detailed description of the problem.

5.How often, and when, does the problem occur?

6.Give a detailed description of your network and the components attached.

Please follow these tips to determine what the problem may be with your

LineJet Print Server configuration.

LineJet Print Server Card Cannot Be Found On The

Network

•Have you assigned the LineJet Print Server a unique and valid IP address which corresponds with the other IP addresses on your network? For example, are you sure no other device is using this IP address?

•Are you sure you are trying to talk to the LineJet Print Server from a Windows station on the same subnet? Currently, the print server can only be seen locally unless you configured a routing entry earlier.

•If you look at the back of the printer, is the STAT LED flashing once a second or is it quicker than that? A slower, once-a-second rate tells you that the print server is in fact configured with an IP address. A faster rate says it knows nothing about this so, you may need to try the configuration process again.

•Have you confirmed that the network connection to the LineJet Print Server is working correctly? Trying different network cables and locations will help narrow down the problem.

HTML Configuration Forms Will Not Display

•Can you ping the LineJet Print Server from your Windows station? If not, refer to the section titled, “LineJet Print Server Card Cannot Be Found On The Network”.

•Have you used the correct URL for the LineJet Print Server home page? It should be http://LineJetIPaddress

(e.g., http://192.75.11.9)

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LineJet Print Server Card Cannot Be Found On The