Chapter 15 Diagnosing Problems

Table 21. LCD Message Troubleshooting Table

Displayed Message

Explanation

Action Required

 

 

 

8.5V PWR FAIL*

Internal power failure.

Contact your Hewlett-Packard

 

 

Customer Service Engineer.1

 

 

 

15V PWR FAIL*

Controller voltage failure.

Contact your Hewlett-Packard

 

 

Customer Service Engineer.1

 

 

 

23.5V PWR FAIL*

Controller voltage failure.

Contact your Hewlett-Packard

 

 

Customer Service Engineer.1

 

 

 

48V PWR FAIL*

Internal power failure.

Contact your Hewlett-Packard

 

 

Customer Service Engineer.1

 

 

 

A TO D OVERUN*

Fatal firmware error on controller

Contact your Hewlett-Packard

 

board.

Customer Service Engineer.1

 

 

 

ACCESS NULL PTR*

Fatal firmware error on controller

Contact your Hewlett-Packard

 

board.

Customer Service Engineer.1

 

 

 

BUFFER OVERRUN

Host sends data after the printer

Check your serial host

 

buffer is full. (Serial interface.)

interface parameter settings; if

 

 

necessary, adjust them so

 

 

they match the settings of the

 

 

attached host.

 

 

 

CLEAR PAPER JAM

No paper motion.

Clear jam and reload paper.

 

 

(See Quick Reference Guide.)

 

 

If this message recurs, contact

 

 

your Hewlett-Packard

 

 

Customer Service Engineer.1

 

 

 

CLEARING PROGRAM

The program successfully loaded

None

FROM FLASH

into printer RAM and the

 

 

checksum matched. The old

 

 

program is now being deleted

 

 

from flash memory.

 

 

 

 

CLOSE PLATEN

The forms thickness lever is open.

Close the forms thickness

 

 

lever.

 

 

 

COIL HOT*

One or more hammer coils are

Contact your Hewlett-Packard

 

overheating.

Customer Service Engineer.1

 

 

 

CTL VOLT FAIL*

Controller voltage failure.

Contact your Hewlett-Packard

 

 

Customer Service Engineer.1

 

 

 

DIAGNOSTIC

The printer passed its memory

None

PASSED

and hardware initialization tests.

 

 

 

 

DRVR CIR BAD*

Hammer coil count test failed.

Contact your Hewlett-Packard

 

 

Customer Service Engineer.1

 

 

 

260

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HP LQH-HW 3ULQWHUV manual See Quick Reference Guide

LQH-HW 3ULQWHUV specifications

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