Printing Related, Job prints incorrectly

Chapter 11 Troubleshooting (10/100Base-T)

Printing Related

The job goes to the queue but nothing prints

If nothing is printing, make sure you have a connection to the LineJet Print Server first. See the PSERVER or RPRINTER sections above if you are having connection-related problems. Otherwise, consider these points when trying to solve printing problems in a Novell environment:

•Does the job leave the queue, or is it stuck there indefinitely? If it leaves properly, the problem points to the actual printing mechanism on your Novell system (e.g., CAPTURE, NPRINT, etc.); to the print job format; or to the printer itself. Otherwise, review the configuration steps you have already followed.

•Have you confirmed that you can print from the LineJet Print Server to the printer ignoring the Novell setup altogether? Please see start fox ttsloopb prn on page 233 for a good test.

•Is anything happening on the printer when the print job is sent? Sometimes, the print job may have arrived at the printer but can be waiting for a manual form feed. If this is the case, please see “Set Commands” on page 223 for information on trailer strings.

•Is the printing mechanism you are using (e.g., CAPTURE, NPRINT, etc.) configured to service the appropriate queue?

•Is the LineJet Print Server configured as the queue’s “Currently Attached Server”? If not, make sure you have associated the queue and the printer. See “Novell Host Configuration” on page 186.

•Is there a hold on the print job? If you select the job from PCONSOLE’s CURRENT PRINT JOB ENTRIES, change the User Hold or Operator Hold to “No.”

•If you look in PCONSOLE’s CURRENT QUEUE STATUS within the PRINT QUEUE INFORMATION menu, is the server configured to service entries in this queue? It is possible to turn servicing off here.

If you have followed the suggestions above and are still having printing problems, try rebooting the LineJet Print Server. Then either review every step you took when configuring the LineJet Print Server, or try re-doing the setup, paying special attention to each step explained in “Novell Host Configuration” on page 186.

The job prints incorrectly

This category can be broken down into several sub-categories such as lost characters, garbled data, extra banner pages, or blank pages at the end of the job. However, the reason for these mishaps can generally be traced to the printing mechanism used on your Novell system. These points should be considered when configuring your print method (e.g., CAPTURE, NPRINT, etc.):

•Did you include the “No Tabs” option?

•Did you specify “No Banner” with PostScript printers?

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HP LQH-HW 3ULQWHUV manual Printing Related, Job goes to the queue but nothing prints

Models: LQH-HW 3ULQWHUV