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HP LQH-HW 3ULQWHUV manual Stacker Fault

Models: LQH-HW 3ULQWHUV

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Chapter 15 Diagnosing Problems

Table 21. LCD Message Troubleshooting Table (continued)

Displayed Message	Explanation	Action Required

STACK UNDERFLOW*	Fatal firmware error on controller	Contact your Hewlett-Packard
	board.	Customer Service Engineer.1

STACKER FAULT	Failed motor circuit.	Contact your Hewlett-Packard
		Customer Service Engineer.1

STACKER FULL	Reached full capacity.	Remove paper stack.

STACKER JAM	Jammed paper, or foreign object,	Remove paper or foreign
	in unit’s travel path.	object.

TABLE MISMATCH	EC software update in progress.	Download the program again.
DOWNLOAD AGAIN

TCB CORRUPTED*	Fatal firmware error on controller	Contact your Hewlett-Packard
	board.	Customer Service Engineer.1

UNDEF INTERRUPT*	Fatal firmware error on controller	Contact your Hewlett-Packard
	board.	Customer Service Engineer.1

UNDFNED OPCODE*	Fatal firmware error on controller	Contact your Hewlett-Packard
	board.	Customer Service Engineer.1

UP DRV. SHORT *	Hammer driver circuits on the	Contact your Hewlett-Packard
	boards shorted to ground.	Customer Service Engineer.1

WAITING FOR	This status message appears	None
ETHERNET ADAPTER	when the printer is first powered
	on if the optional LineJet Print
	Server interface is installed.

1 Before contacting a Hewlett-Packard Customer Service Engineer, power off the printer, wait 15 seconds, then power it back on and rerun your print job. If the message reappears, press CLEAR. If the fault message still displays, then contact your Hewlett-Packard Customer Service Engineer.

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HP LQH-HW 3ULQWHUV manual Stacker Fault

Contents

LQH-HW3ULQWHUV Page LQH-HW3ULQWHUV Software License Agreement DefinitionsLimited Software Product Warranty Hewlett-Packard Warranty Statement Government Restricted RightsPage Trademark Acknowledgments Copyright 2000, HEWLETT-PACKARD CO Page Table of Contents Configuration Menus Table of ContentsApproaches To Network Printing Unix Configuration Novell Configuration For 10/100Base-T Interfaces Extra Features Standard Ascii Character Set Table of Contents Printing Conventions Used In This Manual IntroductionAbout This Manual Damage the equipmentExample ping ipname Example ipname is alive Related DocumentsAbout This Manual LineJet Printer Family LineJet Printer Family Model Serial Power NameplatePrinter Overview LineJet Printer FamilyPrinter Overview LineJet PrintersHost Computer Interfaces Standard FeaturesTaking Care Of Your Printer Printer EmulationsGraphics and Vertical Formatting Built-in Diagnostic ToolsOutput Control Graphics Options Graphics OptionsProtocols And Emulations Line Matrix Printing Dot Matrix Character FormationPrinting Speed Printing SpeedLineJet Print Server What Special Features Are Available?LineJet Print Server Print Server Interface Run and Auto Reset ModesIndicator Modes Print Server InterfaceDipswitch Functions Network IndicatorDipswitches Dipswitch CommentsDownloading In a Nutshell Downloading Function Code In LineJet PrintersIntroduction Preparation For Downloading IntroductionCopying Function Code To Your Computer Leave the file as it is. Do not try to execute the fileLoading Function Code To Flash Memory In The Printer Loading Function Code To Flash Memory In The PrinterLoading Code Through The Parallel Or Serial Port Mode COM19600,N,8,1,PReturn filename.exe -pbc1Return Ftp xxx.xxx.xxx.xxxReturn Loading Code Through The Ethernet Port Using ftpFilename.exeReturn Put filename.prg Return Loading Function Code To Flash Memory In The Printer Overview Configuring The PrinterConfiguring The Printer Configuring The Printer Control PanelsConfiguration Menu Overview Locking And Unlocking The Enter Key ConfigurationsOperating Modes Changing And Saving Parameter Settings Changing And Saving Parameter SettingsFactory Default Configuration Values Bi-Tronics Parallel InterfaceFactory Default Configuration Values DiagnosticsPrint Server Ethernet Interface Hhhhhhhhhhhh Changing Parameters Changing ParametersExample Selected emulation will be gone unless they have been savedExample Parameter Change Example Procedure Step Key Result To USE the Current Configuration Without SavingSaving Your New Configuration Config ControlPress until the desired number 1-8 displays Printing The Current Configuration Press until the desired option displays Loading Configuration Values Configuration must be saved first in order to load itPress until the desired number Power-Up Configuration Allows you to make configuration Deleting Configurations Deleting Configurations Step Key Result Protecting Your Configurations Configuration Setup Configuring The Print ServerConnecting To The Network Connecting To The NetworkConfiguration Using The Printer Control Panel Configuring The Print ServerConfiguration Using The Printer Control Panel NET Ready will displayPrint Server Manager Utility Configuration AlternativesConfiguration Using a Web Browser TelnetConfiguration Alternatives WWW Printer Status ScreenConfiguring The Print Server Configuration Menus Configuration Main Menu Configuration Main MenuPrinter Diagnostics Ribbon Control Configuration Main Menu Config. Control Menu Load ConfigDelete Config Save ConfigPrint Config Power-Up ConfigActive Emulation Menu LP Plus Emulations Emulation MenuPCL-II Emulation Optional EmulationsPCL-II Emulation PCL-II EmulationPrimary Secondary Char. Set Face, CPI DelayPrimary Char. set Length RepLine Terminator LPI AdjustDisplay Functns PTX LinefeedReset Cmd CFG Ld Config. PrintSymbol Set Print L. /InchesLP Plus Emulation CPI/LPICPI/LPI Select Printer ProtocolPrint Char. Set Font AttributesFormat Reset Cmd CFG Ld Series Emulation Printer ProtocolAuto LF Control CodeDefine CR Code OverstrikeAlt. Set 80-9F Sfcc d CommandEvfu Select Character SetProprinter XL Emulation Proprinter XL EmulationCPI Condensed FF valid at TOFAlt. Char Set Epson FX Emulation Epson FX EmulationPrinter Select CPI Condensed Serial Matrix Emulation ESC d command Serial Matrix EmulationSerial Matrix Character Set Menu Ascii USA* EbcdicSeries XQ Emulation Series XQ EmulationHS Print Compressed PrintElong/Alt. Font Upr. Case SelectIGP/PGL Emulation IGP/PGL EmulationDefine CR Code Carriage Return PI Slew Range Define LF Code Line FeedAutowrap CR EditSelect LPI Power on IGP/PGLSelect Font Auto UppercaseCompressed CPI Ext Execute CopyUPC Descenders Ignore CharOptimized Ratio Error ReportIGP100 Compatbl IGP/VGL Code V Emulation See nextSfcc & Pwrup IGP/VGL Code V EmulationGraphics Options Free FormatTruncate Alpha True Vert 1/10Error Handling Midline PY includes PNIgnore / DB8 Setup Offpage ErrorsISO Char Set PI ControlMaint/Misc Menu Maint/Misc MenuHost Interface Menu Host Interface MenuTOF Action Prime SignalBi-Tronics Submenu Buffer Size in KPI Ignored Centronics Parallel SubmenuData Bit Busy on Strobe Data PolarityResp. Polarity Latch Data OnSerial Submenu Interface TypeWord Length Data ProtocolBaud Rate Serial SubmenuData Term Ready Stop BitsParity Request to SendEthernet Submenu Ethernet SubmenuPort Type Auto Switching SubmenuAuto Switching Trickle Time TimeoutAuto Switching Submenu Report StatusEthernet Params Menu Ethernet Params MenuUnidirectional Printer Control MenuPrinter Control Printer ControlSlow Paper Slew PMD Paper Motion Detection FaultPower Saver Time Printer Control MenuDiagnostics Diagnostics MenuDiagnostics Printer TestsDiagnostics Menu System Memory Test WidthPaper Out Dots Print StatisticsRibbon Action RibbonMinderNew Ribbon RibbonMinderRibbonMinder Fault Ribbon AdjustFault Action RibbonMinder Menu128 Approaches To Network Printing Peer To Peer NetworksPrint Job Servers Before You Begin TCP/IP ConfigurationTCP/IP LineJet Print Server Configuration Make the names easy to remember but descriptively useful TCP/IP LineJet Print Server ConfigurationCreating Aliases Methods For Setting TCP/IP Values Methods For Setting TCP/IP ValuesMethod 1 Using the Printer Control Panel Assign TCP/IP ValuesArp -sipaddress MACaddress Method 2 Setting TCP/IP Values Using a NetworkTelnet Telnet xxx.xxx.xxx.xxx or hoststablename login root default Store TCP/IP add default router gatewayvalueUsing Bootp Using BootpTCP/IP LineJet Print Server Configuration Log in as MANAGER.SYS Enter the command run sysgen.pub.sys HP e3000/LineJet Print Server ConfigurationHP e3000 / MPE-XL / MPE / iX Host Configuration Telnet xxx.xxx.xxx.xxx or telnet hostname HP e3000 / MPE-XL / MPE / iX Host ConfigurationSm=xxx.xxx.xxx.xxx gw=xxx.xxx.xxx.xxx Example telnet 192.192.192.192 or telnet LineJet1Snmpenabled = false jamrecovery = false datatimeout = Set dest d1prn backchannel prn saveLineJet Print Server Configuration Verification LineJet Print Server Configuration VerificationDatatimeout = Setupfile = SETUP6.PUB.SYSSnmpenabled = False Tcpportnumber =LineJet Print Server Configuration Verification Methods Of Adjusting Paper Position MethodUsing Page Level Recovery On LineJet Printers Using Page Level Recovery On LineJet PrintersRestarting at a user-specified page number in a command Spooler 6suspendoffset=7Method HP e3000 / MPE-XL / MPE / iX DTC Configuration HP e3000 / MPE-XL / MPE / iX DTC ConfigurationMPE-XL / MPE / iX Typical Configuration Windows Configuration Windows Environment DescriptionMandatory Windows LineJet Print Server ConfigurationWindows LineJet Print Server Configuration OptionalHttp//192.75.11.9/networkConf.html Communicating Across RoutersChanging Workgroup Names Communicating Across RoutersD2prn Changing Destination NamesHttp//192.75.11.9/destConf.html D3prnWindows NT 3.51 Host Setup Windows Host ConfigurationWindows NT 3.51 Host Setup D1prn Windows NT 4.0 Host SetupWindows Host Configuration Windows NT 4.0 Host Setup Windows Host Configuration Windows NT 4.0 Host Setup Windows Host Configuration Windows NT 4.0 Host Setup Windows 95/98 Host Setup Printronix Printing System PPS Host SetupWindows 3.1 Host Setup Windows 3.1 Host Setup162 LineJet Print Server Card Cannot Be Found On Network Windows Troubleshooting TipsHtml Configuration Forms Will Not Display Http//192.75.11.9Windows Troubleshooting Tips Errors Occur When Defining An LPR PrinterPrinter Errors When Printing Or No Output Cannot Browse The LineJet Print Server Card On NetworkTCP/IP Access Problem TCP/IP Access ProblemConfig http on Web Browser/HTTP ProblemSave reset Windows NT 4.0 Host Setup Problems Windows NT 4.0 Host Setup Problems168 Unix Configuration Unix Environment Description Unix Environment DescriptionUnix LineJet Print Server Configuration MandatoryUnix Host Configuration Unix Host ConfigurationPrinting Setup On HP-UX Drivers Required Interface Printing Setup On HP-UXLp -d Quality /etc/inetd.conf HP-UX Configuration Guidelines Printing Setup On Sys Printing Setup On SysExample 1 Using the dest d1prn Sun Lpshut Lpsystem -t bsd lobbyLpshut Example 2 Using the dest d1prn Sun 2.6, 2.7 and SimilarLpshut Lpadmn -p lobby -v/dev/null gives file locking Lp -d lobby /etc/hostsPrintername LPR/LPD Printing Setup On BSD SystemsSun 4.x, DEC Ultrix , Free BSD, etc LPQ1000 Shpw#80mx#0\ Rm=spike\ Rp=d1prn\ Lp=\Lpr -LPQ1000 /etc/hosts Lpc start LPQ1000Lpr -printername filename Cd dest/d1prn Put /etc/inetd.conf Quit FTP PrintingRemote Shell Printing Remsh MyLineJet lp -d d2prn /etc/indetd.confNothing Prints Unix Troubleshooting TipsUnix Troubleshooting Tips Stair-stepped Output No Form Feed Or Extra Page Comes Out182 Novell Configuration Mandatory Novell LineJet Print Server ConfigurationNovell Environment Description Novell Environment DescriptionOptional Using Html FormsUsing Html Forms Novell Host Configuration Novell Host ConfigurationNetWare Version 3.x Pserver Setup NetWare Version 3.x Pserver Setup EnterNetWare Version 3.x Rprinter Setup NetworkConf.html e.g., http//192.75.11.9Enter Pconsole NetWare Version 4.x Pserver SetupNetWare Version 4.x Pserver Setup Npsh unitname command Npsh nvplistNetWare Version 4.x Rprinter Setup NetWare Version 4.x Rprinter SetupStore rprinter add FinQ 2 d4prn NetWare 3.x No Pserver Connection Novell Troubleshooting TipsNetWare 3.x No Pserver Connection Novell Troubleshooting Tips NetWare 4.x No Pserver ConnectionNovell Configuration For 10/100Base-T Interfaces Novell LineJet Print Server Configuration 10/100Base-T Novell LineJet Print Server Configuration 10/100Base-TTelnet ipaddress Preferred File Server NDS & BinderyAdding Preferred File Server IpaddressrootStore pserver novell fserver add fservername ResetRemoving Preferred File Server Store pserver novell fserver del fservernameSetting Password Security NDS & Bindery Setting Password Security NDS & BinderyPrint Server Setup Html Method NetwareStore pserver novell passwd password Adjusting Polling Time NDS & BinderyPrint Server Setup Manual Telnet Method Changing The Print Server Name NDS & Bindery Changing The Print Server Name NDS & BinderyManual Telnet Method Changing The Frame Type NDS & BinderyHtml Method Store pserver name name802.2 802.2snap autosense Changing The Print Server Mode NDS & BinderyHttp//LineJetIPaddress/networkConf.html Setting The LineJet Print Server Context NDS Store pserver novell mode nds bindery autoStore pserver novell context context Setting The Print Server Preferred NDS Tree NDSSetting The Print Server Preferred NDS Tree NDS Store pserver novell tree tree NDS Pserver Setup Netware Novell Host Configuration 10/100Base-TNDS Pserver Setup Netware Novell Host Configuration 10/100Base-T Referencing a Bindery Queue In NDS Netware 3.x Bindery Pserver Setup Netware 3.xBindery Pserver Setup Netware 3.x RPRINTER/NPRINTER Setup Netware 3.x Load pserver .salesps.sales.hpLineJetdestination RPRINTER/NPRINTER Setup Netware 3.xStore rprinter add pservername printernumber Store rprinter add pserver1 0 d1prnTroubleshooting 10/100Base-T Troubleshooting 10/100Base-TPserver Setup Http//192.168.11.9/networkNovellStatus.htmlPserver Setup RPRINTER/NPRINTER Setup RPRINTER/NPRINTER Setup Job prints incorrectly Printing RelatedJob goes to the queue but nothing prints Printing Related 218 Access Methods CommandsCommand Shell Overview Main Command Shell PrefixesCommand Prefixes Complete Command ListStore Commands Store ifc from defaultStore pserver from current Store pserver from defaultStore Commands Store tcpip route del net 192.75.12.9 Store tcpip ifnum addr IPaddress Store tcpip 1 addrStore tcpip ifnum mask netmask Store tcpip 1 mask Store tcpip tcp rxwin packetsSet dest destination name newname Set CommandsSet date year month day Set dest destination logpath logpathnameSet dest from default Set dest from storedEmailname@IPaddress command IPaddress commandSet model model trailer trailerstring Set snmp manager index ipaddress trap-community Set user passwd snmp snmppasswordSet snmp Set sysinfo name newname Set sysinfo name salesprinterSet sysinfo email emailname@IPaddress Set sysinfo dns DNSserverIPaddressSet var variablename variablestring Set user passwd username passwordSet time hours minutes seconds List Commands Debug Commands Miscellaneous Commands Close tcp TCPindexnumber Disable ioportdestinationEnable ioportdestination Ioport Telnet hostIPaddress escapecharacterChr string KeycodeSet user passwd root yourpasswordforroot Extra FeaturesUsers And Passwords LineJet Print Server SecurityWeb Browser Http//LineJetIPaddress/adminConf.htmlHttp//192.75.11.9/adminConf.html LineJet Print Server SecurityTelnet LineJetIPaddress TCP Access ListsTCP Access Lists Printer Monitoring And Logging Printer And Print Job MonitoringPrinter Logging Through Logpaths Printer Logging Through LogpathsLineJet Print Server Naming Schemes LineJet Print Server Naming SchemesHttp//LineJetIPaddress/destConf.html Interfaces Centronics Parallel Interface Centronics Interface SignalsCentronics Parallel Interface Centronics Parallel Interface Configuration Centronics Parallel Interface ConfigurationByte Mode Compatibility ModeNibble Mode Bi-Tronics Parallel InterfaceNegotiation Phase Negotiation PhaseSignals Not exceed 10 meters 32 feet Page RS-232 And RS-422 Serial Interfaces RS-232 And RS-422 Serial InterfacesRS-232 And RS-422 Serial Interface Protocol RS-232 And RS-422 Serial Interface SignalsRS-232 And RS-422 Serial Interface Signals RS-232RS-232 and RS-422 RS-232 And RS-422 Serial Interface Error HandlingRS-232 And RS-422 Serial Interface Configuration RS-232 onlyExterior Cleaning Routine Service DiagnosticsRoutine Service Interior CleaningShuttle assembly Routine ServiceHammer bank. Only a trained service technician should clean Avoid damageInterior Cleaning Cleaning the Print Mechanism Cabinet ModelsPhpclen August 15 Printer Self-Tests Diagnosing ProblemsPrinter Self-Tests Sample Print Test All E’s Step Key Result= Full Width or 80 columns Width you have chosen will be used for the printer testPrinting a Hex Dump Printing a Hex DumpDiagnosing Problems Printing a Hex Dump Step Key Result Fault Messages Fault MessagesFault Messages Requiring Field Service Attention See Quick Reference Guide Error DC Error Writing Reference Guide PWR Supp Volt Resetting Stacker Fault Kit No Ribbon Type Quantity Per Kit Printer Specifications Regulatory InformationRibbon Specifications Only cabinet model printers can use 100 yard ribbonsProduct Description Use On Number Lifetime Appendix a Ribbon SpecificationsRibbon Life Temperature Printer DimensionsEnvironmental Characteristics Relative HumidityElectrical Characteristics Appendix a Electrical CharacteristicsMaterial Safety Data Sheets German Conformity Statement Communication NoticesAppendix a Communication Notices Page 274 Paper Specifications Forms Design General Paper Specifications Terms And Definitions Paper GuidelinesTerms And Definitions Appendix B Paper Guidelines Basic Forms TerminologyForm Types Form WeightEnvironmental Considerations Form ThicknessStaples Methods Of Forms AttachmentGluing Cut-To-Tie Ratio Chaff ContentChaff Content Preferred Perforation IntersectionsForm Design Checklist Tractor Pin Holes Chaff ContentSpecification Inches Millimeters Methods Of Forms AttachmentChaff Content Storage And Handling SummaryStorage And Handling Appendix B Summary Standard Ascii Character Set KEYAppendix C Agent/Manager Model Monitoring PrintersImplementing Printer Management Standards of Network Printer MIBsAppendix D Implementing Printer Management Components of the Printer MIBInformation Provided by the MIB Monitoring Tools Monitoring With Web JetAdminSetting The Snmp Community Name Monitoring With AIX NetView/6000Ftp.isi.edu ReferenceGetting the Latest MIB Information Appendix D Monitoring ToolsIndex Clearing Program from FLASH, 260 Error DC Program not Valid LO DRV. Short 261 Page PPS Resetting . . . / Please Wait Page URL Page Copyright 2000 Hewlett-Packard Company