Chapter 15 Diagnosing Problems

Table 21. LCD Message Troubleshooting Table (continued)

Displayed Message

Explanation

Action Required

 

 

 

STACK UNDERFLOW*

Fatal firmware error on controller

Contact your Hewlett-Packard

 

board.

Customer Service Engineer.1

 

 

 

STACKER FAULT

Failed motor circuit.

Contact your Hewlett-Packard

 

 

Customer Service Engineer.1

 

 

 

STACKER FULL

Reached full capacity.

Remove paper stack.

 

 

 

STACKER JAM

Jammed paper, or foreign object,

Remove paper or foreign

 

in unit’s travel path.

object.

 

 

 

TABLE MISMATCH

EC software update in progress.

Download the program again.

DOWNLOAD AGAIN

 

 

 

 

 

TCB CORRUPTED*

Fatal firmware error on controller

Contact your Hewlett-Packard

 

board.

Customer Service Engineer.1

 

 

 

UNDEF INTERRUPT*

Fatal firmware error on controller

Contact your Hewlett-Packard

 

board.

Customer Service Engineer.1

 

 

 

UNDFNED OPCODE*

Fatal firmware error on controller

Contact your Hewlett-Packard

 

board.

Customer Service Engineer.1

 

 

 

UP DRV. SHORT *

Hammer driver circuits on the

Contact your Hewlett-Packard

 

boards shorted to ground.

Customer Service Engineer.1

 

 

 

WAITING FOR

This status message appears

None

ETHERNET ADAPTER

when the printer is first powered

 

 

on if the optional LineJet Print

 

 

Server interface is installed.

 

 

 

 

1 Before contacting a Hewlett-Packard Customer Service Engineer, power off the printer, wait 15 seconds, then power it back on and rerun your print job. If the message reappears, press CLEAR. If the fault message still displays, then contact your Hewlett-Packard Customer Service Engineer.

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Image 266
HP LQH-HW 3ULQWHUV manual Stacker Fault
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LQH-HW 3ULQWHUV specifications

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