Fault Messages

Table 21. LCD Message Troubleshooting Table (continued)

Displayed Message

Explanation

Action Required

ERROR: DC

Printer cannot find the data

Download the program again.

PROGRAM

controller program or the

If the message occurs again,

NOT VALID

validation checksum is corrupt.

call your Hewlett-Packard

 

 

Customer Service Engineer.1

 

 

 

ERROR: DRAM AT

The printer found a defective

Call your Hewlett-Packard

ADDRESS XXXXXXXX

memory location.

Customer Service Engineer.1

 

 

 

ERROR: EC PROGRAM

Printer cannot find the engine

Download the program again.

NOT VALID

controller program or the

If the message occurs again,

 

validation checksum is corrupt.

call your Hewlett-Packard

 

 

Customer Service Engineer.1

 

 

 

ERROR: EC STOPPED

Hardware fault in the engine

Call your Hewlett-Packard

AT STATE XXXX

controller.

Customer Service Engineer.1

 

 

 

ERROR: FLASH

The printer encountered an error

Download the program again.

DID NOT PROGRAM

trying to program flash memory.

If the message occurs again,

 

 

call your Hewlett-Packard

 

 

Customer Service Engineer.1

 

 

 

ERROR: FLASH

The printer could not find any flash

Call your Hewlett-Packard

NOT DETECTED

memory.

Customer Service Engineer.1

 

 

 

ERROR: NO DRAM

The printer could not find any

Call your Hewlett-Packard

DETECTED

DRAM.

Customer Service Engineer.1

 

 

 

ERROR: NVRAM

The security PAL is not present or

Call your Hewlett-Packard

FAILURE

the non-volatile memory has

Customer Service Engineer.1

 

failed.

 

 

 

 

ERROR: PROGRAM

The printer requires more DRAM

Add DRAM. Call your

NEEDS MORE DRAM

memory in order to run the

Hewlett-Packard Customer

 

downloaded program.

Service Engineer.1

 

 

 

ERROR: PROGRAM

The printer requires more flash

Add flash memory. Call your

NEEDS MORE FLASH

memory in order to run the

Hewlett-Packard Customer

 

downloaded program.

Service Engineer.1

 

 

 

ERROR: PROGRAM

The printer is not compatible with

Use the correct emulation

NOT COMPATIBLE

the downloaded program.

software option(s) for this

 

 

model.

 

 

 

ERROR: PROGRAM

The printer does not see a

There is no program in printer

NOT VALID

program in flash memory.

memory. Download program

 

 

again.

 

 

 

ERROR: SECURITY

The security PAL is not present or

Call your Hewlett-Packard

PAL NOT DETECTED

has failed.

Customer Service Engineer.1

 

 

 

ERROR: SHORT AT

Hardware failure in DRAM or CMX

Call your Hewlett-Packard

ADDRESS XXXX

controller circuitry.

Customer Service Engineer.1

 

 

 

261

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HP LQH-HW 3ULQWHUV manual Error DC

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