Promise Technology TX4, TX8 user manual Returning Product for Repair USA & Canada

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RETURNING PRODUCT FOR REPAIR (USA & CANADA)

If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Department through one of our technical services. You may reach our Technical Support Department as follows:

Call us at (408) 452-1180

E-mail us at support@promise.com

However, before contacting Technical Support we ask that you first visit our Technical Support web page at http://support.promise.com for the latest product information and updates.

Please provide the following information when contacting Technical Support:

Product model and serial number (required);

Return shipping address

Daytime phone number

Description of the problem

Copy of the original purchase invoice

The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise Authorization) number.

Return only the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to:

PROMISE TECHNOLOGY, INC.

Customer Service Dept. Attn.: RMA # __________

1460 Koll Circle San Jose, CA 95112

You must follow the packaging guidelines for returning products:

Use the original shipping carton and packaging

Include a summary of the product’s problem(s)

Write an attention line on the box with the RMA number

Include a copy of proof of purchase

You are responsible for the cost of insurance and shipment of the product to Promise Technology. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty.

When repairing returned product(s), Promise Technology may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit. In the event of a replacement, the replacement unit will be under warranty for the remainder of the original warranty term from purchase date, or 30 days, whichever is longer.

Promise Technology will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping).

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Contents ULTRATRAK100 TX4 ULTRATRAK100 TX8 Copyright TrademarksImportant Data Protection Information Radio Frequency Interference Statement Table of Contents RAID Page Architectural Description IntroductionFeature Benefit Features and BenefitsConfiguration Install Hard DrivesGetting Started Unpack ULTRATRAK100UltraTrak100 Disk Drive Access TX4 Shown Back of UltraTrak100 TX4 see for TX8 Connecting the Scsi CablesDaisy Chaining Several UltraTrak100s Together Assign a Scsi ID Connect Power Cable and Switch Power onConfigure the ULTRATRAK100 Press SEL to Save Changes Advantages Disadvantages Choosing a RAID LevelRAID 0+1 Characteristics/Advantages DisadvantagesJbod Partition and Format the ArrayDrive Status Indicators MaintenanceIndicator Color Meaning Critical & Offline ArraysREBUILDING/SYNCHRONIZING Fault Tolerant Arrays When a Disk Drive FailsReplacing a Disk Drive Module Drive Carrier Drive ReplacementReplacing a Power Supply Module TX8 only Connecting Cables to Disk DriveBack of UltraTrak100 TX8 Type of Interface Name Comments ULTRATRAK100 Front Panel InterfaceConfiguration Mode Error ModeLCD Messages Array FunctionalView Status Configure Array Configure Cache Configure ScsiView Status View Cache Stats View Controller InfoView Array Information View EnclosureView Controller Information Array 0 Size 12GB Temperature 30C/86FRAID 0 Functional 5009 RPMCreate/Cancel Press SEL to Create Press Exit to Cancel What you can do Auto Array SetupView Drive Assignments Define Array Delete ArrayMaxtor Asng In Ary IBM Asng In Ary No Free Disk What you can doRAID Level 4KB 8KB IBM Assigned Maxtor Free Maxtor FreeWipe out disk Synchronize Array Disable Buzzer Rebuild/Sync Pri. Low Array IDWrite Cache What you can do Write CacheWrite Back Write Thru What you can do Write BackID Selected ModePress Or to move these items on the LCD What you can do Scsi IDContacting Promise Support Technical Support ServicesUSA Tech Support Center European Tech SupportChina Office Pacific Rim Sales OfficeDisclaimer of Other Warranties Limited WarrantyPage Returning Product for Repair USA & Canada Your Responsibilities Introduction to RAID Appendix a Technology BackgroundRAID 1 Mirroring RAID 0+1 STRIPING/MIRROR RAID 3 Block Striping with Parity Drive RAID 5 Block and Parity Striping Jbod Spanning Appendix B Frequently Asked Questions Why can’t I see the drives on the UltraTrak100 under FDISK?