Maxtor 4320 manual Service and Support, Service Policy, No Quibble Service

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SECTION 8

Service and Support

Service Policy

Repairs to any DiamondMax™ 4320 drive should be made only at an authorized Maxtor repair facility. Any unauthorized repairs or adjustments to the drive void the warranty.

To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality, delivery, service and support.

No Quibble® Service

Another TCS feature is Maxtor’s No Quibble® Service policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here’s how it works:

1.Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number and provides a credit card number,

2.Maxtor ships a replacement drive within 2 business days, and

3.Customer returns the original drive and credit card draft is destroyed.

Support

Technical Assistance

Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday to provide detailed technical support.

U.S. and Canada

Language support: English, Spanish

Voice

800-2MAXTOR, press 1 (800-262-9867)

E-mail

Technical_Assistance@maxtor.com

Fax

303-678-2260

Outside U.S. and Canada

303-678-2015

Europe

Language support: English, French, German

Voice

+ 353 1 204 11 11

E-mail

Eurotech_Assistance@maxtor.com

Fax

+ 353 1 286 14 19

Asia/Pacific

 

Voice

Contact your local Maxtor Sales Office for assistance

E-mail

Apactech_Assistance@maxtor.com

 

Language support: English

MaxInfo Service

Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s from our 24-hour automated voice system.

U.S. and Canada

800-2MAXTOR (800-262-9867)

 

Press 1, wait for announcement, listen for option

Outside U.S. and Canada

303-678-2015, listen for option

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Contents HA RD Drive Produc T MA Nual DiamondMax Revisions Manual No U T I O N Before You BeginContents Handling and Installation Product SpecificationsHost Software Interface AT Interface DescriptionInterface Commands Service and SupportGlossary Figures Abbreviations IntroductionMaxtor Corporation Manual OrganizationNumbering Signal ConventionsConventions Key WordsProduct Description DiamondMax 4320 Key FeaturesFunctional / Interface Product FeaturesSoftware ECC Correction On-the-Fly Hardware Error Correction Code ECCLogical Block Addressing Defect Management Zone DMZAutomatic Write Reallocation AWR Read-Ahead ModeCache Management Buffer SegmentationMajor HDA Components Dual Drive Support Subsystem ConfigurationJumper Location/Configuration Cylinder LimitationModels and Capacities Product SpecificationsDrive Configuration Performance SpecificationsParameter Standard Metric Physical DimensionsEnvironmental Limits Power Requirements AveragePower Mode Definitions EPA Energy Star ComplianceShock and Vibration Reliability SpecificationsSafety Regulatory Compliance Radiated Electromagnetic Field Emissions EMC ComplianceCanadian Emissions Statement Important Notice Handling and InstallationHard Drive Handling Precautions Pre-formatted DriveMulti-pack Shipping Container Unpacking and InspectionPhysical Installation Recommended Mounting ConfigurationRepacking Before You Begin General Requirements Mounting Drive in System Attaching Interface Power Cables System Setup Hard Drive Preparation System Hangs During Boot PIN Interface ConnectorAT Interface Description Pin Description SummaryPin Description Table PIN Name Signal Name Signal DescriptionPIO Timing Timing Parameters ModeDMA Timing Ultra DMA Timing Mode MIN MAXSustained Ultra DMA Data In Burst Device Terminating an Ultra DMA Data In Burst Initiating an Ultra DMA Data Out Burst Device Pausing an Ultra DMA Data Out Burst Device Terminating an Ultra DMA Data Out Burst Task File Registers Error RegisterFeatures Register Host Software InterfaceDevice/Head Register Sector Count RegisterSector Number Register Cylinder Number RegistersCommand Register Command Name Command Code Parameters Used Timer Value TIME-OUT PeriodSummary Digital Input Register Control Diagnostic RegistersAlternate Status Register Device Control RegisterReset and Interrupt Handling Reset HandlingInterrupt Handling Set Feature Commands Interface CommandsRead Commands Read SectorsRead Verify Sectors Read Multiple Read DMAWrite Verify Sectors Write CommandsSet Multiple Mode Write SectorsWrite DMA Write MultipleSet Feature Commands Set Features ModeValue Description Power Mode Commands Sleep Mode Initialization Commands Word Content DescriptionIdentify Drive 15-8 = PIO data transfer mode = Write Cache enabled Initialize Drive Parameters Format Track Seek, Format and Diagnostic CommandsExecute Drive Diagnostic Error Code DescriptionExecute S.M.A.R.T A.R.T. Command SetSupport Service and SupportService Policy No Quibble ServiceMaxFax Service Customer ServiceInternet Glossary Access TimeCylinder Zero Gigabyte GB Logical Block Addressing Read Gate Signal THIN-FILM Media

4320 specifications

The Maxtor 4320 is a notable entry in the realm of hard disk drives, widely recognized for its reliability and performance in data storage. Released in the early 2000s, it quickly gained traction among both consumers and professionals looking for efficient solutions for their data management needs.

At the core of the Maxtor 4320 is its impressive storage capacity. With a capacity of 20GB, it was considered substantial at the time, making it ideal for storing a variety of files, from documents to multimedia content. This drive provided users with ample space to expand their digital footprint without the constant worry of running out of space.

One of the standout features of the Maxtor 4320 is its data transfer rate. Operating at a speed of 5400 RPM, it offered a balanced performance that suited casual users and most business applications. The drive utilized an IDE interface, ensuring compatibility with a wide range of motherboards and systems, allowing for easy integration into both desktop and laptop computers.

The Maxtor 4320 is characterized by its durability. Engineered with robust materials and a well-designed casing, it was built to withstand regular use. This durability became a significant selling point, as data integrity and safety are paramount in any storage solution. Users could rely on the Maxtor 4320 to protect their important data against the wear and tear associated with daily operations.

In terms of technologies, the Maxtor 4320 featured advanced error correction algorithms, which ensured that data retrieval was not only fast but also reliable. This was particularly important at a time when data integrity was becoming increasingly crucial for personal and corporate users alike.

Additionally, the drive's low power consumption was a key consideration for eco-conscious consumers. It allowed for extended use without excessively draining power, contributing to lower energy bills and a smaller carbon footprint. This feature made the Maxtor 4320 an attractive option for users looking to balance performance with energy efficiency.

In conclusion, the Maxtor 4320 combined reliability, performance, and durability to become a popular choice in the hard disk drive market of the early 2000s. Its large storage capacity, reasonable speed, and energy efficiency catered to a wide range of users, from home consumers to small businesses. The legacy of the Maxtor 4320 continues to influence current storage solutions as it laid the groundwork for advancements in hard disk technology.