Maxtor 84320D4, 86480D6, 88400D8, 83240D3 Service and Support, Service Policy, No Quibble Service

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SECTION 8

Service and Support

Service Policy

Repairs to any DiamondMax™ 2160 drive should be made only at an authorized Maxtor repair facility. Any unauthorized repairs or adjustments to the drive void the warranty.

To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality, delivery, service and support.

No Quibble® Service

Another TCS feature is Maxtor’s No Quibble® Service policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here’s how it works:

1.Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number and provides a credit card number,

2.Maxtor ships a replacement drive within 48 hours, and

3.Customer returns the original drive and credit card draft is destroyed.

Support

Technical Assistance

Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday to provide detailed technical support.

U.S. and Canada

Language support: English, Spanish

Voice

800-2MAXTOR, press 1 (800-262-9867)

E-mail

Technical_Assistance@maxtor.com

Fax

303-678-2260

Outside U.S. and Canada

303-678-2015

Europe

Language support: English, French, German

Voice

+ 353 1 204 11 11

E-mail

Eurotech_Assistance@maxtor.com

Fax

+ 353 1 286 14 19

Asia/Pacific

 

Voice

Contact your local Maxtor Sales Office for assistance

E-mail

Apactech_Assistance@maxtor.com

 

Language support: English

MaxInfo Service

Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s from our 24-hour automated voice system.

U.S. and Canada

800-2MAXTOR (800-262-9867)

 

Press 1, wait for announcement, press 1.

Outside U.S. and Canada

303-678-2015, press 1

8 – 1

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Contents DiamondMax REV EC no Section Description Date Before You Begin U T I O NContents AT Interface Description Product SpecificationsHandling and Installation Host Software Interface Glossary Interface CommandsService and Support Figures Manual Organization IntroductionMaxtor Corporation AbbreviationsKey Words Signal ConventionsConventions NumberingDiamondMax 2160 Key Features Product DescriptionProduct Features Functional / InterfaceDefect Management Zone DMZ On-the-Fly Hardware Error Correction Code ECCLogical Block Addressing Software ECC CorrectionBuffer Segmentation Read-Ahead ModeCache Management Automatic Write Reallocation AWRMajor HDA Components Cylinder Limitation Subsystem ConfigurationJumper Location/Configuration Dual Drive SupportPerformance Specifications Product SpecificationsDrive Configuration Models and CapacitiesParameter Standard Metric Physical DimensionsOutline and Mounting Dimensions EPA Energy Star Compliance Power Requirements AveragePower Mode Definitions Environmental LimitsReliability Specifications Shock and VibrationSafety Regulatory Compliance Standard Test MethodsPre-formatted Drive Handling and InstallationHard Drive Handling Precautions Important NoticeUnpacking and Inspection Multi-pack Shipping ContainerRepacking Physical InstallationRecommended Mounting Configuration Mounting Drive in System Drive Jumper SettingsInstalling 5.25-inch Mounting Brackets Master Device Slave DeviceMounting Drive in 3.5-inch Bay Inch InstallationMounting Drive in 5.25-inch Bay Attaching IDE Interface and Power Cables IDE Interface and Power Cabling DetailSystem Mother board Cabling Attaching System CablesSystem Interface Card Cabling Set the Bios Cmos parameters as follows System SetupSetting the Bios Cmos System Hangs During Boot Model CYL SPTHard Drive Preparation System/Drive InformationAT Interface Description Interface ConnectorData Connector Pin Description SummaryPIN Name Signal Name Signal Description Pin Description TablePIO Timing PIO Data Transfer To/From DeviceDMA Timing Multi-word DMA Data TransferUltra DMA Timing Initiating an Ultra DMA Data In BurstHost Pausing an Ultra DMA Data In Burst Sustained Ultra DMA Data In BurstDevice Terminating an Ultra DMA Data In Burst Host Terminating an Ultra DMA Data In BurstInitiating an Ultra DMA Data Out Burst Sustained Ultra DMA Data Out BurstDevice Pausing an Ultra DMA Data Out Burst Host Terminating an Ultra DMA Data Out BurstDevice Terminating an Ultra DMA Data Out Burst Host Software Interface Error RegisterFeatures Register Task File RegistersCylinder Number Registers Sector Count RegisterSector Number Register Device/Head RegisterCommand Register Summary Command Name Command Code Parameters UsedTimer Value TIME-OUT Period SDHDevice Control Register Control Diagnostic RegistersAlternate Status Register Digital Input RegisterInterrupt Handling Reset and Interrupt HandlingReset Handling Interface Commands Set Feature CommandsRead Verify Sectors Read CommandsRead Sectors Read DMA Read MultipleWrite Sectors Write CommandsSet Multiple Mode Write Verify SectorsWrite Multiple Write DMAValue Description Set Feature CommandsSet Features Mode Power Mode Commands Timer Value TIME-OUT Period Identify Drive Initialization CommandsWord Content Description Word Content Description = Write Cache enabled Initialize Drive Parameters Error Code Description Seek, Format and Diagnostic CommandsExecute Drive Diagnostic Format TrackA.R.T. Command Set Execute S.M.A.R.TNo Quibble Service Service and SupportService Policy SupportCustomer Service MaxFax ServiceBulletin Board Service Internet

82160D2, 84320D4, 2160, 83240D3, 86480D6 specifications

Maxtor, known for its innovative storage solutions, produced several pivotal hard drive models during the late 1990s and early 2000s, namely the Maxtor 88400D8, 86480D6, 83240D3, 2160, and 84320D4. Each of these drives showcased unique features and technologies that catered to various computing needs.

The Maxtor 88400D8 stood out with its impressive storage capacity of 8.4 GB, which was considerable at the time. It employed the IDE interface, ensuring broad compatibility with most personal computers. The drive utilized a 5400 RPM spindle speed, optimizing data transfer rates for everyday applications. With a 2 MB cache, it facilitated smoother data retrieval, making it a reliable choice for both home and office use. This model exemplified Maxtor's commitment to enhancing user experience through advanced technologies.

Another noteworthy model, the Maxtor 86480D6, offered an 8.6 GB storage capacity, predicated on similar design principles as the 88400D8. It also featured a 5400 RPM spindle speed and an IDE interface. Its greater data density further improved performance, reducing the time required for searching and accessing large volumes of information. The 86480D6 was particularly favored by users with intensive storage needs, such as graphic designers and multimedia creators.

The Maxtor 83240D3, with a storage capacity of 3.2 GB, catered to users seeking a balance between performance and size. This drive also operated at 5400 RPM and featured an IDE interface. Its compact size made it an attractive option for entry-level systems and budget-conscious consumers who needed dependable storage without excessive capacity.

The Maxtor 2160 and 84320D4 models further diversified the line with distinct features suitable for different user segments. The 2160 offered 2.1 GB of storage, appealing particularly to users of basic office applications. In contrast, the 84320D4 provided 4.3 GB of space, marking a mid-range option for users requiring additional capacity without leapfrogging into high-end solutions.

All these Maxtor models incorporated technologies enhancing reliability and performance, such as Advanced Format technology, which optimized data organization, ensuring efficient use of storage space. These drives also showcased an emphasis on low power consumption, which aligned with growing concerns over energy efficiency in computing.

In summary, the Maxtor 88400D8, 86480D6, 83240D3, 2160, and 84320D4 were crucial entries in the hard drive market, bringing forth features that addressed the diverse needs of users, from casual consumers to professionals demanding superior performance. Their legacy continues to influence hard drive design and performance standards in contemporary storage solutions.