Dell SCSI 6/IR manual Getting Help, Obtaining Assistance, Technical Support and Customer Service

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Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets.

If you need assistance with a technical problem, perform the following steps:

1Complete the procedures in the section "Troubleshooting Your System" of your system’s

Hardware Owner’s Manual.

2Run the system diagnostics and record any information provided.

3Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.

For more information, see "Online Services" on page 46.

4If the preceding steps have not resolved the problem, call Dell for technical assistance.

NOTE: Call the support service from a phone near or at the system so that the support staff can assist you with any necessary procedures.

NOTE: Dell’s Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Dell Enterprise Training" on page 47 and "Before You Call" on page 48.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 48, and then see the contact information for your region or go to support.dell.com.

Getting Help

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Contents User’s Guide August JM360 Contents Replacing and Rebuilding a Degraded Virtual Disk Contents Corporate Contact Details Taiwan Only Contents Safety Instructions Safety GeneralSafety Protecting Against Electrostatic Discharge SAS 6/iR Adapter Hardware Architecture OverviewRAID Terminology About RAIDRAID Levels Integrated StripingExample of Integrated Mirroring RAID Integrated MirroringOverview SAS 6/iR Features RAID 0, RAID Installing the SAS 6/iR Adapter Hardware InstallationInstalling a SAS 6/iR Adapter Connecting the Cable Hardware Installation Creating a Driver Diskette Driver InstallationBoot the system using the Microsoft Windows Installation CD Installing a Windows Driver for a New SAS 6/iR ControllerUpdating an Existing Windows Driver Installing From the Dell Operating System Media Installing the Red Hat Linux DriverCreating a Driver Diskette Installing the Driver Using an Update RPM Installing the DriverInstalling the Suse Linux Enterprise Server Driver Driver Installation Upgrading the Kernel SAS 6/iR Bios Bios Fault Code MessagesPost Messages Configuration Utility Starting the Configuration UtilityFunctions Performed Navigating the Configuration Utility Integrated RAID Configuration and Management ScreensSelect New Array Type Create New ArrayCreated View Array Manage ArrayExit Screen Creating an Integrated Striping Virtual Disk Performing Configuration TasksCreating a Integrated Mirroring Virtual Disk Viewing Virtual Disk Properties Synchronizing a Virtual DiskActivating a Virtual Disk Deleting a Virtual Disk Hot Spare FailoverReplacing and Rebuilding a Degraded Virtual Disk SAS 6/iR Bios Troubleshooting Bios Boot OrderGeneral Problems Other disk in the virtual disk Physical Disk Related IssuesConfiguration Utility Error Messages Press Ctrl+C to Enable Bios Bios Error MessagesSpinning up the device Bios Updating the Firmware Firmware Update UtilityUpdating the Firmware Technical Support and Customer Service Getting HelpObtaining Assistance Automated Order-Status Service Online ServicesDell Enterprise Training Problems With Your Order Before You Call Regulatory Notices Regulatory Notices Regulatory Notice Regulatory Notices Corporate Contact Details Taiwan Only Regulatory Notices Adapter GlossaryDkms Nvdata Post Smart Glossary ESD IndexWindows, 19 drivers, 19 updating drivers