Dell SCSI 6/IR manual Troubleshooting, Bios Boot Order, General Problems

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Troubleshooting

To get help with problems with your Dell™ Serial-Attached SCSI (SAS) 6/iR controller, you can Contact Dell or access the Dell Support website at support.dell.com.

BIOS Boot Order

If you intend to boot to the controller, ensure it is set appropriately in the system's BIOS boot order. See your system documentation for more information.

General Problems

NOTE: For additional troubleshooting information, see the SAS RAID Storage Manager User’s Guide and the OpenManage Storage Services User’s Guide.

Table 6-1. General Problems

Problem	Suggested Solution

No Physical Disks Found message appears	The message appears due to one of the following
during a CD installation of Microsoft® Windows	reasons:
Server® 2003, or Windows® XP.	• The driver is not supported on the operating system.
	• The controller BIOS is disabled.
	• Physical disks are not connected or seated properly.
	The corresponding solutions to the three causes of the
	message are:
	• Press <F6> to install the Device Driver
	during installation.
	• Enter the BIOS Configuration Utility to enable
	the BIOS. See "SAS 6/iR BIOS" on page 27.
	• Verify if the physical disks are connected or
	seated properly.

Troubleshooting

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Contents User’s Guide August JM360 Contents Replacing and Rebuilding a Degraded Virtual Disk Contents Corporate Contact Details Taiwan Only Contents Safety Instructions Safety GeneralSafety Protecting Against Electrostatic Discharge SAS 6/iR Adapter Hardware Architecture OverviewRAID Terminology About RAIDRAID Levels Integrated StripingExample of Integrated Mirroring RAID Integrated MirroringOverview SAS 6/iR Features RAID 0, RAID Installing the SAS 6/iR Adapter Hardware InstallationInstalling a SAS 6/iR Adapter Connecting the Cable Hardware Installation Creating a Driver Diskette Driver InstallationBoot the system using the Microsoft Windows Installation CD Installing a Windows Driver for a New SAS 6/iR ControllerUpdating an Existing Windows Driver Installing the Red Hat Linux Driver Installing From the Dell Operating System MediaCreating a Driver Diskette Installing the Driver Using an Update RPM Installing the DriverInstalling the Suse Linux Enterprise Server Driver Driver Installation Upgrading the Kernel Bios Fault Code Messages SAS 6/iR BiosPost Messages Starting the Configuration Utility Configuration UtilityFunctions Performed Navigating the Configuration Utility Integrated RAID Configuration and Management ScreensSelect New Array Type Create New ArrayCreated Manage Array View ArrayExit Screen Creating an Integrated Striping Virtual Disk Performing Configuration TasksCreating a Integrated Mirroring Virtual Disk Synchronizing a Virtual Disk Viewing Virtual Disk PropertiesActivating a Virtual Disk Hot Spare Failover Deleting a Virtual DiskReplacing and Rebuilding a Degraded Virtual Disk SAS 6/iR Bios Bios Boot Order TroubleshootingGeneral Problems Other disk in the virtual disk Physical Disk Related IssuesConfiguration Utility Error Messages Press Ctrl+C to Enable Bios Bios Error MessagesSpinning up the device Bios Updating the Firmware Firmware Update UtilityUpdating the Firmware Getting Help Technical Support and Customer ServiceObtaining Assistance Automated Order-Status Service Online ServicesDell Enterprise Training Problems With Your Order Before You Call Regulatory Notices Regulatory Notices Regulatory Notice Regulatory Notices Corporate Contact Details Taiwan Only Regulatory Notices Adapter GlossaryDkms Nvdata Post Smart Glossary ESD IndexWindows, 19 drivers, 19 updating drivers