Dell 1720/1720DN specifications Troubleshooting, Basic Problems

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Troubleshooting

Basic Problems

Print Quality Problems

Error Recovery

Calling for Service

Basic Problems

Use the following information to find solutions for printing problems you encounter. If you cannot fix the problem, contact Dell at support.dell.com. You may have a printer part that requires cleaning or replacement by a service technician.

The print is getting light, but the Toner Low/Replace Drum light is not on.

1.Remove the toner cartridge.

2.Firmly shake it side-to-side and front-to-back several times to redistribute the toner.

3.Reinsert the toner cartridge, and continue printing.

Repeat this procedure multiple times until the print remains faded. When the print remains faded, replace the toner cartridge.

The Toner Low/Replace Drum light is on (not blinking).

1.Remove the toner cartridge.

2.Firmly shake it side-to-side and front-to-back several times to redistribute the toner.

3.Reinsert the toner cartridge, and continue printing.

Repeat this procedure multiple times until the print remains faded. When the print remains faded, replace the toner cartridge.

The Toner Low/Replace Drum light is blinking.

The imaging drum is approaching full and needs to be replaced. Order a new imaging drum.

The Toner Low/Replace Drum and the Error lights are blinking.

The imaging drum is full and needs to be replaced. The printer will not print any more pages until the imaging drum is replaced.

The Load Paper light is on, even though there is paper loaded in Tray 1 or Tray 2.

Ensure that the tray is pushed in all the way.

The printer is on, and the Error light is on.

Ensure that the printer cover is closed.

The operator panel lights do not come on when the printer is turned on.

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Contents Dell Laser Printer 1720/1720dn Users Guide United States Government Restricted RightsNovember 2006 SRV PY972 Rev. A00 Finding Information What are you Find it here Looking for?Click Start Help and Support Click → Help and SupportSoftware Overview Dell Toner Management SystemPrinting Status Window Dell Printer Supplies Reorder ApplicationDell Local Printer Settings Utility Status Monitor CenterQuality Menu Dell Printer Software Uninstall Utility Set IP Address UtilityDriver Profiler Dell Printer Configuration Web Tool Dell Printer Alert Utility About Your Printer Understanding Your PrinterPrinting the Printer Settings Configuration Sheet Understanding the Operator PanelChoosing the Right Cable Connection Cable certificationPrinting Manually Feeding a Print JobPrinting on Both Sides of the Paper Printing Multiple Page Images on One Page N-Up Printing Dell Laser Printer 1720 Manual DuplexDell Laser Printer 1720dn Automatic Duplex Select either 2-sided long edge or 2-sided short edgePrinting a Booklet Printing a PosterClick More Page Layout Options Printing on Letterhead Canceling a Print Job From the Printer Operator PanelFrom Your Computer For Windows Vista default Start menu Factory default setting Operator Panel MenusNetwork Menu From this You can MenuSetup Menu Parallel MenuFrom You can This Menu From this You can Menu Ppds EmulationUSB Menu Utilities MenuTo exit Hex Trace, turn off the printer Maintaining Your Printer Ordering SuppliesStoring Supplies Replacing the Toner Cartridge Storing the Toner CartridgePage Replacing the Imaging Drum Page Cleaning the Printhead Lens Page Operator Panel Lights Common Light SequencesOff Slow blink Fast Blink Secondary Error Light Sequences When the Error and ContinuePaper Jam Secondary Light Sequences Ready/Power Saver Printer StatusBusy Hex Trace ReadyFlushing/Resolution Reduced Not ReadyTroubleshooting Basic ProblemsYou cannot close the front cover Print Quality Problems Print is too light Streaked vertical lines appear on Print density is uneven Error Recovery Load input source type sizeLoad Manual type size Output Bin Full Remove PaperInvalid Refilled Cartridge Missing or Defective CartridgeUnsupported Print Cartridge Paper Too ShortStandard Network Software Error Standard Parallel/USB Port DisabledInsufficient Defrag Memory Memory FullImaging Drum Life Warning Replace Imaging DrumToner Low Paper Jam Remove CartridgePaper Jam Remove Cartridge Paper Jam Open Rear Door Duplex Paper Jam Open Rear DoorDuplex Paper Jam Remove Tray Paper Jam Check Duplex Duplex Paper Jam Unsupported SizePaper Jam Check Tray Paper Jam Check Manual FeederCalling for Service Installing Optional Hardware Installing the 550-Sheet Optional DrawerConfiguring the Paper Trays Click Actions Apply Settings Operating SystemInstalling an Optional Memory Card Dell Laser Printer 1720dn Attached to a NetworkAvailable Options list, click 550-sheet tray Select Paper SizePage Click the Install Options tab Specifications Environmental SpecificationsOverview Noise Emissions LevelsEmulation, Compatibility, and Connectivity MIB CompatibilityOperating System Support PostScript support limited to Macintosh onlyPrint Media Guidelines Media Types and Sizes CablesCertifications Loading Paper Loading the 250-Sheet and 550-Sheet Paper TraysPage Loading the Manual Feeder Using the Rear Exit Appendix Dell Technical Support PolicyContacting Dell Warranty and Return Policy Setting up for Local Printing Installing the Printer DriversInstalling Additional Printer Drivers WindowsInstalling Additional Printer Software Add Printer Wizard opensSelect Have Disk Operating System Software PathClick Install on the Easy Install screen MacintoshLinux USB Printer Selection section, click ChangeBSD License and Warranty statements Licensing NoticeGNU License Preamble Page GNU Lesser General Public License Page Page Page Page Setting up for Network Printing Print and Check the Network SetupSupported Printer Drivers Supported Network Printer PortsDirect Attachment With a Network Cable Using a Print Server Direct Attachment With a Network Cable No Print ServerClick Print Test Remotely Installing Network Printer Drivers Shared Printing Share the PrinterInstall the Shared Printer on Client Computers Point and PrintPeer-to-Peer Click Properties Click Print TestClick Network Print Server Macintosh If you want to print using IP Printing Open TextEdit in /ApplicationsLPR Printer Selection section, click Change AppleTalk Printer Selection section, click ChangeLinux