Dell 1720/1720DN specifications Appendix, Dell Technical Support Policy, Contacting Dell

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Appendix

Dell Technical Support Policy

Contacting Dell

Warranty and Return Policy

Dell Technical Support Policy

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell- installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support. Additional technical support options may be available for purchase.

Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third- party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).

Contacting Dell

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

World Wide Web

www.dell.com/

www.dell.com/ap/ (for Asian/Pacific countries only)

www.dell.com/jp/ (for Japan only)

www.euro.dell.com (for Europe only)

www.dell.com/la/ (for Latin American countries)

Anonymous file transfer protocol (FTP)

ftp.dell.com

Log in as user: anonymous, and use your email address as your password.

Electronic Support Service

mobile_support@us.dell.com

support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

support.jp.dell.com/jp/jp/tech/email/ (for Japan only)

support.euro.dell.com (for Europe only)

Electronic Quote Service

apmarketing@dell.com (for Asian/Pacific countries only)

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Contents United States Government Restricted Rights Dell Laser Printer 1720/1720dn Users GuideNovember 2006 SRV PY972 Rev. A00 What are you Find it here Looking for? Finding InformationClick → Help and Support Click Start Help and SupportDell Toner Management System Software OverviewPrinting Status Window Dell Printer Supplies Reorder ApplicationStatus Monitor Center Dell Local Printer Settings UtilityQuality Menu Driver Profiler Dell Printer Software Uninstall UtilitySet IP Address Utility Dell Printer Configuration Web Tool Dell Printer Alert Utility Understanding Your Printer About Your PrinterUnderstanding the Operator Panel Printing the Printer Settings Configuration SheetConnection Cable certification Choosing the Right CableManually Feeding a Print Job PrintingPrinting on Both Sides of the Paper Dell Laser Printer 1720 Manual Duplex Printing Multiple Page Images on One Page N-Up PrintingDell Laser Printer 1720dn Automatic Duplex Select either 2-sided long edge or 2-sided short edgeClick More Page Layout Options Printing a BookletPrinting a Poster Printing on Letterhead From Your Computer Canceling a Print JobFrom the Printer Operator Panel For Windows Vista default Start menu Operator Panel Menus Factory default settingNetwork Menu From this You can MenuParallel Menu Setup MenuFrom You can This Menu From this You can Menu Ppds EmulationUtilities Menu USB MenuTo exit Hex Trace, turn off the printer Storing Supplies Maintaining Your PrinterOrdering Supplies Storing the Toner Cartridge Replacing the Toner CartridgePage Replacing the Imaging Drum Page Cleaning the Printhead Lens Page Off Slow blink Fast Blink Operator Panel LightsCommon Light Sequences Paper Jam Secondary Light Sequences Secondary Error Light SequencesWhen the Error and Continue Printer Status Ready/Power SaverBusy Hex Trace ReadyNot Ready Flushing/Resolution ReducedBasic Problems TroubleshootingYou cannot close the front cover Print Quality Problems Print is too light Streaked vertical lines appear on Print density is uneven Load input source type size Error RecoveryLoad Manual type size Output Bin Full Remove PaperMissing or Defective Cartridge Invalid Refilled CartridgeUnsupported Print Cartridge Paper Too ShortStandard Parallel/USB Port Disabled Standard Network Software ErrorInsufficient Defrag Memory Memory FullReplace Imaging Drum Imaging Drum Life WarningToner Low Paper Jam Remove CartridgePaper Jam Remove Cartridge Duplex Paper Jam Open Rear Door Paper Jam Open Rear DoorDuplex Paper Jam Remove Tray Duplex Paper Jam Unsupported Size Paper Jam Check DuplexPaper Jam Check Manual Feeder Paper Jam Check TrayCalling for Service Configuring the Paper Trays Installing Optional HardwareInstalling the 550-Sheet Optional Drawer Operating System Click Actions Apply SettingsDell Laser Printer 1720dn Attached to a Network Installing an Optional Memory CardAvailable Options list, click 550-sheet tray Select Paper SizePage Click the Install Options tab Environmental Specifications SpecificationsOverview Noise Emissions LevelsMIB Compatibility Emulation, Compatibility, and ConnectivityOperating System Support PostScript support limited to Macintosh onlyPrint Media Guidelines Certifications Media Types and SizesCables Loading the 250-Sheet and 550-Sheet Paper Trays Loading PaperPage Loading the Manual Feeder Using the Rear Exit Contacting Dell AppendixDell Technical Support Policy Warranty and Return Policy Installing the Printer Drivers Setting up for Local PrintingInstalling Additional Printer Drivers WindowsAdd Printer Wizard opens Installing Additional Printer SoftwareSelect Have Disk Operating System Software PathMacintosh Click Install on the Easy Install screenUSB Printer Selection section, click Change LinuxGNU License BSD License and Warranty statementsLicensing Notice Preamble Page GNU Lesser General Public License Page Page Page Page Print and Check the Network Setup Setting up for Network PrintingSupported Printer Drivers Supported Network Printer PortsClick Print Test Direct Attachment With a Network Cable Using a Print ServerDirect Attachment With a Network Cable No Print Server Remotely Installing Network Printer Drivers Share the Printer Shared PrintingPoint and Print Install the Shared Printer on Client ComputersClick Network Print Server Peer-to-PeerClick Properties Click Print Test Macintosh Open TextEdit in /Applications If you want to print using IP PrintingAppleTalk Printer Selection section, click Change LPR Printer Selection section, click ChangeLinux