Dell 9100 owner manual What will Dell do?, What if I purchased a service contract?, 151

Page 151

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.

Appendix

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Contents Dell Inspiron Abbreviations and Acronyms Contents Optimizing Performance Using the Keyboard and Touch Pad Setting Up a Home and Office Network Adding and Replacing Parts 159 Safety General Safety Battery Safety PowerSafety Air Travel When Using Your ComputerSafety EMC Instructions Safety When Working Inside Your Computer Safety Ergonomic Computing HabitsSafety Battery Disposal Safety Protecting Against Electrostatic DischargeSafety Instructions Finding Information How to use standby mode and hibernate mode Warranty, and repair information Finding Information Front View Tour of Your ComputerDevice Status Lights Tour of Your Computer Keyboard Status Lights Left Side View Audio Connectors Back View Right Side ViewVideo Connector Modem Connector RJ-11 W . d e l l . c o m s u p p o r t . d e l l . c o m Bottom View Tour of Your Computer Connecting to the Internet Setting Up Your ComputerSetting Up Your Internet Connection Next window, click the appropriate option Transferring Information to a New ComputerClick Finished and restart the new computer Setting Up a PrinterConnecting a USB Printer Power Protection DevicesPrinter Cable Line Conditioners Uninterruptible Power SuppliesTurning Off Your Computer Surge ProtectorsSetting Up Your Computer DDR Memory and Processor Front-Side Bus Optimizing PerformanceHyper-Threading Optimizing Performance Battery Performance Using a BatteryDell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Low-Battery Warning Charging the BatteryCharge Gauge Removing a Battery Storing a Battery Installing a BatteryUsing a Battery About the Module Bay Using the Module BayPush the new device into the bay until it clicks Pull the device out of the module bayDevice latch release Using the Module Bay Pull the device out of the module bay Numeric Keypad Using the Keyboard and Touch PadKey Combinations Display Functions Power ManagementSpeaker Functions Microsoft Windows Logo Key Functions Touch PadCustomizing the Touch Pad and Track Stick Changing the Track Stick Cap Using the Keyboard and Touch Pad Copying CDs and DVDs Using CDs, DVDs, and Other MultimediaUsing CDs and DVDs How to Copy a CD or DVDHelpful Tips Using Blank CD-Rs and CD-RWsConnecting Your Computer to a TV or Audio Device Video and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite Video and Standard Audio Composite Video and S/PDIF Digital Audio Using CDs, DVDs, and Other Multimedia Click Close Click OK Enabling S/PDIF Digital AudioEnabling the Display Settings for a TV Setting Up the Dolby HeadphoneUsing CDs, DVDs, and Other Multimedia Connecting to a Network Adapter Setting Up a Home and Office NetworkNetwork Setup Wizard Determining Your Network Type Connecting to a Wireless Local Area NetworkOn the welcome screen, click Next Connecting to a Wireless Network in Microsoft Windows XP Click Add Configuring Security Settings Optional Setting Up a Home and Office Network Click Properties Setting Up a Home and Office Network Error Messages Solving ProblemsIf the display is blank Video and Display ProblemsIf the display is difficult to read If only part of the display is readable Scanner ProblemsHard Drive Problems If you have problems with a hard driveExternal Keyboard Problems PC Card ProblemsPower Problems Unexpected Characters Printer Problems Touch Pad or Mouse ProblemsGeneral Program Problems Network ProblemsProgram crashes Solid blue screen appears CD or DVD ProblemsError messages appear Program stops respondingIf you hear an unfamiliar scraping or grinding sound If you cannot eject the CD, CD-RW, or DVD drive trayIf the CD-RW drive stops writing If you have a problem with integrated speakers Sound and Speaker ProblemsIf you have a problem with external speakers Mail, Modem, and Internet Problems Click the Start button and click Control Panel What Is a Driver? Resolving Other Technical ProblemsDrivers Identifying Drivers Reinstalling Drivers and UtilitiesInsert the Drivers and Utilities CD Resolving Software and Hardware Incompatibilities Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Select a restore point and click NextUndoing the Last System Restore Using the Dell DiagnosticsWhen to Use the Dell Diagnostics Express Test first to increase the possibility of tracing To reinstall Windows XP, you need the following items Reinstalling Microsoft Windows XPBefore You Begin Reinstalling Windows XP When the Welcome to Microsoft screen appears, click Next Shutting Down Your Computer Adding and Replacing PartsBefore You Begin Recommended ToolsAdding and Replacing Parts 101 Hard Drive102 Returning a Hard Drive to Dell103 Memory104 105 106 Mini PCI Card107 Replace the cover and tighten the captive screw 109 SubwooferInsert the subwoofer into the compartment within the battery 111 FansFan release lever 113 Hinge CoversLeft hinge cover Right hinge cover 115 DisplayScrews labeled D 117 Lift the display out of the computer at a 90-degree angleKeyboard 119 120 Reserve Battery121 Card with Bluetooth Wireless TechnologyAdding and Replacing Parts Appendix Specifications123 USB 124Lvds 125126 127 128 129 Using the System Setup ProgramViewing the System Setup Screens OverviewCommonly Used Options System Setup Screens131 Enabling the Infrared SensorDefinition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Contacting Dell133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 What is covered by this limited warranty?What is not covered by this limited warranty? Limited WarrantiesWhat do I do if I need warranty service? How long does this limited warranty last?150 151 What if I purchased a service contract?What will Dell do? How will you fix my product?152 May I transfer the limited warranty?153 154 Dell Software and Peripherals Canada Only Limitation and Statutory Rights Making a Claim156 157 Intel’s Three Year Limited WarrantyWhat are Errata? 158Index Floppy drive connecting to a USB Programs Device Driver Rollback, 90 enabling display settings for a
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