Dell TD010 When to Use the Dell Diagnostics, Starting the Dell Diagnostics From Your Hard Drive

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When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 18 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

1Shut down the computer.

2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

3Connect the computer to an electrical outlet.

4The Dell Diagnostics can be invoked in one of two ways:

•Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

•Press and hold the <Fn> key while powering the computer on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the optional Drivers and Utilities CD.

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

•During the assessment, answer any questions that appear.

•If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <Esc>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

•If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue.

5Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

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Quick Reference Guide

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Contents Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mAbbreviations and Acronyms Contents Contents Finding Information Service Tag and Microsoft Windows License To view Dell QuickSet Help, right-click Icon Setting Up Your Computer About Your Computer Front ViewLeft Side View Right Side ViewBack View Bottom ViewUsing a Battery Battery PerformanceChecking the Battery Charge Dell QuickSet Battery MeterMicrosoft Windows Power Meter Charge GaugeReplacing the Battery Charging the BatteryLow-Battery Warning Dell Technical Update Service Storing a BatteryDell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveInsert the Drivers and Utilities CD Computer does not start up Lockups and Software ProblemsComputer stops responding Other software problems Program stops responding or crashes repeatedlyQuick Reference Guide Index Index 快速参考指南、注意和警告缩写和缩写词Page Page 查找信息 Dell 《产品信息指南》访问 support.dell.com→ Downloads （下载）。操作系统 CD 安装计算机关于您的计算机正面视图左侧视图右侧视图背面视图使用电池电池性能检查电池电量图标、电池电量表为电池充电 Microsoft Windows 电源表储存电池更换电池要装回电池，将电池置于电池槽中，向下按压直到电池槽释放闩锁发出咔哒一声。故障排除 Dell 技术更新服务Dell 诊断程序在给计算机加电启动过程中，请按住 Fn 键。Drivers and Utilities CD 启动 Dell 诊断程序插入 Drivers and Utilities CD 。锁定和软件问题计算机无法启动计算机停止响应程序停止响应或反复崩溃遵循屏幕上的说明操作。出现蓝屏程序设计用于较早的 Microsoft Windows 操作系统其它软件问题安全说明帮助和支持中心 , 29 帮助文件 Microsoft Windows, 28 服务标签操作系统操作系统 CD 重新安装产品信息指南串行连接器说明系统视图从硬盘驱动器启动 Dell 诊断程序系统视图背面 , 33 底部 , 33 右侧 , 32 正面 , 31 左侧程序兼容性向导用户指南 , 27 在线最终用户许可协议用户指南诊断程序 Dell 支持 Web 站点 , 28 最终用户许可协议快速參考指南、注意與警告縮寫與首字母縮略詞Page Page 尋找資訊請至 support.dell.com→ 下載。作業系統光碟安裝電腦關於您的電腦前視圖左側視圖右側視圖後視圖使用電池電池效能檢查電池電量圖示，電池充電電量計量器Dell QuickSet 電池計量器為電池充電更換電池儲存電池 Dell 技術更新服務Dell 診斷程式使用在電池上的卡舌，將電池從電腦之中提出。當電腦電源開啟時，按住此鍵 Fn 當啟動裝置清單出現時，請反白顯示 CD/DVD/CD-RW磁碟機，然後按 Enter。如果在測試期間發生問題，會出現一個包含錯誤代碼與問題說明的訊息。請記錄錯誤代碼與問題說明，然後遵循螢幕的指示進行操作。如果您是從自訂測試或徵兆樹選項執行測試，單按下表中所描述的適用標籤以獲得更多資訊。鎖定與軟體問題其他軟體問題快速參考指南 Battery 電池 Charge gauge 充電標準 , 55 removing 移動 CDs 作業系統支援站台式停止回應 , 60 software 軟體服務標籤 , 48 保固資訊 , 47 故障排除程式相容性精靈 , 60 軟體問題從您的硬碟機上啟動 Dell 診斷程式 , 58 產品資訊指南終端用戶軟體授權協議書 , 47 軟體診斷程式 Dell 間諜軟體電腦效能低電腦執行效能低問題 , 61 間諜軟體問題クイックリファレンスガイドメモ、注意、警告 Page Page 情報の検索方法サービスタグおよび Microsoft Windows ライセンスオペレーティングシステム CD コンピュータのセットアップお使いのコンピュータについて正面図左側面図右側面図背面図底面図バッテリーの使い方バッテリーの性能バッテリーの充電チェックバッテリーの充電バッテリーの交換Dell Diagnostics（診断）プログラム Dell テクニカル Update Serviceバッテリーの保管作業を始める前に、これらの手順を印刷しておくことをお勧めします。『Drivers and Utilities CD』を挿入します。 Express Testフリーズおよびソフトウェアの問題 CtrlShiftEsc を同時に押します。スタート → すべてのプログラム → アクセサリ → プログラム互換性ウィザード → 次へとクリックします。クイックリファレンスガイド Dell Diagnostics（診断）プログラムを Drivers and Utilities CD から起動 Dell Diagnostics（診断）ResourceCD Dell Diagnostics（診断） Microsoft Windows ラベル QuickSet Help Windows XP82-83 빠른 참조 안내서 주의사항 및 주의 약어 및 머리글자100 Page 정보 찾기 Dell Precision 모바일 워크스테이션 사용 설명서Windows 도움말 및 지원 센터 Dell QuickSet 도움말을 보려면 , Microsoft Windows 작업 표시줄에 있는 아이콘을 마우 오른쪽 클릭하십시오컴퓨터 설치 컴퓨터 정보 전면 보기좌측 모습 우측 모습후면 모습 밑면 모습전지 사용 전지 성능Dell QuickSet 전지 측정기 전지 충전 상태 확인Microsoft Windows 전원 측정기 전지 충전 전지 교체전지 부족 경고 100문제 해결 전지 보관Dell 기술 업데이트 서비스 전지의 탭을 사용하여 컴퓨터에서 전지를 들어 올립니다컴퓨터가 켜지는 동안 Fn 키를 누른 상태로 있습니다 Dell 진단 프로그램102 부팅 장치 목록이 나타나면 CD/DVD/CD-RW Drive 를 선택한 다음 Enter 를 누르십시오 Dell 진단 프로그램 시작103 잠금 및 소프트웨어 문제 컴퓨터가 시작되지 않음컴퓨터가 응답을 중지함 프로그램이 응답하지 않거나 반복적으로 충돌합니다응답하지 않는 프로그램을 클릭하십시오 End Task 작업 끝내기 를 클릭하십시오 이전의 Microsoft Windows 운영 체제에 맞도록 고안된 프로그램화면의 지시사항을 따르십시오 청색 화면이 나타남 기타 소프트웨어 문제106 운영 체제 지원 사이트 , 92 Dell 진단 프로그램 Dell 프리미어지원웹사이트진단 프로그램 시작 프로그램 충돌 , 104 프로그램이 응답하지 않습니 문제 해결 도움말 및 지원 센터 문제해결Dell 진단 프로그램 108