Dell 1000 owner manual Solving Problems

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C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S If you cannot open your e-mail attachments:

1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark.

C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N

C H E C K T H E T E L E P H O N E J A C K

C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K

U S E A D I F F E R E N T T E L E P H O N E L I N E

Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)

Ensure that you detect a click when you insert the telephone line connector into the modem.

Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

R U N T H E M O D E M H E L P E R D I A G N O S T I C S Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.)

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S 1 Click the Start button and click Control Panel.

2 Click Printers and Other Hardware.

3 Click Phone and Modem Options.

4 Click the Modems tab.

5 Click the COM port for your modem.

6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

Solving Problems

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell InspironAbbreviations and Acronyms Contents Microsoft Windows Logo Key Functions Using the Keyboard and Touch PadIf you hear an unfamiliar scraping or grinding sound Mail, Modem, and Internet ProblemsBefore Working Inside Your Computer Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreIf only part of the display is readable Contents Contents How to use standby mode and hibernate mode What Are You Looking For? Find It Here Warranty informationTips on using Microsoft Windows How to play CDs and DVDsUpdates Use the Service Tag toComputer when you Order status, warranty, and repair informationFollow the instructions on the screen Click the topic that describes your problemClick the arrow icon Finding Information About Your Computer About Your ComputerFront View Display latch releaseDevice Status Lights Hard Drive and Keyboard Status Lights Left Side View Audio connectorsBack View BatteryRight Side View USB Connectors Video Connector Fan Cover BatteryBottom View Memory moduleSetting Up Your Computer Setting Up Your ComputerConnecting to the Internet Setting Up Your Internet ConnectionPrinter Cable Setting Up a PrinterConnecting a USB Printer Surge Protectors Power Protection DevicesUSB connector on computer Line Conditioners Uninterruptible Power SuppliesUsing a Battery Using a BatteryBattery Performance Low-Battery Warning Checking the Battery ChargeCharging the Battery Recalibrating a BatteryUsing a Battery Storing a Battery Removing a BatteryInstalling a Battery Using CDs, DVDs, and Other Multimedia Using CDs, DVDs, and Other MultimediaUsing CDs and DVDs How to Copy a CDHelpful Tips Using Blank CD-Rs and CD-RWsNumeric keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Numeric KeypadSpeaker Functions Key CombinationsSystem Functions Display FunctionsCustomizing the Touch Pad Touch PadUsing the Keyboard and Touch Pad PC Card Types Using PC CardsInstalling a PC Card Using PC CardsPC Card Removing a PC CardSetting Up a Network Setting Up a NetworkConnecting to a Network Adapter Network Setup Wizard Before Working Inside Your Computer Removing the Hard DriveBefore You Begin Turning Off Your ComputerHard Drive Cover Hard drive Hard driveRemoving the Hard Drive Dell Diagnostics Main Menu Solving ProblemsDell Diagnostics When to Use the Dell DiagnosticsTab Function CD and DVD drive problems Drive ProblemsIf you there is no audio Mail, Modem, and Internet ProblemsSolving Problems Error Messages External Keyboard Problems Keyboard ProblemsComputer stops responding Lockups and Software ProblemsUnexpected Characters Computer does not start upSolid blue screen appears Program crashes repeatedlyProgram is designed for an earlier Windows operating system Other software problems Memory ProblemsPower Problems Network ProblemsPC Card Problems Solving Problems Scanner Problems Printer ProblemsNo sound from external speakers Sound and Speaker ProblemsNo sound from integrated speakers No sound from headphones If the display is blank Touch Pad or Mouse ProblemsVideo and Display Problems If the display is difficult to read Identifying Drivers What Is a Driver?Drivers If only part of the display is readableManually Reinstalling Drivers Reinstalling Drivers and UtilitiesUsing Windows XP Device Driver Rollback Restoring Your Operating System Using Microsoft Windows XP System RestoreCreating a Restore Point Resolving Software and Hardware IncompatibilitiesRestoring the Computer to an Earlier Operating State Undoing the Last System RestoreEnabling System Restore Using Dell PC Restore by Symantec Removing PC Restore Solving Problems System Information SpecificationsAppendix ProcessorType Ports and ConnectorsMemory CommunicationsDisplay AudioInternal ExternalStorage KeyboardDepth OperatingLithium-ion battery Appendix NiMH battery With 14.1-inch displayLithium-ion battery With 15-inch display NiMH battery With 15-inch displayEnvironmental Using the System Setup ProgramOverview Commonly Used Options Viewing the System Setup ScreensSystem Setup Screens Changing the Boot SequenceDell Technical Support Policy U.S. Only Performing a One-Time BootDefinition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsContacting Dell 0660 300-655-5330820 240 530 0800 90 02 481 9202 713 15 02 481 91980-9-15-3978 592 81801-899-753-0777 225377023 3287W . d e l l . c o m s u p p o r t . d e l l . c o m 2108129811 00800-44 14 9500800-44 14 00 2108129810W . d e l l . c o m s u p p o r t . d e l l . c o m 81-44-556-3894 81-44-556-416281-44-520-1435 Toll-free0120-198-433Toll-free 0800 512Or 512 3420808075020 674 45 001-877-384-897950-81-8800 001-800-882-15190800-50-669 67123162298 001-800-507-0962011 709 Toll-free 1800 39402 5441 420 22537W . d e l l . c o m s u p p o r t . d e l l . c o m Toll-free 1800 006 Toll-free 1800 0060Toll-free 1800 0600 01344 860 01344 3738001-3605 Toll-free 1-877-DellnetClass a Class B Macrovision Product NoticeFCC Notices U.S. Only FCC Identification Information Appendix Index IndexSee hard drive Index Index Index
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