Dell 1000 Program crashes repeatedly, Program is designed for an earlier Windows operating system

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Slow computer performance or problems connecting to the Internet

S C A N T H E C O M P U T E R F O R S P Y W A R E If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

A program stops responding

E N D T H E P R O G R A M

1 Press <Ctrl><Shift><Esc> simultaneously.

2 Click Applications.

3 Click the program that is no longer responding.

4 Click End Task.

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1 Click the Start button, point to All ProgramsAccessories, and then click Program Compatibility Wizard.

2 In the welcome screen, click Next.

3 Follow the instructions on the screen.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Solving Problems

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell InspironAbbreviations and Acronyms Contents Microsoft Windows Logo Key Functions Using the Keyboard and Touch PadMail, Modem, and Internet Problems Before Working Inside Your ComputerIf you hear an unfamiliar scraping or grinding sound Using Microsoft Windows XP System Restore If only part of the display is readableResolving Software and Hardware Incompatibilities Contents Contents How to use standby mode and hibernate mode What Are You Looking For? Find It Here Warranty informationTips on using Microsoft Windows How to play CDs and DVDsUpdates Use the Service Tag toComputer when you Order status, warranty, and repair informationClick the topic that describes your problem Click the arrow iconFollow the instructions on the screen Finding Information About Your Computer About Your ComputerFront View Display latch releaseDevice Status Lights Hard Drive and Keyboard Status Lights Left Side View Audio connectorsBattery Right Side ViewBack View USB Connectors Video Connector Fan Cover BatteryBottom View Memory moduleSetting Up Your Computer Setting Up Your ComputerConnecting to the Internet Setting Up Your Internet ConnectionSetting Up a Printer Connecting a USB PrinterPrinter Cable Power Protection Devices USB connector on computerSurge Protectors Line Conditioners Uninterruptible Power SuppliesUsing a Battery Battery PerformanceUsing a Battery Low-Battery Warning Checking the Battery ChargeCharging the Battery Recalibrating a BatteryUsing a Battery Removing a Battery Installing a BatteryStoring a Battery Using CDs, DVDs, and Other Multimedia Using CDs, DVDs, and Other MultimediaUsing CDs and DVDs How to Copy a CDHelpful Tips Using Blank CD-Rs and CD-RWsNumeric keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Numeric KeypadSpeaker Functions Key CombinationsSystem Functions Display FunctionsCustomizing the Touch Pad Touch PadUsing the Keyboard and Touch Pad PC Card Types Using PC CardsInstalling a PC Card Using PC CardsPC Card Removing a PC CardSetting Up a Network Connecting to a Network AdapterSetting Up a Network Network Setup Wizard Before Working Inside Your Computer Removing the Hard DriveBefore You Begin Turning Off Your ComputerHard Drive Cover Hard drive Hard driveRemoving the Hard Drive Dell Diagnostics Main Menu Solving ProblemsDell Diagnostics When to Use the Dell DiagnosticsTab Function CD and DVD drive problems Drive ProblemsIf you there is no audio Mail, Modem, and Internet ProblemsSolving Problems Error Messages External Keyboard Problems Keyboard ProblemsComputer stops responding Lockups and Software ProblemsUnexpected Characters Computer does not start upProgram crashes repeatedly Program is designed for an earlier Windows operating systemSolid blue screen appears Other software problems Memory ProblemsNetwork Problems PC Card ProblemsPower Problems Solving Problems Scanner Problems Printer ProblemsSound and Speaker Problems No sound from integrated speakersNo sound from external speakers No sound from headphones Touch Pad or Mouse Problems Video and Display ProblemsIf the display is blank If the display is difficult to read Identifying Drivers What Is a Driver?Drivers If only part of the display is readableReinstalling Drivers and Utilities Using Windows XP Device Driver RollbackManually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows XP System RestoreCreating a Restore Point Resolving Software and Hardware IncompatibilitiesUndoing the Last System Restore Enabling System RestoreRestoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Removing PC Restore Solving Problems System Information SpecificationsAppendix ProcessorType Ports and ConnectorsMemory CommunicationsDisplay AudioInternal ExternalStorage KeyboardDepth OperatingLithium-ion battery Appendix NiMH battery With 14.1-inch displayLithium-ion battery With 15-inch display NiMH battery With 15-inch displayUsing the System Setup Program OverviewEnvironmental Commonly Used Options Viewing the System Setup ScreensSystem Setup Screens Changing the Boot SequenceDell Technical Support Policy U.S. Only Performing a One-Time BootDefinition of Dell-Installed Software and Peripherals Contacting DellDefinition of Third-Party Software and Peripherals 300-655-533 0820 240 5300660 0800 90 02 481 9202 713 15 02 481 91980-9-15-3978 592 81801-899-753-0777 225377023 3287W . d e l l . c o m s u p p o r t . d e l l . c o m 2108129811 00800-44 14 9500800-44 14 00 2108129810W . d e l l . c o m s u p p o r t . d e l l . c o m 81-44-556-3894 81-44-556-416281-44-520-1435 Toll-free0120-198-433Toll-free 0800 512Or 512 3420808075020 674 45 001-877-384-897950-81-8800 001-800-882-15190800-50-669 67123162298 001-800-507-0962011 709 Toll-free 1800 39402 5441 420 22537W . d e l l . c o m s u p p o r t . d e l l . c o m Toll-free 1800 0060 Toll-free 1800 0600Toll-free 1800 006 01344 860 01344 3738001-3605 Toll-free 1-877-DellnetMacrovision Product Notice FCC Notices U.S. OnlyClass a Class B FCC Identification Information Appendix Index See hard driveIndex Index Index Index
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