Dell 1355CN, 1355cnw manual Toner smears or print comes off/Stain on back side, 481

Page 483

Action	Yes	No

3 Verify that the Paper Type setting in the printer	The task is	Contact Dell.
driver matches the print media you loaded.	complete.

1 On the Paper/Output tab in Printing Preferences of the printer driver, check the Paper Type setting.

2 Load dry (not damp) and corrected print media, and then click Print Test Page in Properties of the printer driver.

Is the problem recovered?

Toner smears or print comes off/Stain on back side

Action	Yes	No
1 The print media surface may be uneven. Try	The task is	Go to action 2.
changing the Paper Type setting in the printer	complete.
driver. For example, change the plain paper to
thick.

1 On the Paper/Output tab in Printing Preferences of the printer driver, change the Paper Type setting.

Is the problem recovered?

2 Verify that the correct print media is being The task is Go to action 3. used. See "Supported Paper Sizes" on page 196. complete.

If not, use the print media recommended for the printer.

Is the problem recovered?

Troubleshooting

481

Image 483

Contents Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Page Contents Setting Up Printer Printer Setup Connecting the Telephone LineAutomatic Document Feeder ADF Inserting the Drivers and Utility CD Setting Up for Shared Printing121 Using Your Printer195 Identifying Print Media and Specifications 196189 194Printing, Copying, Scanning, and Faxing 235 231232 233Using a Scanner on the Network Changing the Default SettingsSetting the Power Saver Timer Option Scanning Using the Twain Driver294 289290 291320 311316 319333 356357 Understanding the Printer Menus Adding Roles of Print Services Operating System Compatibility 429430 439 Clearing Paper Jams From the ADF Cleaning the ADF Feed Roller 456454 Identifying the Location of Paper JamsDell Technical Support Policy Appendix504 Contents Before Beginning Page Page United States Government Restricted Rights Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Dell 1355cn/1355cnw Multifunction Color Printer Users Guide What are you looking for? Find it here Finding InformationOperating your printer How to set up my printerExpress Service Code Service Tag Finding Information Scanning to a USB Storage Device Multiple-Up 2-in-1 Copy Product FeaturesUSB Direct Print Print From USB MemoryPrinting Through Wireless Connection Wireless Print Product Features Front View About the PrinterSpace Requirements Rear View100 mm/3.94 inches 596 mm/23.46 inches 132 mm/5.20 inches Automatic Document Feeder ADF Operator PanelSecuring the Printer Ordering Supplies Dell supplies web site appears Setting Up Printer Printer Setup Page Removing Packaging Material Removing Packaging Material Connection type Connection specifications Connecting Your PrinterConnecting Printer to Computer or Network Direct ConnectionUSB Cable Network Connection Ethernet port Turning On the Printer Connecting the Telephone Line Phone connector Yellow terminator Connecting Your Printer Connecting Your Printer Setting Initial Settings on the Operator Panel Setting the IP AddressSetting the IP Address Assigning an IP Address for IPv4 Mode Operator Panel Tool Box Click the Printer Maintenance tab Verifying the IP SettingsClick the Printer Settings Report tab Printing and Checking the Printer SettingsSetting the IP Address Loading Print Media in the Multipurpose Feeder MPF Loading PaperLoading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Print Media in the Priority Sheet Inserter PSI Loading Paper Loading Paper Installing Printer Drivers on Computers Running Windows Disabling the firewall before installing your printer Inserting the Drivers and Utility CDClick Start→ Help and Support Click Software Installation Direct Connection SetupFor installing host-based printer driver For installing XML Paper Specification XPS printer driverWindows Server 2008 or Windows Server 2008 64-bit Edition Click Add a local printerClick Start→ Devices and Printers Click Add a printer Network Connection Setup Network Printer Setup on a Local NetworkFor installing host-based printer driver Windows Vista or Windows Vista 64-bit Edition For installing XML Paper Specification XPS printer driverWindows Server 2008 or Windows Server 2008 64-bit Edition Windows Server 2008 R2 Windows 7 or Windows 7 64-bit Edition Before Installation Network Printer Setup on a Remote NetworkFor Windows Vista Click Start → Control Panel Click Windows Firewall Click Change settings Click ContinueRight-clickRemote Registry and select Properties Click Yes in User Account Control dialog box For Windows Server Click Start → Control PanelNetwork an Sharing Center screen appears Click Save changesInstalling the Printer Driver 2PSK AES SpecificationWizard Setup through USB connection Advanced Setup through Using Wizard Setup to Configure Wireless SettingsClick Guided Setup Click Connect Your Printer Using Advanced Setup to Configure Wireless Settings Click Start installationDisplaying Configure Wireless Settings Screen Select a connection method from the following Subnet Mask Gateway Address Advanced Configuration Tool screen appearsSelect Type of wireless network Ethernet CableConfigure the IPv4 Settings and IPv6 Settings WPS-PIN WPS-PBC Operator Panel Installing Printer Drivers on Computers Running Windows Dell Printer Configuration Web Tool Setting up your computer for wireless connectivity Installing Printer Drivers on Computers Running Windows IP Address 169.254.000.041∗ 100 101 102 For Windows XP and Windows Server103 104 105 106 107 Setting Up for Shared PrintingFor Windows Vista, Windows Vista 64-bit Edition For Windows Server 2008, Windows Server 2008 64-bit Edition108 Point and Print Click Start → Devices and Printers109 Close My Network Places → Printers and Faxes110 111 Click Install driver112 Peer-to-Peer113 114 115 116 Adding a Printer on Mac OS X 10.5 or Later Versions Installing the Drivers and SoftwareWhen Using a USB connection When Using Bonjour118 When Using IP PrintingAdding a Printer on Mac OS X Select Line Printer Daemon LPD for Protocol119 Start Printer Setup UtilityClick Default Browser in the Printer Browser dialog box Start the Printer Setup Utility120 Select the model of your printer for Print Using121 Using Your Printer122 123 OverviewClick the Printer Settings Report tab Tool Box124 Using the Dell Printer Configuration Web Tool Setting Up the Dell Printer Configuration Web Tool 127 Setting Up From Web BrowserClick Advanced Click Connection → SettingsFor Firefox 2.0 or Later 128Top Frame Setting Up From Operator PanelSelect the Automatic proxy configuration URL check box Display Format130 Left Frame131 Right Frame Buttons in the Right Frame132 Changing the Settings of the Menu Items Details of the Menu Items133 134 135 Printer StatusPrinter Events 136Displays the processing speed Printer JobsJob List 137Printer Settings Completed Jobs138 139 Printer Settings Report140 141 142 143 144 145 Left frame Which can be accessed from Order Supplies atWhen the paper is loaded in the MPF 146147 Values Power SaverTimer Sleep*1 Sleep Auto Reset148 Function Enabled Purpose Password Secure Receive Purpose149 Custom Re-enter Enter the new password again to confirm Password150 Values ColorID Copy 151Values Multiple-Up Off AutoSuper Fine Values Resolution Standard152 FineMachine Values Receive Mode Telephone153 AnswerTone Receive Fax Header When Receive Mode is set to Telephone/Fax154 Redial Attempts155 Printer MaintenanceValues Plain 156157 158 159 Print Server Settings 160Supplies at in the left frame 161 Print Server ReportsTCP/IP 162LPD 163164 165 166 167 Link Channel Values Wireless168 Infrastructure169 170 171 172 173 174 175 176 177 Memory Capability Restart printer Other Features178 SMB Client Connection179 Print VolumeAddress Book Fax/E-mail180 181 ConfirmChange Dial Settings Restore Settings182 FAX SpeedValues Mail Group 183184 Server AddressServer Path 185Server Type Share Name186 Tray Settings187 188 Paper Characteristics Print Media GuidelinesPaper Recommended Paper Unacceptable Paper Selecting Paper191 Selecting Preprinted Media and Letterhead Printing on Letterhead192 Loading Letterhead Selecting Pre-Punched Paper193 194 Envelopes195 Labels196 Identifying Print Media and SpecificationsStoring Print Media Supported Paper Sizes197 SeflefSupported Paper Types 198Media Multipurpose Feeder Paper Type Specifications Paper type Weight gsm Remarks199 200 201 Print Media DimensionsLoading Print Media Capacity202 203 204 205 206 When Loading Envelope#10, DL, or Monarch Loading an Envelope in the Multipurpose Feeder MPF207 208 When Loading C5209 210 211 212 213 214 Loading an Envelope in the Priority Sheet Inserter PSI215 216 217 Manual Duplex Printing Windows Printer Driver Only Multipurpose Feeder MPF218 219 Priority Sheet Inserter PSI220 221 Using the Output Tray Extension222 Fax button Using the Operator Panel ButtonsOperator Panel Copy button224 225 Printing a Panel SettingsScan button Menu button226 227 228 Tips on Storing Print Media PrintingTips for Successful Printing Sending a Job to PrintCanceling a Job From the Taskbar Canceling a Print JobCanceling From the Operator Panel Canceling a Job From the Computer Running Windows231 Direct Print Using the USB Storage DeviceCanceling a Job From the Desktop Supported File FormatsPrinting a System Settings Printing a Report232 From the Printer Operator Panel Printer SettingsUsing the Tool Box to Change the Printer Settings Adjusting the Language234 From Your ComputerMaking Copies From the Document Glass CopyingLoading Paper for Copying Preparing a Document236 237 Making Copies From the ADF238 Setting Copy OptionsNumber of Copies Color239 CollatedReduce/Enlarge 240200% A5→A4 141% A5→B5 122% 100% Document Size 241B5→A5 81% A4→A5 70% 50% 242 Original TypeLighter/Darker 243Photo Suitable for documents with photos Sharpness Auto Exposure244 245 Multiple-Up246 247 Margin Top/BottomMargin Left/Right 24850 mm/0.0 Inch Inch 50 mm Margin Middle249 Specify the value in increments of 1 mm/0.1 inchChanging the Default Settings Setting the Power Saver Timer Option250 251 252 253 Type ResolutionScanning Scanning Overview254 Scanning From the Operator Panel255 Scanning Using the Twain Driver256 257 Scanning Using the Windows Image Acquisition WIA Driver258 Computer FTP Server Using a Scanner on the NetworkOverview 259260 Confirming a Login name and Password When using SMB261 262 Click System Preferences → Accounts Select Change PasswordWhen using FTP Specifying a Destination to Store the Document263 264 Select Allow network users to change my files265 Select Folder Options from Tools266 267 268 269 270 271 Configuring the Printer SettingsFrom the Dell Printer Configuration Web Tool Open System Preferences, and then click Sharing272 Click the Server Address tab273 274 Login Name 275Server Port From the Address Book Editor Click Tool → New Printer Address Book → Server276 277 Settings wizardPath 278For Computer SMB For Server FTP279 Confirm LoginPassword Port Number Sending the Scanned File on the Network280 Scanning to USB Storage Device281 Setting an E-Mail Address BookSending an E-Mail with the Scanned Image Click Address BookClick the Apply New Settings button Sending an E-mail With the Scanned File282 283 284 285 Using the Numeric Keypad to Enter CharactersFaxing Keypad Letters and NumbersInserting a Pause Configuring Fax Initial SettingsSetting Your Country Changing Numbers or Names287 Setting the Printer ID288 Setting the Time and Date289 Setting SoundsChanging the Clock Mode Speaker Volume290 Specifying the Fax SettingsRinger Volume Changing the Fax Settings OptionsAvailable Fax Settings Options 291Option Description Mode is set to Telephone/Fax 292Attempts Protocol 293Fax Fwd Num294 Advanced Fax Settings295 Fax Data Encoding Method296 Sending a FaxLoading an Original Document on the ADF Loading an Original Document on the Document Glass297 Resolution Document Type298 299 Sending a Fax AutomaticallyGroup Dial Sending a Fax Manually300 All EntriesConfirming Transmissions Start301 Sending a Delayed Fax Automatic Redialing302 Click Preferences Sending a Fax from the Driver Direct FaxExample For Microsoft Windows304 305 Click Start Sending For Apple Macintosh306 307 308 Receiving a FaxAbout Receiving Modes Loading Paper for Receiving Faxes309 Receiving a Fax Automatically in the Fax ModeReceiving a Fax Manually in the Telephone Mode Receiving a Fax Manually Using an External Telephone310 Receiving Faxes Using the Drpd ModeSpeed Dialing Automatic DialingReceiving Faxes in the Memory Polling Receive312 Sending a Fax Using a Speed Dial313 Group DialingSetting Group Dial Editing Group Dial314 315 316 Using the Secure Receiving ModeOther Ways to Fax Printing an Address Book List317 318 Using an Answering MachineProtocol Monitor Using a Computer ModemProcedures Fax Activity320 Changing Setting Options321 Know Your Printer322 Values Printer Settings ReportPrinter Information Purpose324 Menu SettingsAuto Clear Alert Tone Fault Time-Out325 Out of Paper Tone326 Date & Time Date Format24H or 12H 327 Reports328 TCP/IP SettingsDefaults Settings 329Custom Size 330 331 Fax SettingsFax Fwd Number 332Fax Header Name Sent Fax FwdPrinter Maintenance System Settings333 334 335 Date & Time Paper Density336 Adjust BTR 337Understanding the Tool Box Menus Adjust Fuser Registration Adjustment338 339 System Section Click to initialize the system parameters Adjust AltitudeReset Defaults 340User Fax Section BTR Refresh ModeNon-Dell Toner 341342 Web Link Customization343 MPF 344Saves the scanned image in Jpeg Scan Defaults345 Saves the scanned image in Tiff346 347 Fax Defaults348 Copy Defaults349 350 351 352 353 Sets the line type to PstnSets the line type to PBX 354 355 Environment Sensor Info Chart PrintClean Developer Diagnosis357 Resetting DefaultsRefresh Mode Clean Developer Click Start to stir the toner358 Collated Defaults SettingsUnderstanding the Printer Menus ColorReduce/Enlarge 360200% A5→A4 141% A5→B5 122% 100% B5→A5 81% A4→A5 70% 50% Document Size Original Type361 362 Lighter/DarkerSharpness Auto ExposureGray Balance Color Balance RColor Balance G Color Balance B364 Margin Left/RightMargin Middle Scan to Network365 Color Scans in color modeFile Format Color Button Set366 ResolutionLegal 8.5 x Executive 7.25 x 367368 Image Compression Max EMail Size369 370 Delayed Start371 Tray SettingsUSB Print Defaults Layout372 Panel Settings Reports/List373 Admin Menu Network Phone BookFull Status Dell 1355cnw Multifunction Color Printer only376 Half377 Specify the WEP 64bit Key to use throughSpecify the WEP 128bit Key to use through Entry 378Pass Phrase379 Disable Disables the WSD port Enable Enables the WSD port Protocol380 Initialize NVM Receive ModeDoes not initialize the wired network data stored in NVM Yes Initializes the wired network data stored in NVMLine Monitor Auto Rec FaxAuto Rec TEL/FAX Auto Rec Ans/FAX383 Ring Tone VolumeLine Type Tone/PulseRedial Attempts Resend DelayRedial Delay Junk Fax SetupFax Number Remote Rcv ToneFax Header Company Name386 Drpd PatternPattern 387Prefix Dial Num Forward SettingsFax Fwd Number Prefix DialKbps Off Disable the ECM Enables the ECMModem Speed 389Fax Transmit Fax Broadcast390 391 Power Saver TimerCountry Options392 Auto ResetFault Time-out Job Time-outSpecifies the date format Date & TimeAlert Tone 393394 395 Mm/inchAuto Log Print Low Toner Alert MsgMaintenance Power on Wizard396 Plain Light Normal Label Light Adjust BTRPaper Density 397Plain Plain Thick Covers Coated Label Recycled Envelope Adjust Fuser398 Recycled EnvelopeToner Refresh Auto Regi AdjustAdjust ColorRegi Clean Developer400 BTR RefreshUser Scan Yes Adjust AltitudeNon-Dell Toner 401402 Secure SettingsFunction Enabled Panel Lock403 Password USB-PrintChange Password Secure Receive404 USB SettingsScan to EMail Edit From Field405 Panel LanguagePanel Lock Function Enabling the Panel Lock406 Disabling the Panel Lock407 408 Dell Supplies Management System Understanding Your Printer Software Windows OnlyPrinter Status Window Status Monitor ConsoleSoftware Update Quick Launch Utility410 411 412 Address Book Editor413 User Setup Disk Creating ToolScanButton Manager ScanDirect414 Menu button Cancel buttonUnderstanding Printer Messages 415416 Error-Code What you can do417 418 419 420 421 422 423 424 Adding Roles of Print Services Click Start→ Administrative Tools→ Server Manager425 426 Printer SetupInstalling a Printer Driver Using the Add Printer Wizard Select Add a network, wireless or Bluetooth printer427 428 429 SpecificationsPower Supply Operating System Compatibility430 DimensionsMemory MIB CompatibilityCables EnvironmentCopier Specifications Connection type Connection specifications and symbols432 433 Scanner Specifications434 Facsimile SpecificationsUser Memory Halftone 435436 437 Maintaining Your Printer438 Conserving Supplies Supply Setting FunctionToner Saving Mode Determining the Status of Supplies440 Storing ConsumablesReplacing Toner Cartridges Removing the Toner Cartridges441 442 Installing a Toner Cartridge443 444 Cleaning Inside the Printer445 446 447 448 Cleaning the Color Toner Density CTD Sensor449 Adjusting Color Registration Performing Auto Adjust450 Printing the Color Registration Chart Click the Start button next to Print Color Regi Chart451 452 Determining Values453 Entering Values454 Cleaning the Scanner455 456 Cleaning the ADF Feed Roller457 458 Clearing Jams Avoiding Jams459 460 Identifying the Location of Paper Jams461 Clearing Paper Jams From the ADF462 463 464 465 Clearing Paper Jams From the Front of the Printer466 467 Clearing Paper Jams From the Back of the Printer468 469 470 Clearing Paper Jams From the Output Tray471 472 473 474 475 Troubleshooting476 477 Basic Printer ProblemsDisplay Problems ProblemAction478 Printing ProblemsProblem Action 479Tool Select Flip on Short Edge or Flip on Long Edge from Print Quality ProblemsOutput is too light 480481 Toner smears or print comes off/Stain on back sideClick Apply New Settings Random spots/Blurred images482 Entire output is blank Streaks appear on the output483 Click Print Test Page in Properties of the printer driver Pitched color dotsVertical blanks 484Diagnosis tab Click the Ghost Configuration Chart button Ghosting485 On the Printer Maintenance tab Fog486 487 Altitude on the Printer Maintenance tabBead-Carry-Out BCO Auger markWrinkled/Stained paper 488Developer on the Diagnosis tab 489 Top margins is incorrectAdjustment on the Printer Maintenance tab Color registration is out of alignment490 491 Maintenance tabClick the Apply New Settings button Protrudent / Bumpy paperJam Misfeed jam492 493 Multi-feed jamCopy Problem Fax Problems494 495 Scanning Problems 496Menu → ADF 497498 Scan to NetworkFax/E-Mail Mail Address 499 Scanner Driver/Printer Utility Problems500 Contacting Service501 Appendix502 Online Services Dell Technical Support Policy503 504 Warranty and Return PolicyContacting Dell Recycling Information505 Visit support.dell.com506 507 Index508 509 510 511 512 513 514 515 516 517 518 United States Government Restricted Rights519 520

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