Video Problems, Product Specific Problems

Horizontal/Vertical Lines

Synchronization Problems

Safety-Related Issues

Intermittent Problems

Missing Color

Wrong Color

Image retention from a static image left on the monitor for a long period of time

Screen has one or more lines

Screen is scrambled or appears torn

Visible signs of smoke or sparks

Monitor malfunctions on & off

Picture missing color

Picture color not good

Faint shadow from the static image displayed appears on the screen

•Adjust brightness & contrast controls via OSD.

NOTE: When using 'DVI-D', the positioning adjustments are not available.

•Reset the monitor to Factory Settings.

•Perform Auto Adjust via OSD.

•Adjust Phase and Pixel Clock controls via OSD.

•Perform monitor self-test feature check and determine if these lines are al mode.

•Check for bent or broken pins in the video cable connector.

NOTE: When using 'DVI-D', the Pixel Clock and Phase adjustments are not avail

•Reset the monitor to Factory Settings.

•Perform Auto Adjust via OSD.

•Adjust Phase and Pixel Clock controls via OSD.

•Perform monitor self-test feature check to determine if scrambled screen a test mode.

•Check for bent or broken pins in the video cable connector.

•Restart the computer in the safe mode.

•Do not perform any troubleshooting steps.

•Contact Dell immediately.

•Ensure that the video cable connecting the monitor to the computer is con and is secure.

•Reset the monitor to Factory Settings.

•Perform monitor self-test feature check to determine if the intermittent pro self-test mode.

•Perform monitor self-test feature check.

•Ensure that the video cable connecting the monitor to the computer is con and is secure.

•Check for bent or broken pins in the video cable connector.

•Change the Color Setting Mode in the Color Settings OSD to Graphics or V to the application.

•Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B valu Settings OSD if the Color Management is turned off.

•Change the Input Color Format to PC RGB or YPbPr in the Advance Setting

•Use the Power Management feature to turn off the monitor at all times wh more information, see Power Management Modes).

•Alternatively, use a dynamically changing screensaver.

Video Problems

COMMON SYMPTOMS

No Video

Low Quality DVD playback

Blinking Video

WHAT YOU EXPERIENCE

No signal indicator is displayed

Picture not crisp and some color distortion

Video is blinking or discontinuous

POSSIBLE SOLUTIONS

•Check Video Input Selection

¡Composite: Yellow colored RCA jack

¡Component: Red, Blue, Green colored RCA jacks

•Check DVD connection

¡Composite gives good picture

¡Component: Red, Blue, Green colored RCA jacks

•Check DVD connection

¡Composite gives good picture

¡Component: Red, Blue, Green colored RCA jacks

•Check if DVD player is HDCP compliant.

¡Some non-compliant players may exhibit blinking video and others w raster screen.

Product Specific Problems

SPECIFIC SYMPTOMS

Screen image is too small

Cannot adjust the monitor with the buttons on the front panel

WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS

Image is centered on screen, but does not	•	Perform monitor reset on "Factory Reset".
fill entire viewing area


OSD does not appear on the screen	•	Turn the monitor off and unplug the power cord and then plug back and p

The monitor will not go into

No picture, the LED light is blue. When

•Move mouse or hit any key on the keyboard on the computer or activate v