Citizen Systems 500 Printer does not power up, Paper slips around platen, Printout is faint

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Printer does not power up

- No AC power. Check the AC power cord

Paper slips around platen

-The paper feed selector is set probably set to a tractor mode. This disengages the friction rollers stopping the printer from gripping the paper.

Power is on but printer does not print

-Printer is not ON LINE. Press the ON LINE button. Check cables are securely connected.

-Out of paper. If the PAPER OUT light is flashing, the printer won’t print. Check for obstructions causing the paper not to feed in correctly.

-Printhead has become overheated. Allow the printhead some time to cool down and the printer will automatically resume printing.

-Interface setting is incorrectly set. Set interface setting to match the computer’s interface

Carriage stops moving, all indicators start blinking

-The path of printhead is blocked. Turn the power off, open the top cover and clear the path. Ensure that the fault cannot re-occur. Turn the power back on to resume printing.

English

Printout is faint

-Head gap lever is not in proper position. Adjust the lever to the proper position

-Ribbon used up. Replace ribbon.

Paper wrinkles when using tractor feed

- No reverse tension on paper. Set paper supply lower than printer

Printer cannot load single sheet through the top

-Ensure CSF MODE is OFF when not using a Cut Sheet Feeder

-Set paper feed selection lever to middle Friction Feed Mode.

Unexpected characters appear in printing

-EMULATION is set incorrectly. Check printer driver of your software package and set emulation of the printer accordingly. Check that the data cable is correctly connected and secure.

Fanfold paper is jamming

-Paper is not installed correctly in tractor. Set paper feed selector to the correct tractor position and rotate platen knob manually to remove jammed paper. Reinstall paper correctly into tractor

Printout is double-spaced or keeps printing on the same line.

- The AUTO LF setting is incorrect for your system. Change this value.

When using serial interface, printer does not print or data loss occurs

-Parallel interface is selected on your printer. Set INTERFACE to AUTO or SERIAL

-Ensure Serial interface settings match those of your computer.

When printing is completed, paper is not advanced automatically.

-TEAR OFF, PAGE LENGTH, TOP MARGIN and BOTTOM MARGIN are set incorrectly. Set these values to meet your software package. The printer will not feed to the tear off position automati- cally unless it is at the end of a page (top of form).

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Contents User’s Manual Contents Specifications Maintenance and TroubleshootingOKI Product WarrantyUser Safety Instructions About This Printer Manual IntroductionFor the latest information What to do if you have problemsInstalling the Platen Knob Installation and setup for first use UnpackingFront View Parts of the PrinterRear View Bottom ViewConnecting to a Computer Installing Ribbon Cassette Rear Tractor Mode Paper Head Gap AdjustmentFriction Feed Mode Bottom Tractor ModePaper Feed Selection Paper Source Fanfold Paper Rear Tractor ModeFanfold Paper Bottom Tractor Mode English Single Sheets and Envelopes Friction Mode Tearing Off Paper Selecting a Character Font Control Panel KeysSelecting a Character Pitch High Speed Draft ModeLine Feed / Form Feed LF/FF Quiet ModeTop Of Form Micro Line Feed and Reverse Micro Line FeedPaper Parking LOAD/PARK Saving Top Of FormFactory Initialisation Initial Setup ModeEntering Initial Setup Mode English Interface Setup Mode Parallel and Serial Choosing a Suitable Emulation Microsoft WindowsIBM PCs Or Compatibles Manually Installing a Windows 95 or 98 Driver Windows 95 Driver InstallationWindows 98 Driver Installation Windows NT4 in the Network Environment Windows NT4 Driver Installation Window NT4 Single UserTroubleshooting Guide Maintenance and Troubleshooting Printer Self TestPeriodic Maintenance Power is on but printer does not print Printer does not power upCarriage stops moving, all indicators start blinking Paper wrinkles when using tractor feedSpecifications Printer Specifications Fanfold Paper Paper SpecificationsContinuous Labels Single SheetSingle Sheet and Envelopes Printing AreaFanfold Paper and Continuous Labels