Alesis 320USB quick start Troubleshooting, Problem Cause Solution

TROUBLESHOOTING

Please refer to the following list of common troubleshooting scenarios if you run into problems.

		PROBLEM		CAUSE			SOLUTION
Speakers do not work.			Speakers not plugged in.			Make sure that the speakers are
						connected to a live power source.
			Speakers not turned on.			Make sure that the speakers are turned
						on. The blue LED will be illuminated
						while the speakers are on.
			Speakers	not connected	to	Make sure that the speakers are
			computer.			connected to a functioning USB port on
						your computer.
			Problem is caused by use of a			We strongly recommend that you avoid
			hub.			using USB hubs and connect the
						speakers directly to your computer.
			Headphones are plugged in.			Remember that while the heaphones
						are plugged in, the speakers will not
						output	audio.	Disconnect	the
						headphones if you would like to listen
						through the speakers.
			Volume is all the way at			Turn up the volume knob on the front to
			minimum..			a suitable level.
I am only hearing audio from			Right speaker not connected.			Make sure that the right speaker is
the left speaker.						connected to the left speaker with the
						included 1/8“ cable.
I	am	experiencing distortion	Gain levels of your input			Turn down the audio level of your input
when recording from external			sources are too hot.			sources.	This is	extrenely important
sources.						when using multiple sources, as the
						inputs on the rear panel of the speakers
						will be summed together before
						entering your computer.
			Software	monitoring has	not	Make sure that your software
			been truned off and is causing			monitoring is turned off when recording
			a feedback loop.			from external sources to avoid
						feedback and distortion.
I am experiencing a lot of			Buffer size in your software is			Set the buffer size to a lower value.
latency or “lag“.			set too high.			This is usually done in your software’s
						Audio settings or perferences.
			The class-compliant audio			Download the free ASIO4ALL driver
			drivers are insufficient.			from www.asio4all.com. It may			help
						achieve better results under extremely
						low latency settings.
I	am	experiencing audio	Buffer size in your software is			Exteremely low buffer sizes can result
dropouts and glitches.			set too low.			in your computer working harder than it
						can, causing unwanted dropouts and
						glitches. Select a higher bugger size in
						your software to avoid this.
My software DAW is not			Speakers	were connected		Some configurations require that audio
“seeing“ the speakers.			after the software was started.			and MIDI devices are connected prior
						to starting any software applications
						with which you may wish to use the
						devices. Try restarting the application
						with the speakers plugged in and
						powered on.

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