APPENDIX B:
CUSTOMER SERVICE AND WARRANTY
Visit our website www.plustek.com for more customer service information. For further assistance, visit our website or call our customer support phone number listed on the website. One of our representatives will be happy to assist you from Monday through Friday in office working hours.
To avoid delays, please have the following information available before calling:
Scanner name and model number
Scanner serial number (Located at the bottom of the scanner)
Scanner CD/DVD version and part number
A detailed description of the problem
Your computer manufacturer and its model number
The speed of your CPU
Your current operating system and BIOS (optional)
Name of software package(s), version or release number and manufacturer of the software
Other USB devices installed
SERVICE & SUPPORT INFORMATION
Where appropriate, the period of availability of spare parts and the possibilities of upgrading products information. Please ask local distributors and suppliers for spare parts information and product upgrade information.
Information requested by relevant Implementing Measure. Please ask local distributors and suppliers for the related information of Implementing Measure test report.
Do not dispose anything of products before you ask local distributors and suppliers to get correct information for decreases of environmental impact with right methods and procedures.
If you want to disposals the product and/or an accessory, please ask local distributors and suppliers to get the contact information of nearest disposal manufactures.
If you have any maintenance inquiry, please ask local distributors and suppliers to get the contact information of nearest maintenance center in order to extend the product usage life time.
If you want to maintain and clearance the product, please ask local distributors and suppliers to get the right information of nearest stores.
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