Planon System Solutions DocuPort Series DocuPen Troubleshooting, Cannot Connect to the Penscanner

Page 37

Troubleshooting

Cannot Connect to the Penscanner

PenTwain message when trying to Download, or Erase:

1.Ensure cables fully inserted.

The black plastic plug should touch the silver casing.

It is also possible that you missed the timing sequence, ie; first 3 LED’s are on for 4 seconds during power on.

2.Ensure that ports are working.

Both the Serial (com ports) & the USB ports should be checked in the Windows Device Manager. You can also try switching ports from auto to manual. If you have both serial & USB connections try switching cables.

Important You must install the USB Driver before attaching USB cable.

You should remove the drivers in the Windows Control Panel Add/Remove

Programs, & install fresh from the CD.

Follow instructions on Page 15 & 16.

DocuPen™ Operation Manual 37

Image 37
Contents Operating Manual DocuPenDocuport Incorporated Planon System Solutions Inc Canada Ices 003, IssueTrademarks Regulatory InformationContents Docupen Introduction Check the ContentsBattery Cover Pen Scanner Power ButtonDocuPen Overview RollersLED Indicators Inserting the Batteries Getting StartedInsert the new batteries correctly as illustrated below Changing the Batteries About the Battery Life To obtain the best scan results, note the following Points to Remember Before You ScanScanning Scanning Too Fast Additional Scanning TipsScanning Lengths During Scanning better control without cable… Windows 2000 & XP log on as Administrator Installing the DocuPen SoftwareUnplug the USB cable before installing software DocuPen Driver Platform RequirementsRemember to remove USB Cable if plugged Installing the Paperport SE 8.0 Software Page To download the scanned images to your computer DownloadingUSB Plug To download using Windows 98/2000/ME/ with Kodak Imaging Page Windows 2000 says Acquire Image Windows 98 says Scan New Immediately After click If you miss the timing you only have 3-4 secondsViewing Images To download the Scanned Images Using Win XP & PaperPort SE Page Saving Images in PaperPort SE Saving Images in Windowss Imaging To erase the DocuPen memory bank Erasing the DocuPen Memory BankPage Frequently Asked Questions USB Cable will work on Windows 98/2000/ME/XP How Are the Scanned Images Handled?Refer to the section Capacity of Pen’s Memory Bank What is a Good Scanned Image? Why is part of image missing? Why is image compressed? Why is image skewed? PenTwain message when trying to Download, or Erase TroubleshootingCannot Connect to the Penscanner Ensure cables fully insertedLED lights do not turn on at all Blinking LED Lights Indicate Error ConditionsLed Lights on, but no scanner light OK, Cancel Software Installation Error MessagesSoftware Installation Error Messages Win 2000/XP You must be log on as AdministratorFor more detailed help contact Software Installation Messages ScanSoftDownload Failed Error Messages Lost Calibration Message You can also restore buy attempting to downloadClick OK Unplug Pen scanner Ready to use Download Failed MessagesAppendix DocuPen SpecificationsTechnical Support Proper Handling and Safe UseDocuport Incorporated Warranty Day Limited Warranty Certificate Warranty Card

DocuPort Series DocuPen specifications

The Planon System Solutions DocuPort Series DocuPen is an innovative and compact solution designed for efficient document management and digitization. This groundbreaking tool allows users to quickly scan and convert physical documents into digital formats, facilitating easy storage, retrieval, and sharing of information.

One of the main features of the DocuPen is its portability. Weighing just a few ounces, this lightweight scanner can easily fit into a briefcase or bag, making it ideal for professionals on the go. Whether at a client’s office, a conference, or on a business trip, users can capture documents wherever they are, transforming the way they manage paperwork.

The DocuPen incorporates advanced scanning technology, enabling users to scan documents up to legal-size with high-resolution capabilities. It provides an impressive scanning speed, allowing users to capture full pages in seconds. This efficiency is crucial in today’s fast-paced business environment, where time is of the essence.

An impressive characteristic of the DocuPen is its built-in memory, which can store hundreds of scans without needing to connect to a computer. This feature ensures that users can continue scanning even when away from their primary device, enhancing productivity and flexibility. Once scanning is complete, documents can be easily transferred to computers, tablets, or smartphones via USB or Bluetooth, providing seamless integration with existing workflows.

Additionally, the DocuPen utilizes image processing technologies to enhance scanned documents. The scanner automatically corrects image distortion, optimizes color balance, and removes any background noise, resulting in clear and readable digital files. This automated processing helps maintain the integrity of the original documents, which is vital for legal and professional purposes.

The Planon DocuPort Series DocuPen is compatible with various software applications, allowing users to easily organize, edit, and share scanned documents. Its interoperability ensures that it can fit into a wide range of business environments and practices.

In conclusion, the Planon System Solutions DocuPort Series DocuPen is a powerful tool that combines portability, advanced scanning capabilities, and ease of use. With its features and technologies tailored to modern document management needs, it stands out as an essential device for professionals looking to streamline their workflows and enhance productivity.