Software Setup Troubleshooting

If the test failed in any way, please refer to “Appendix A: Troubleshooting” section of this manual and follow the instructions

Attention therein.

Carefully review the steps outlined in this guide and the Quick Guide that accompanied your scanner.

If you are still having problems, please check that:

You have 250MB of free space on your hard disk drive. The scanner is plugged in and has power.

You are using the USB cable supplied with the scanner.

The square end of the USB cable is plugged into the rear of the scanner. The rectangular end of the USB cable is plugged into the back of your computer.

If you deviated from the installation procedures defined in this manual, please unplug the USB cable from the scanner and reinstall the software from the CD-ROM. To reinstall your scanner’s software, click [Start], [Run], then type D:\Setup (where D represents the letter of your CD-ROM drive). Carefully follow all the installation instructions presented in the Setup Wizard. Reboot your computer when prompted, and plug the USB cable back into the scanner while your computer is still turned on.

Installing Additional Software

Your scanner is TWAIN compliant and functions with virtually all available TWAIN compatible software. If you purchase additional software to be used with your scanner, please make sure that it conforms to the TWAIN standard.

Scanner Setup After Windows XP Upgrade

If you plan to upgrade your operating system from Windows 98 or Me to Windows XP after having installed the scanner software, please follow the instructions below:

1.Unplug the scanner’s USB cable from the rear of the computer.

2.From the Windows START menu, click on [Programs] and then [Plustek OptiCard 820]. In the pop-up menu that opens, click on [Uninstall Plustek OptiCard 820]. Follow the on-screen instructions to remove all the scanner software.

3.After uninstallation completes, close all open applications and click the [Finish] button to restart your computer.