Magma P13RR manual Troubleshooting, LocatetheProblem

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M A G M A

Chapter 5 Troubleshooting

LocatetheProblem

If you are having trouble with the Magma expansion system, verify that all cards are seated properly and all cables are connected properly. Be sure you followed the instructions in earlier sections of this User Guide. Always remember to power On and Off correctly when rechecking and testing your installation. If you are still having problems, try these simple troubleshooting steps.

My Computer Can’t Find the PCI Expansion System

When Nothing Works

My PCI Card Doesn’t Work

The PCI to PCI Expansion System is correctly displayed as a “PCI standard PCI-to-PCI bridge” (Windows Device Manager) and as a “pci-bridge”(MAC Apple System Profiler). When connected and functioning correctly, this Expansion System will be displayed as follows:

Windows

MAC

If this is not what you see when you verify your installation, the following troubleshooting steps may help you to locate and resolve your installation issues, without having to call Technical Support.

16	Chapter 6 Maintenance

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Contents PCI Expansion Chassis Users Guide Copyright 2007 Mission Technology Group, Inc. DBA Magma Table of Contents Appendix a BUS Hierarchy Preface What’sinthisGuideSafetyInstructions AdvisoriesWhenWorkingInsideaComputer Protecting Against Electrostatic Discharge Electrostatic Discharge ESD WarningGeneral Specifications Pre-InstallationInformationIntroduction ToolsRequiredforInstallation PartsListHardware Installation StopInstallExpansionInterfaceCard Before you BeginAttachPCIExpansionandPowerCable RechecktheInstallation ApplyingPowerCorrectlyStarting Up Shutting DownVerify Installation WindowsG M a MacOSX MAC OS 10.3.xMAC OS Install 3rd Party PCI Cards RemovePCI Expansion ChassisCoverInstallPCICardsinPCIExpansionChassis G M a Install Hard Drives Installing Hard DrivesSystem Should BeUpand Running Rack Installations FinishingTouchesTroubleshooting LocatetheProblemMy Computer Can’t Find the PCI Expansion System WindowsWhen Nothing Works My Computer Hangs During Power Up My PCI Card Doesn’t Work Support for 3rd Party PCI Cards Windows Error Codes On the PCI to PCI Bridge Magma Technical Support Chassis Maintenance GeneralChassisCleaningHot-SwappablePowerSupply CleaningtheAirFilter G M a How to Get More Help FrequentlyAskedQuestionsFAQContacting TechnicalSupport Magma Debug Utility PCIScope Software Utility G M a ReturningMerchandisetoMagma Magma Returns DEPT. RMA #Appendix a Bus Hierarchy BusHierarchyG M a Multiple PCI Expansion System Configurations Appendix B Need More Slots?Fan-Out Verify your configuration Daisy-Chaining ExpansionSystems Daisy-ChainingCombination Configurations Power-OnSequenceforAdvanced Configurations Troubleshooting AdvancedConfigurationsPCI Card Conflicts Finding the Problem Card Appendix C Compliance IndustryCanadaG M a Manual P/N 09-09913-01 Rev a