Troubleshooting
Paper jam message | Paper jam | Description | Reference page | ||
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| B | Paper is jammed at the paper | page |
| Paper jam |
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| Cassette 1 (to 4) |
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| cassette. The cassette number can |
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| be 1 (topmost) to 4 (bottom) [PG |
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| L230: 1 and 2]. |
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| C | Paper is jammed inside the duplex | page | |
| Paper jam |
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| Duplexer |
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| D | Paper is jammed inside the printer. | page | |
| Paper jam |
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| E | Paper is jammed inside the rear unit. | page | |
| Paper jam |
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| Rear Unit |
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General considerations for clearing jams
Bear in mind the following considerations when attempting jam removal:
CAUTION: When pulling the paper, pull it gently so as not to tear it. Torn pieces of paper are difficult to remove and may be easily overlooked, deterring the jam recovery.
•If paper jams occur frequently, try using a different type of paper, replace the paper with paper from another ream, flip the paper stack over, or rotate the paper stack 180 degrees. The printer may have problems if paper jams recur after the paper was replaced.
•Whether or not the jammed pages are reproduced normally after printing is resumed depends on the location of the paper jam.
Utilizing Online Help Messages
Online help messages are available in the printer’s message display to
provide simple instructions for clearing jams. Press ( 
) when the paper jam message has appeared. Then a help message will appear to facilitate jam clearing in the location.
OPERATION GUIDE |