Terms and Conditions
Date:2004.07.08
Warranty Policy
1.All products are warranted against defects in materials and workmanship for a period of two years from the date of your purchase.
2.The buyer will bear the return freight charges for goods returned for repair within the warranty period; whereas manufacturer will bear the after service freight charges back to user site.
3.The buyer will pay for repair (for replaced components plus service time) and transportation charges (both ways) for items after the expiration of the warranty period.
4.If the RMA Service Request Form does not meet the stated requirement as listed on “RMA Service“, RMA goods will be returned at customer’s expense.
5.The following conditions resulting to the defective goods are excluded from this warranty:
A.Improper or inadequate maintenance by the customer
B.Unauthorized modification, misuse, or reversed engineering of the product
C.Operation outside of the environmental specifications for the product.
RMA Service
1.Requesting for a RMA#:
To obtain a RMA number, simply fill out and fax the “RMA Request Form” to your supplier.
2.Shipping:
A.The customer is required to fill up the problem code as listed. If your problem is not among the codes listed, please write the symptom description on the remark.
B.Ship the defective unit(s) on freight prepaid terms.
C.Mark the RMA # clearly on the box.
D.Customer is responsible for shipping damage(s) resulting from inadequate/loose packing of the defective unit(s).
E.Use the original packing materials whenever possible.
3.All RMA# are valid for 30 days only:
RMA goods received after the effective RMA# period will be rejected.