Q-See Computer Hardware manual Appendix 3.2 Troubleshooting

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SuperDVR & H.264 Series Cards
User Manual	Appendix2 Quick Start for Using

Appendix 3.2 Troubleshooting

Appendix3.2.1 When opening the SuperDVR program, it says ‘ Can’t find card ’.

Reboot one more time. If you still have the same problem, click ‘Start - Program - SuperDVR - Install’ and then uninstall the program. Reboot the computer. After reboot, go back to ‘Start - Program - SuperDVR - Install’. Now click on ‘Install’ to reinstall driver. Then Reboot.

If for some reason still ‘Can’t find card ’, uninstall driver again. Shut down the computer. Move PCI Card to another slot. Reboot it. And click ‘Cancel’ when Windows detects it.

Then reinstall driver by going to ‘Start - Program - SuperDVR - Install’. For other settings in the program, please read Chapters 1-7.

Appendix 3.2.2 How to setup the web client to monitor from Internet

1.On Main Computer where DVR Card Installed

STEP1： Make sure the computer is connected to Internet. DSL or Cable Modem, or T1/T3 line.

STEP2： Find out your router’s public IP address. You can go to www.myipaddress.com from a computer the card is installed in.

STEP3： Open up the SuperDVR program and go to basic configuration. Checkmark ENABLE Web Camera Service and Remote Play Back Service.

STEP4： Make Note of Data Port, Command Port and RPB port.

NOTICE: If you are connecting to internet using router, you need to configure the setup of the router and do the port forwarding. Ports that need to be forwarded: 80, 1159, 1160 and 1161. Check your router manual on how to setup that.

2.On Remote Client Computer

STEP1： Minimum Requirement for the client computer:

-2.8 GHZ processor or later -512 MB RAM

-Windows 2000 (SP4 min), Win XP (SP2 min), Vista

-MOST AGP and PCI-E cards with 64MB of Video RAM and full Direct Draw support are supported.

-DirectX 9.0 minimum

-100 GB free space on HDD

STEP2： Open up Internet Explorer.

If you are running XP with SP2 on Internet explorer, click ‘Tools - Internet Option - Security - Custom Level’, and enable ‘Download

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Contents Page Contents Error! Bookmark not defined Appendix 2.4 Other Questions Appendix2 Quick Start for UsingAppendix3 Function Tree Appendix 4.3 IE Client FunctionTreeIntroduction Summarization Page QSDT4PCRC/QSDT4PCRP Card System Requirements System RequirementsQSDT8PCRP QSDT8PCRP Card System RequirementsCard QSPD4116 PC Module QSPD4116 Card System RequirementsSystem Specifications Video Capture Card Hardware Hardware InstallationQSDT4PCRC Card Hardware QSDT4PCRP Video Capture Card QSDT4PCRP Card HardwareDefinition of Audio and Video QSDT8PCRP Video Capture Card QSDT8PCRP Card HardwareCall Monitor interface is used to connect the spot monitor QSPD4116 Card Hardware11Audio Connector and Pins Definition Connect Audio Signal Alarm Board Hardware15H.264 Series Video Capture Card Installation Interface Install Video Capture Card Driver17Select Video Format ： Install driver first： Click ‘Finish’ ： Click ‘Next’23Installing the Software on Vista Display Control Panel Main Display InterfaceDisplay Control Panel Display ModesAuto Dwell Display Mode LoginCapture Urgent RecordRecord Record SetupRecord Modes Record Status Panel Record Status Panel & Alarm Output Status PanelSensor Alarm Record Mode Manual Record ModeMotion Detection Record Mode Recycling Recordings Schedule RecordingBasic Configuration System SetupClick to enter the main setup interface Caption and General Configuration Computer System Reboot Setup Video ConfigurationClick and enter the Motion Detection Configuration Motion Detection ConfigurationClear Motion Detection Area Set Motion Detection AreaBy clicking ‘Clear’, you can clear all the selected areas Schedule Configuration Schedule ConfigurationAlarm Triggering Conditions Configuration Motion Detection Alarm ConfigurationSystem can receive alarms from both local place and network Local Alarm Record Triggering ConfigurationAlarm Output Alarm RecordAuto Mail Function 12Auto Mail Setup Interface Edit Map Map Configuration15E-Map Edit View Map16View Cameras Click and enter PTZ Configuration P.T.Z Control ConfigurationProtocol Setup Address Communication address of P.T.Z device ID number Serial Ports SetupClick to access the User’s Configuration area Users ConfigurationChange User rights Delete User Add User23Confirm Delete User P.T.Z Control Interface T.Z ControlCamera Speed AdjustmentPreset and Group Select Search and Playback Interface Record Search & Playing BackPlaying Back and Control Record SearchPlaying Speed Controller Multiple Channel Playback Control Other Functions Recorded File BackupThen click ‘OK’ to play back Click and enter the following menuClick and the following window will appear Delete Recorded Files13Color Control Panel Capture PicturesBy clicking users can display print preview as shown below 15Print Setup17Example original size Image Zoom in/out19Example zoomed Remote Live Surveillance Remote Surveillance Server ConfigurationHigher quality setting Setting up Router for Internet AccessPort Forwarding Finding Router’s Public IP address It will give you instructions for your routerSuperDVR & H.264 Series Cards Page Unknown Publisher or Unsigned Program Error Accessing IE clientAdvanced Options 10 Invalid Signature 11 Webcam install interface Button Focus closer Function of the main interface buttons Record playback and control Remote playback15 Remote backup Channel configuration window will appear Click and enter into the main setup interface Basic Configuration Camera setup Alarm setup configuration is show belowSchedule configuration Click icon to enter into alarm configuration as shown below Alarm configurationRecord setup Record configurationMotion configuration Click icon to access to Email configuration interface Email ConfigurationMail server setup 34 P.T.Z Configuration 8 P.T.Z ConfigurationPort Users can set port number Baud rate Protocol setupIntroduction to Mobile Surveillance Mobile SurveillancePage SuperDVR & H.264 Series Cards By Smart Phone with Symbian Operating System SuperDVR & H.264 Series Cards Internet ： It will show the camera after accessing successfully Appendix 2.2.1 Meanings of the indicator lights Appendix 2.1.1 Cannot Install the SuperDVR DriverAsked Questions Appendix 2.2.2 How do the different record modes work?Appendix 2.2.8 Why can’t I select more channels to backup? Appendix 2.2.4 How to set auto reboot functionAppendix 2.3.4 Why can’t I see the images? Appendix 2.3.1 How to monitor on the client-sideTIP Appendix 2.4 Other Questions Appendix 2.4.2 Why I can’t find the recorded files?Appendix 2.4.8 Precautions on changing system time Appendix 2.4.5 Why can’t I play back?Change can be made directly Appendix2 Quick Start for UsingAppendix 3.2 Troubleshooting Unsigned ActiveX controls’ see section Function Tree Appendix 4.2 System Configuration Tree Appendix 4.3 IE Client FunctionTree Appendix 4.4 Remote Playback Function Tree 103 See Product Warranty104