Problems and Solutions

I get double characters on my screen when I’m typing to the other computer or TTY.

Solution: The Duplex setting controls the way characters are displayed on your computer screen. There are only two possible settings, Full-duplex and Half-duplex. Here’s how to change from one to the other:

Intele–Menu commands: Press the Escape Key to enter Command Mode, type F to change from Half-duplex to Full-duplex or Full- to Half-duplex, and press the Return Key to go back on-line.

Hayes commands: Use the escape sequence to enter command mode, type ATF0 to change to Half-duplex, and ATO to return to on-line mode. If you’re already in Half-duplex, type ATF1 to change to Full-duplex.

When I’m typing to another computer or TTY, I don’t see anything on my screen.

Solution: This problem is also corrected by changing the Duplex setting. Follow the same steps as in Problem 1.

Sometimes when I answer an ASCII call, the characters that come from the caller don’t make sense.

Solution: If you answer a call in ASCII and you see “garbage” characters on the screen, you and the caller are probably at different baud rates. Try changing the speed.

Intele–Menu commands: The 3 Command controls the ASCII speed setting. There are only two speeds:

110-baud and 300-baud. Each time you type the command it switches from one to the other. Press the Escape Key and at the Command Line, type 3. Press

the Return Key to go back on-line. You can see what the speed is by watching the front panel lights. In ASCII code, the HI light means 300 baud and LO means 110 baud.

Hayes commands: The B Command controls the modem’s speed. Use the escape sequence to enter command mode, type ATB3 to change to 300 baud or ATB4 to set 110 baud. Type ATO to go back on-line.

When I press the Escape Key to use the Intele–Menu command set, the response message from the modem doesn’t make any sense.

Solution: The modem is prompting you to press the Spacebar. Even though the message doesn’t make sense, pressing the Spacebar should solve the problem.

When I press the Escape Key to use the Intele–Menu command set, nothing happens.

Solution: This may mean that your software has already issued Hayes commands to the modem in order to enter terminal mode. The Escape Key must be the first key you type after you turn the modem on. Try typing ATZ to reset the modem. If the modem responds with OK, press the Escape Key.

How do I download a file?

Solution: Neither the Intele–Menu nor the Hayes command set can upload or download files. You have to use your communications software program to do that.

My computer doesn’t have an Escape Key.

Solution: Holding down the Control Key and typing [ (open square bracket) is the same as escape.

PROBLEMS AND SOLUTIONS • 21