Teledex IP250DVoIP manual MGCP-SPECIFIC Issues, SIP-SPECIFIC Issues

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TROUBLESHOOTING AND CARE

SYMPTOM: I’ve forgotten the IP address of the device, and hence cannot reach it via my web browser.

SOLUTION : See Appendix A for instructions on how to determine the IP address of the phone.

5.4 MGCP-SPECIFIC ISSUES

SYMPTOM:

There is no dial tone when the phone is picked up.

SOLUTION A:

There is no Call Agent configured. See section 3.2.1 on how to configure the

 

Call Agent.

SOLUTION B:

The DNS discovery of a Call Agent has failed. Refer to section 5.2 on DNS

 

discovery troubleshooting.

SOLUTION C:

The device is not getting a response from the Call Agent.

SOLUTION D: Check that the address and port of the Call Agent are configured correctly for the device.

SOLUTION E: Ensure that the Call Agent is functioning correctly.

SOLUTION F: Check that the registration of the device in the Call Agent is correct. Make sure that the Call Agent has registered the correct IP address of the unit, and that any other endpoint-specific details (e.g. domain name, codec preferences, etc. if applicable) are set correctly.

SOLUTION G: Ensure that the ethernet cable connection is secure, and that the link

indicators at both ends of the ethernet cable are active.

SOLUTION H: Check that the device is connected to the network (try accessing the device’s web pages or pinging the device).

5.5 SIP-SPECIFIC ISSUES

SYMPTOM: There is no dial tone when the phone is picked up.

SOLUTION A: There is no SIP server configured. See section 3.2.1 for information on how to configure the SIP server settings.

SOLUTION B: The DNS discovery of a SIP server has failed. Refer to section 5.2 on DNS discovery troubleshooting.

SOLUTION C: Check that the IP address and port of the SIP server are configured correctly for the device.

SOLUTION D: Ensure that the SIP server is functioning correctly.

SOLUTION E Ensure that the ethernet cable connection is secure, and that the link

indicators at both ends of the ethernet cable are active.

SOLUTION F: Check that the device is connected to the network (try accessing the device’s web pages or pinging the device).

Teledex IP250D User’s Guide SIP/MGCP

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Contents VoIP Network Terminal IP250DImportant Safety Instructions 89/336/EEC Requirements of Part 15 FCC Rules European RequirementsContents Introduction to the IP250D VoIP Network Terminal Downloader Application IP250D Works Like a Telephone Introduction to the Teledex IP250D VoIP Network TerminalInstalling the IP250D Connecting the IP250D to the Network Connecting the HandsetConnecting a PC to the IP250D Unpacking the IP250DArranging the IP250D on the Desk Connecting a Headset to the IP250DMounting the IP250D on a Wall Home Configuring the IP250DMgcp Configuration LAN ConfigurationLAN Interface Settings Vlan SettingsOOB Signalling Settings Mgcp SettingsHandset Settings SIP ConfigurationSIP Settings System Configuration Codec ConfigurationSecurity Settings Localization SettingsReset Configuration Download ConfigurationSnmp Settings Telephone Idle Using the IP250DIncoming Call Notification Receiving a CallPlacing a Call Terminating a Call Dtmf SignalingHeadset and Speakerphone Usage Hold and Multiple Lines Teledex IP250D User’s Guide SIP/MGCP Transferring a Call Muting a CallRedialing the Last Number Dialed Forwarding ALL CallsConfiguring Local Speed Dial Numbers Using the Msgs KEYMaking Conference Calls Changing Ringing SoundsBasic Troubleshooting Measures Troubleshooting and CareGeneral Troubleshooting Network TroubleshootingSymptom SIP-SPECIFIC Issues MGCP-SPECIFIC IssuesUsing the Downloader Application Cleaning the IP250DDownloader Application Executing the Downloader ApplicationAppendix a Determining the IP Address Appendix B Safe Bootup ModesDownload of the new firmware image ’SAFE’ Modes on AN IP Phone Appendix C Restoring Factory DefaultsAppendix D Dial Plans Tone Configuration Appendix E Tone and Ring Cadence ConfigurationSample Dial Plans CUSTOM3 CUSTOM4 CUSTOM5 CUSTOM6 CUSTOM7 CUSTOM8 CUSTOM9 Example Tone ConfigurationsExample Ring Cadence Configuration Ring Cadence ConfigurationAppendix F IP250D Product Specifications Appendix G Product Support
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