Socket Mobile 6410-00233 manual Appendix G Technical Support

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Appendix G Technical Support

If you have trouble installing or using the Cordless Hand Scanner with Bluetooth Wireless Technology, contact Socket’s technical support department for assistance.

IMPORTANT! To obtain personal assistance from a Socket technical support engineer, you must first register your product online at http://www.socketcom.com/prodreg.

After you register your product, you will be presented with an option to submit a problem. Click on this option to follow the online process to submit an email request for technical support. If we are unable to resolve your support inquiry via email, we can arrange for a technical support representative to call you at a specific time.

Please refrain from disassembling the Cordless Hand Scanner. Disassembly of this device will void the product warranty.

APPENDIX G: TECHNICAL SUPPORT 27

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Contents Cordless Hand Scanner With Bluetooth Wireless TechnologyTable of Contents About the Software IntroductionRechargeable Battery and AC Adapter Hardware FeaturesStatus Indicator LED Status Indicator BeepsProduct Registration Package ContentsSetup for Windows Mobile Setup SummaryCharge the scanner Option 2 Uninstall via ActiveSync Uninstall Other Scanning SoftwareOption 1 Uninstall Directly from the Pocket PC Tap Start Settings. Tap on the System tab or Control PanelInstall the Software Configure Scanner Settings Trigger Operation Start SocketScan. Tap Start Programs SocketScan Connect Scanner to Pocket PC via BluetoothPage Scan Data into Your Application Optional Select Symbologies Optional Configure Prefix/Suffixes Optional Run Scan Demo Physical Characteristics Appendix a SpecificationsAntenna Care Appendix B Safety and Usage TipsAbout Bluetooth and Health Product CareRadio Frequency Exposure Efficient UseDriving AircraftAbout Bluetooth Range Appendix C Bar Code Label Specifications UPC/EAN/JAN Appendix D Enabling or Disabling SymbologiesOther Symbology Parameters Appendix D ENABLING/DISABLING Symbologies Appendix E Decode Zone Symptom Appendix F TroubleshootingAppendix G Technical Support Limited Warranty Limited Software Warranty Socket Communications, Inc Copyright NoticeRadio Frequency Interference Requirements Regulatory ComplianceCanada Certification CE Marking & European Union Compliance Applicable DirectivesApplicable Standards Battery Warning Socket Communications, Inc 2004