User's Manual
3-3 Technical Support
QUESTIONS? SIIG’s Online Support has the answers! Simply visit our web site at www.siig.com and click on the SUPPORT link. Our online support database is updated daily with new drivers and solutions. The answers to your problems could be just a few clicks away.
3-4 Return Merchandise Authorization (RMA)
If the product is defective, you can return it for repair or replacement.
SIIG warrants to the original buyer of the product that the hardware is free of defects in materials and workmanship for a period of five years from the date of purchase. If your product fails to be in good working order during the warranty period, you may return it to SIIG for repair or replacement at SIIG's option.
To return the product, you need to follow these steps.
Step 1: Contact SIIG's RMA Department
To obtain an RMA number, SIIG's RMA Department can be reached by:
1.Phone:
2.Fax:
3.Email: service@siig.com
In order to get a RMA number, you must have your product serial number. The serial number is located on the side of the box it came in and on the back of the product.
Serial No. | Part No. |
S/N XXXXXXXXXXXX |