Troubleshooting

If a problem occurs while the unit is being used, first check the following items. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.

Symptom	Possible Cause	Remedy

The LCD does not display	The power cord is not plugged in.	Insert the power plug firmly.

	A fuse has blown.
when the power switch is	A fuse has blown.	Pull out the power plug, then call for

	Foreign matter is lodged in the fan,
turned ON.	Foreign matter is lodged in the fan,	service.
	preventing it from rotating.

The scanner rattels during		Remove the metal clamp and re-attach it
initialization after turning	The optical unit of flatbed remains affixed	at the proper position (position B).
on, and the LCD displays	by the metal clamp.	(Refer to “Installation” on the Installation
“F41 Call Service”.		Manual.)

Double feeding problem	The rollers are dirty.	Clean all of the rollers.
occurs.		(See pages 44 through 47.)
occurs.	Retard roller is not installed correctly.	(See pages 44 through 47.)

	The document is creased or torn, or longer	Make a copy of the document on paper
	The document is creased or torn, or longer	of the specified size [between
	than A3 size or smaller than 106a148mm	of the specified size [between
The document stops	than A3 size or smaller than 106a148mm	106a148mm (4.2a5.8 in.) and A3 size]
The document stops	(4.2a5.8 in).	106a148mm (4.2a5.8 in.) and A3 size]
during scanning in the	(4.2a5.8 in).	and scan the copy.
during scanning in the		and scan the copy.
ADF.		Open the front or ADF door and remove
	The document is jammed.	the jammed paper.
		(See pages 63 and 64.)

	The rollers are dirty.	Clean all of the rollers.
The document is not fed	The rollers are dirty.	(See pages 44 through 47.)
The document is not fed		(See pages 44 through 47.)
smoothly into the ADF
smoothly into the ADF	Paper feed rollers, separation roller and	Replace paper feed roller module,
during scanning.	Paper feed rollers, separation roller and	separation roller module and retard roller
during scanning.	retard roller are the end of their life.	separation roller module and retard roller
	retard roller are the end of their life.	module. (See pages 52 through 57 .)
		module. (See pages 52 through 57 .)

	The document to be scanned was loaded	Load the document correctly.
	face down (upside down).	Load the document correctly.
	face down (upside down).
The scanned document is
The scanned document is	The scanning conditions are set on the
blank.	computer side but the scanner condition	Return all of the scanning conditions for
	setting for each item have not become	each item’s setting to “Host”.
	“Host”.

The scanned document is	The document guides were not touching	Set the document guides or the
The scanned document is	the edges of the document, or the	Set the document guides or the
skewed.	the edges of the document, or the	document correctly.
skewed.	document was skewed when loaded.	document correctly.
	document was skewed when loaded.

Vertical lines appear on	The sensor roller, scanning section glass	Wipe the dirty parts with a clean cloth.
the scanned document.	or the rubber rollers are dirty.	(See pages 47 through 50.)

The scanned document is	The sensor roller is dirty.	Clean the sensor roller.
faint.	The sensor roller is dirty.	(See pages 47 through 50.)
faint.		(See pages 47 through 50.)

		Turn the computer OFF. Turn the scanner
		ON, and then turn the computer ON again.

The computer does not	The computer cannot recognize the	Confirm the SCSI ID, product ID and
The computer does not	The computer cannot recognize the	terminator, and then set them correctly.
recognize the scanner.	scanner.	terminator, and then set them correctly.
recognize the scanner.	scanner.
		Use a shielded cable which is as short
		as possible. Reduce the SCSI transfer
		rate, and then proceed.

Troubleshooting

Symptom

Possible Cause

Remedy

(See pages 44 through 47.)

module. (See pages 52 through 57.)

module. (See pages 52 through 57 .)