Panasonic GR170K, PCG-GR150 Using Common Solutions, Common Solutions dialog box 1st level

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VAIO Support Agent

Using Common Solutions

Common Solutions offers automated, One-Click Fixes to repair common software problems. These solutions can integrate information such as knowledge base articles and Frequently Asked Questions (FAQs). You can run One-Click Fixes directly from VAIO Support Agent or from a Web browser.

1Click the Common Solutions button. The Common Solutions dialog box appears.

2Double-click on the desired category to expand and view available SupportActions.

❑VAIO Support Local Server (C:/program files/support.com...) provides a list of SupportActions available on your computer’s hard disk drive.

❑VAIO Support Local Server (http://sdcglobal4.sel.sony.com...) provides a list of SupportActions available from the Internet.

Common Solutions dialog box (1st level)

✍Connect to the Internet before attempting to view the category, “Vaio Support Local Server (http://sdcglobal4.sel.sony.com...).” This category is unavailable without an Internet connection.

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Contents PCG-GR150/GR150K/GR170/GR170K Service and Inspection Precautions Table of Contents Chapter Removal Main Electrical Parts Location Diagram Removal HDD, Battery DoorScrew M1.7X3.5 X2 Black Combination Drive, CNX-143 BoardHood Key Board Assy, Keyboard Unit DC Fan, Nickel Hydrogen BatteryHinge Cover Display Base Palm Rest Assy Escushion JogHeat Sink AL , VIF-17 Board Latch Detector Assy, LEX-31 Board, PWS-16 BoardMBX-55 Assy PC Card Connector, MBX-55 Board, IO Bracket AssySpeaker, SWX-78 Board, IFX-159 Board SWX-79 Board, Touch PadModem Card, CNX-140 Board SO-DIMMBezel 14 Assy LCD Section Made by SH/HILCD Unit, Bracket LCD L SA, Bracket LCD R SA Removing the CPU Installing the CPUDIP Switch Setting of the MBX-55 Board Chapter Self Diagnostics PCG-GR Series/PCGA-PRGR1 Chapter Frame Harness Diagram Chapter Exploded Views and Parts List Main Section B3K LCD Section Made by SH /HI Vaio Notebook Quick Start Vaio Notebook Quick Start Contents Troubleshooting the Modem Welcome Features Remove the following hardware items from the box Unpacking Your NotebookOther Recovery CDsDocumentation Software CDsRegistering Your Notebook Vaio Notebook Quick Start Setting Up Your Vaio Notebook Locating Controls and Ports DVD-ROM drive S400 port † Multipurpose bay Link IEEE1394Right Back Bottom Using the AC Adapter Connecting a Power SourceTo insert the battery pack Using Battery PowerTo charge the battery pack Lift the battery bay cover up until it clicks into placeTo view battery indicators Battery Indicator DescriptionBattery Indicator Description Light Status Push in and lift up the battery bay cover until it clicks To remove the battery packVaio Notebook Quick Start Starting Your Notebook Power buttonShutting Down Your Notebook Hibernate Mode Using Power Saving ModesNormal Mode Standby ModeTo activate Hibernate mode Adding Memory Precautions and Procedures Slot 1 MB Slot 2 MB Typical expansion memory configurationModels with 128 MB Memory Models with 256 MB MemoryRemoving memory module Removing a Memory ModuleTighten the screw on the memory bay cover Installing a Memory ModuleViewing the amount of memory About the Software on Your Notebook Adobe Premiere LE On selected models Overview of SoftwareCompuServe Netscape Communicator Quicken Smart Connect Windows 2000 only Using Your Recovery CDs Using the Application Recovery CDsTo use the Application Recovery CDs To repair software applications using Vaio Support Agent Using the Driver Recovery CDUsing the System Recovery CDs To use the Driver Recovery CDsIf your notebook does not start from the Recovery CD To use the System Recovery CDsVaio Notebook Quick Start Troubleshooting Troubleshooting the Notebook My notebook starts but a Bios error appearsMy notebook does not start Troubleshooting the Notebook My notebook stops responding or does not shut down Sound of my notebook’s fan is too loud Power management setting is not respondingMy LCD screen is blank Troubleshooting the LCD ScreenWant to change the video resolution of my display Cannot switch the LCD display to TV, and vice versaTroubleshooting the Mouse and Touchpad My mouse does not workMy touchpad does not work properly Pointer does not move while using the Touchpad or Mouse Troubleshooting Drives, PC Cards, and Peripheral Devices My floppy disk drive optional cannot write to a floppy diskMy optical disc drive is not playing my CD or DVD properly My PC Card is not working My optical disc drive tray does not openTroubleshooting Software My software program stops responding or crashesCannot use the DVgate software Troubleshooting the Modem My modem does not workMy modem connection is slow Troubleshooting Audio My speakers make no soundMy microphone does not work Cannot print Troubleshooting the PrinterGetting Help Support Options Vaio Support Agent Using the Quick Fix WizardVaio Notebook Quick Start Common Solutions dialog box 1st level Using Common SolutionsAbout Automatic Updates Update Notification Vaio Support Agent Properties Using Support Central Support Central Registration Support Central Current Issues Support Central Support Wizard Index Vaio Notebook Quick Start Page 655-646-11 List of PCG-GR Series As of July