Zebra Technologies UMAN-MZA-007 manual Calling Technical Support

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To terminate the Communications Diagnostics Mode and re- turn the printer to normal operations:

1.Turn the printer OFF.

2.Wait 5 seconds.

3.Turn the printer ON.

Calling Technical Support

If the printer fails to print the configuration label, or you en- counter problems not covered in the Troubleshooting Guide, contact Zebra Technical Support. Technical Support ad- dresses and phone numbers for your area can be found in Appendix D of this manual. You will need to supply the fol- lowing information:

•Model number and type (e.g. MZ 220)

•Unit serial number (Found on the large label on the back of the printer, also found in the configuration label print- out. Refer to Figure17.)

•Product Configuration Code (PCC) (15 digit number found on the label on the back of the unit)

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MZ Series User Guide

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Contents UMAN-MZS-007 rev. B May Page Table of Contents Product Support Contacts Product Improvements Proprietary StatementsCopyrights Document Conventions Reporting Damage Introduction to the MZ SeriesUnpacking and Inspection MZ Series Overview MZ 220 Illustrated Getting Ready to Print BatteryInstalling and Removing the Battery Removing the Battery Mains Adapter Charging the BatteryApproximate Charge Times MZ Series Quad Power Station MZ Series Quad Power StationCharger Safety Battery SafetyOpening the MZ Printer MZ 220 shown Loading the Media All modelsUsing Pre-Printed Receipt Media Installing Media Operator Controls Printer Controls Verify the Printer Is Working Connecting the PrinterPrinting a Configuration Label Cable Communications Cable CommunicationIR Communication Zone IR CommunicationsBluetooth Networking Overview Wireless Communications with BluetoothWlan Overview Setting Up the SoftwareBelt Clip Wearing the PrinterUsing the Optional Shoulder Strap Adjustable Shoulder StrapExtending Battery Life Preventive MaintenanceMZ Series Cleaning Instructions General Cleaning InstructionsMZ Series Cleaning Troubleshooting Topics TroubleshootingInterpreting Indicators MZ Series User Guide Determining Your Printer Version Resetting an MZ Series PrinterCommunications Diagnostics Troubleshooting TestsCalling Technical Support Configuration Label Example MZ 220 illustrated Configuration Label Example Configuration Label Example Media Specifications SpecificationsPrinting Specifications Memory and Communications Specifications, MZ seriesUCC/EAN Font and Bar Code Specifications for MZ SeriesUSB Communications Port Physical, Environmental and Electrical SpecificationsMZ 220 Overall Dimensions Description Adjustable shoulder strap MZ Series AccessoriesInterface Cables USB Cable Appendix aMedia Supplies Maintenance SuppliesAppendix B Appendix CProduct Disposal Battery DisposalAppendix D Product Support Appendix ERegional Headquarters Product Support ContactsAppendix F Using zebra.comMZ Series User Guide Appendices Index Patent Numbers Zebra Technologies Corporation