Troubleshooting
Common Printing Problems
Troubleshooting Guide
Problem | Solution or Reason | ||
STATUS indicator |
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does not light GREEN | 1. | Check power connections from the printer to | |
when power switch is | |||
| the outlet. | ||
turned to the ON (1) |
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position. |
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With the STATUS | 1. | Verify that the labels are the correct type. | |
indicator light GREEN, | 2. | Check the roll and verify that the print surface | |
the printer appears to |
| faces up for (direct thermal) printing. | |
be working, but | 3. | Check that the transfer ribbon is correctly | |
nothing is printed. |
| routed and has the ink side out (TLP only). | |
| 1. | Clean the print head with cleaning pen. | |
| 2. | Adjust print speed/darkness in software or | |
Printing is faded or |
| with programming. | |
3. | Check the roll and verify that the media print | ||
poor quality. | |||
| surface is facing up. | ||
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| 4. | Verify that the correct combination thermal | |
|
| transfer ribbon and media are in use. | |
| 1. | Possible problem sensing labels with transmis- | |
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| sive (gap) sensor. Perform AutoSense adjust- | |
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| ment. Align the transmissive (gap) sensor | |
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| position, see page 22. | |
| 2. | Possible problem with label media. | |
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| a) Gap between the bottom of a label and the | |
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| top of the next label should be at least 1/16". | |
Printing stops and the |
| b) For tags, see Tag Media Sensing, page 46. | |
STATUS indicator |
| c) Use only Eltron approved labels and tags. | |
lights RED. | 3. | Possible label jam. | |
| 4. | Check that the media is correctly routed. | |
| 5. | Possible software/programming problem. | |
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| a) Check the printer memory configuration. | |
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| b) Refer to the EPL2 Programming manual | |
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| for the correct data syntax. | |
| 6. | Transmissive sensor is dirty. Clean media | |
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| path. | |
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