Zebra Technologies Strata Thermal Printers manual Internet

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Troubleshooting

Other Support Resources

The first troubleshooting reference source is the table on the previous page. Next, contact the dealer where you purchased your printer.

Zebra Technologies also provides a variety of information and user support services:

•Internet:

Web Address: http://www.eltron.com

ftp: //ftp.eltron.com e-mail:

Label Printers: techsup@eltron.com

Card Printers: privsup@eltron.com

Europe: eurosup@eltron.com

Singapore: asiasup@eltron.com

Latin America: latinsup@eltron.com

•CompuServe e-mail: 102251,1164

•Customer Service: +1 (805) 579 1800 For the name of a dealer in your area.

•Technical Support FAX: USA: +1 (805) 579 1808 Asia: +65 84 20 366

Northern Europe: +44 (0) 1189 895 762

Southern Europe: +33 (0) 240 097 070

Latin America: +1 (847) 584 2725

For your assistance and support with Eltron printers and software.

44	980181-001 Rev.C

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Contents Strata Page Foreword Return Materials Authorization We Need To Hear From YouTable of Contents General Cautions and Warnings Media Cautions & Tips Viii Installation Check List 1 Printer Check Voltage Step ➊ Attach Power= Off Step ➋ Attach Interface Cable Parallel Interface Serial InterfaceStep ➌ Apply Power = OnSoftware Operation Your Printer Ribbon Take-up Spindle Sensor Guide Bar Bracket Operation Operation Status Indicator Loading Labels or Tags Correct Incorrect Operation Operation Media Guides Release Lever Operation Operation Move the media roll to the lower media stand for printing Step Adjustment Wheel Sensor Position MarkerSensor Position Operation Windows Users Take-Up Spindles Supply Tracking Bar Loading Transfer RibbonsNotch Long Spoke Notch Operation Operation Operation Removing a Partially Used Transfer Ribbon Top Of Form Sensing Dump Mode Sample Printout Operation Operation Cleaning the Print Head Cleaning Under Sensor BracketUsing the Label Dispenser Remove slack by pulling the liner Operation Appendix a Troubleshooting Common Printing Problems Troubleshooting Guide Check for Out-of-Media condition or missing Internet Serial Interface Communication Configuration Serial Interface Cable WiringPrint Tag Media SensingDirection Appendix B Printer Features Hardware Options Accessories General Specifications Bar Codes Code Software and DriversPostnet Ribbons Communications InterfacePrinter Features Appendix C Supplies and Accessories Thermal Retail applications where labels are 980181-001 Rev.C Appendix D Using the Media Cutter Specifications Cutter warranty Using the Media Cutter Clear the Jam Use tweezers to remove media from the internal blade areasReplace the Cutter Check the Cutter World Wide Offices Zebra Technologies Corporation Eltron Products