Zebra Technologies S-500 manual Warranty Information

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Warranty Information

1. Printer Warranty

ZEBRA® printers, excluding thermal printheads which are warranted separately below, are warranted against defects in material or workmanship for six (6) months from the date of original shipment by ZEBRA Technolo- gies Corporation. This warranty does not cover normal wear and tear and shall be null and void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or in the event any parts are improperly installed or replaced by the user.

Since printhead wear is part of normal operations, the original printhead and replacement printheads are covered by a limited warranty of six (6) months from the date of original shipment by ZEBRA Technolo- gies. To qualify for this warranty, the printer must be returned to the factory or other authorized service center. Although the user is not required to purchase ZEBRA brand supplies (media and/or ribbons), to the extent it is determined that the use of other supplies (media and/or ribbons) shall have caused any defect in the thermal printhead for which a warranty claim is made, the user shall be responsible for ZEBRA Technologies’ customary charges for labor and materials to repair such defect. To the extent that it is determined that failure to follow the preventive maintenance schedule and procedures listed in the Operator’s Guide shall have caused any defect in the thermal printhead for which a warranty claim is made, this limited warranty shall be void.

ZEBRA TECHNOLOGIES’ SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO FURNISH PARTS AND LABOR FOR THE REPAIR OR REPLACEMENT OF PRODUCTS FOUND TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP DURING THE WARRANTY PERIOD.

As a condition of this warranty, the user must: (a) obtain a ZEBRA Return Authorization for the printer, or subassembly(s); (b) ship the printer or subassembly(s), transportation prepaid to the authorized service location; and (c) include with the Product or subassembly(s) a written description of the claimed defect. Unless ZEBRA Technologies authorizes return of the entire Product, the user shall return only the subassembly(s). Products returned shall be packaged in the original packing and shipping container or comparable container. In the event equipment is not so packaged or if shipping damage is evident, it will not be accepted for service under warranty. Surface transportation charges for the return of the printer to the customer shall be paid by ZEBRA Technologies within the 48 contiguous states and the District of Columbia. Customer shall pay shipping costs, customs clearance, and other related charges outside the designated area. If ZEBRA Technologies determines that the Product returned to it for warranty service or replacement is not defective as herein defined, BUYER shall pay all costs of handling and transportation.

2. Supplies Warranty

ZEBRA supplies are warranted to be free from defects in materials or workmanship for a period of either the stated material shelf life or 6 months from date of shipment, whichever occurs first, provided that the BUYER has complied with ZEBRA Technologies’ guidelines on storage, handling, and usage of the labeling supplies in ZEBRA printers. ZEBRA Technologies does not warrant the performance of ZEBRA labeling supplies on non-ZEBRA printers.

Any supplies product shown to the satisfaction of ZEBRA Technologies, within the time provided, to be so defective shall be replaced without charge, or ZEBRA Technologies may issue a credit in such an amount as it deems reasonable.

3. Warranty Exclusions and Conditions

The above warranties are in lieu of all other warranties, expressed or implied, oral or written, statutory or otherwise, including any implied warranty of merchant-ability or fitness for a particular purpose.

ZEBRA Technologies shall not be responsible for the specific application to which any Products are applied, including but not limited to compatibility with other equipment.

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Contents User’s Guide Proprietary Statement Warranty Information Zebra Software License Agreement Warranty InformationMedia Calibration Adjust the Print Darkness AC Power ON/OFF Switch Fro FEEDServicesKey and Pause Key RS-232 Cabling Requirements Reporting Damage UnpackingStorage and Reshipping Printer Power UpGetting Started Site RequirementsVoltage Selection AC Power CableCommunications Loading Media Tear- Off Mode Media LoadingT t i n g S t a r t e d Media and RibbonCutter Mode Media Loading Cutter Option Required External Rewind Mode Media LoadingFanfold Media Loading Fanfold Media Loading in Tear-Off Mode Peel-Off Mode Media LoadingPeel-Off Option Required Removing the Label Backing Material Peel Off Option Required Adjusting the Media Sensor Non-Continuous MediaContinuous Media Ribbon Supply Spindle Low-Tension Position Adjusting the Ribbon Supply SpindleRibbon Loading Ribbon Supply Spindle Normal PositionLoading the Ribbon Ribbon RemovalSwitch Configuration and CalibrationOption Switch Settings Switch Baud RateMedia Calibration Configuration ModeAdjust the Print Darkness Adjust the Media Rest PositionAdjust the Position of the Top of the Label Getting Started Tear-Off Mode Operating Your Zebra Stripe PrinterPrinter Operating Modes AC Power ON/OFF Switch OperationOperator Controls AC Power ON/OFF Switch Front Panel Keys Front Panel LightsSensor What it monitors How it works Printer Status SensorsBacking Rewind Spindle Full Sensor Position Sample ZPL II Label Formats Format 1 Simple Text and a BarcodeType this label format Type this label format You’ll get this printout Format 3 Using a Serialized Data FieldFormat 2 Saving a Label Format As a Graphic Image Line Type this label format You’ll get this printoutPreventive Maintenance Kit CleaningCleaning the Exterior Cleaning the InteriorCleaning the Printhead Routine Care and AdjustmentCutter Module and Catch Tray Location This procedure is on the next Cutter Module Disassembly This procedure is on Reassembled Cutter Module Lubrication AC Power Fuse ReplacementPrint Quality Adjustments Mechanical AdjustmentsToggle Pressure Adjustment Toggle Pressure AdjustmentRibbon Supply Spindle Adjustment Media Sensor Position AdjustmentBattery Replacement Troubleshooting Table Troubleshooting and DiagnosticsFlashing Troubleshooting and DiagnosticsTroubleshooting and Diagnostics Troubleshooting and Diagnostics Printer Diagnostics Power-On Self TestAdditional Printer Self Tests Pause Key Self Test Cancel Key Self TestPause Key Self Test Printout Feed Key Self TestExtended Printer Diagnostics Mode Key Self TestFeed Key and Pause Key Page Page Options*Factory-Installed StandardPrinterFonts DefaultPrinterFonts6Dots/mm Page Ard BitmapSmoothFontsPointSizeExamples Zebra’s Corporate Offices How to Reach UsZebra Technical Support Bulletin Board Service Technical SupportSupport Services Technical Support Service via TelephoneTechnical Support via Mail or Fax Zebra Technologies Corporation Service Form Select The Program That Fits Your Business Product Service and Support ProgramsExtended Factory Service Agreement Third Party Support And MaintenanceZebra Factory Services User Self MaintenanceWang Customer Services Division International Service and Support Zebra Training Programs Course Name Printers Covered Operations and Maintenance CoursesLabeling Bar Codes at WorkSupport Services Printhead Position Adjustment Procedure Adjusting the PrintheadAppendix Print Quality AdjustmentRS-232 Interface Signal LevelsHardware Control Signal Descriptions Printer Interface Technical InformationRS-232 Cabling Requirements Interconnect To DTE DevicesInterconnect To DCE Devices Parallel Cabling Requirements Parallel InterfacePin No Parallel Connector Pinout Signal DescriptionsGlossary Glossary Index Index