Zebra Technologies S-500 manual Zebra Factory Services, User Self Maintenance

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Support Services

Wang Customer Services Division

Zebra Technologies’ Authorized National Service Supplier provides On-Site Maintenance of the complete line of Zebra printers. Wang and Zebra work together to provide the TotalCare™ Service Program for our customers. TotalCare™ is a comprehensive package of support services designed specifically for the Zebra line of printer products.

Your business requires the Zebra printer to be ready when you are. To help you, Wang offers a complete maintenance program at your location. You have a variety of remedial support services from which to choose. Each includes toll-free access to Wang’s National Response Center, Installation/Relocation Services and Preventive Maintenance Procedures.

Those of you who do not contract for Wang TotalCare™ Service can still obtain service from Wang. On-site maintenance is available from Wang to non-contracted customers on an “ as available” basis. Labor is billed at the normal hourly Wang labor rates, and any parts that may need replacement are billed at list price. Contact a member of our Technical Services staff for more information on Wang service options.

Zebra Factory Services

The potential savings and peace of mind provided by prepaid service agreements may not fit your business needs. If you require a pay-as-you-go service program, Zebra’s Flat Rate Factory Service is the smart option for getting quality repair work if the need arises.

It’s simply a matter of contacting a member of our Technical Services staff with your service request. We quote repair prices and issue a Return Material Authorization (RMA). You ship us your equipment and we perform the repairs quickly. Your equipment is returned to you according to your instructions.

Charges are based on the Flat Rate Unit Repairs and Flat Rate Module Repairs schedules.

Return shipping charges via the carrier of your choice (UPS Ground within the United States, if not specified) will be added to your final invoice. Five working days are normally required for repair and return processing.

Optional expedited service is available, for a nominal additional fee, that assures that your repaired and tested module or unit is shipped back to you within 48 hours of receipt (excluding weekends and holidays).

User Self Maintenance

If qualified technicians are part of your organization, then this may be the option that best fits your needs. Zebra Technical Services provides a variety of helpful services if you choose to perform your own maintenance.

Making sure you have the proper spare parts is just one of the ways we can help.

Product-specific parts and maintenance documentation is available and repair parts can be expedited at your request.

Training seminars are offered regularly to assist your technicians with equipment repairs. Two of the most important aspects of successful product repair are experience

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Contents User’s Guide Proprietary Statement Warranty Information Zebra Software License Agreement Warranty InformationMedia Calibration Adjust the Print Darkness AC Power ON/OFF Switch Fro FEEDServicesKey and Pause Key RS-232 Cabling Requirements Reporting Damage UnpackingGetting Started Printer Power UpSite Requirements Storage and ReshippingVoltage Selection AC Power CableCommunications T t i n g S t a r t e d Tear- Off Mode Media LoadingMedia and Ribbon Loading MediaFanfold Media Loading Cutter Mode Media Loading Cutter Option RequiredExternal Rewind Mode Media Loading Fanfold Media Loading in Tear-Off Mode Peel-Off Mode Media LoadingPeel-Off Option Required Removing the Label Backing Material Peel Off Option Required Continuous Media Adjusting the Media SensorNon-Continuous Media Ribbon Loading Adjusting the Ribbon Supply SpindleRibbon Supply Spindle Normal Position Ribbon Supply Spindle Low-Tension PositionLoading the Ribbon Ribbon RemovalOption Switch Settings Configuration and CalibrationSwitch Baud Rate SwitchMedia Calibration Configuration ModeAdjust the Position of the Top of the Label Adjust the Print DarknessAdjust the Media Rest Position Getting Started Printer Operating Modes Tear-Off ModeOperating Your Zebra Stripe Printer Operator Controls AC Power ON/OFF SwitchOperation AC Power ON/OFF Switch Front Panel Keys Front Panel LightsSensor What it monitors How it works Printer Status SensorsBacking Rewind Spindle Full Sensor Position Type this label format Sample ZPL II Label FormatsFormat 1 Simple Text and a Barcode Format 2 Saving a Label Format As a Graphic Image Format 3 Using a Serialized Data FieldLine Type this label format You’ll get this printout Type this label format You’ll get this printoutCleaning the Exterior CleaningCleaning the Interior Preventive Maintenance KitCleaning the Printhead Routine Care and AdjustmentCutter Module and Catch Tray Location This procedure is on the next Cutter Module Disassembly This procedure is on Reassembled Cutter Module Lubrication AC Power Fuse ReplacementPrint Quality Adjustments Mechanical AdjustmentsToggle Pressure Adjustment Toggle Pressure AdjustmentRibbon Supply Spindle Adjustment Media Sensor Position AdjustmentBattery Replacement Troubleshooting Table Troubleshooting and DiagnosticsFlashing Troubleshooting and DiagnosticsTroubleshooting and Diagnostics Troubleshooting and Diagnostics Additional Printer Self Tests Printer DiagnosticsPower-On Self Test Pause Key Self Test Cancel Key Self TestPause Key Self Test Printout Feed Key Self TestFeed Key and Pause Key Extended Printer DiagnosticsMode Key Self Test Page Page Options*Factory-Installed StandardPrinterFonts DefaultPrinterFonts6Dots/mm Page Ard BitmapSmoothFontsPointSizeExamples Zebra Technical Support Bulletin Board Service How to Reach UsTechnical Support Zebra’s Corporate OfficesTechnical Support via Mail or Fax Support ServicesTechnical Support Service via Telephone Zebra Technologies Corporation Service Form Extended Factory Service Agreement Product Service and Support ProgramsThird Party Support And Maintenance Select The Program That Fits Your BusinessWang Customer Services Division Zebra Factory ServicesUser Self Maintenance International Service and Support Zebra Training Programs Course Name Printers Covered Operations and Maintenance CoursesLabeling Bar Codes at WorkSupport Services Printhead Position Adjustment Procedure Adjusting the PrintheadAppendix Print Quality AdjustmentHardware Control Signal Descriptions Signal LevelsPrinter Interface Technical Information RS-232 InterfaceInterconnect To DCE Devices RS-232 Cabling RequirementsInterconnect To DTE Devices Parallel Cabling Requirements Parallel InterfacePin No Parallel Connector Pinout Signal DescriptionsGlossary Glossary Index Index
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