Zebra Technologies S-500 Product Service and Support Programs, Extended Factory Service Agreement

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Support Services

Product Service and Support Programs

At Zebra Technologies, our service and support goal is to keep your printer performing optimally. Zebra Technical and Repair Services provide a broad range of service options and are your expert sources for your support and maintenance needs. If you are in need of technical assistance or repair services, our technical support staff stands ready with answers to any questions you may have. No matter how simple or complex your situation, Zebra’s Hotline Support is always just a phone call away. Call (847) 913-2259.

Select The Program That Fits Your Business

If your Zebra equipment requires maintenance, you can select the service option that best fits your needs. Zebra offers several choices for those of you located both within and outside of the United States. Service options available within the United States include:

∙Extended Factory Service Agreement: Customer Shipping Option

∙Third Party Support and Maintenance: Zebra Solution Center Support, National Sales and Service Center Support, Zebra authorized National On-Site Service by Wang Customer Services Division

∙Zebra Factory Services: Flat Rate Factory Service

∙User Self Maintenance: Operator and Maintenance Training Programs No matter which program you choose, you’ll find the Zebra response consistently fast and reliable.

Buying a Maintenance Agreement places a blanket of protection around your Zebra equipment. It provides the peace of mind knowing that your units are insured against unexpected and potentially costly repairs. You have the assurance that service will be available when you need it, minimizing your downtime.

Extended Factory Service Agreement

The Extended Factory Service Agreement covers all parts and labor required to assure optimum performance (with the exception of printheads). All Zebra equipment returned for service under this agreement is subjected to a complete preventive maintenance procedure at no additional charge.

Return shipping charges, via UPS Ground from Zebra, are also covered. Five working days are normally required for repair and return processing. Optional Expedited Service is also available for a nominal fee.

Customer Shipping Option - If you can realize cost savings by utilizing your own carriers for round trip shipment of your Zebra equipment, Zebra offers the Customer Shipping Option, giving you complete control over the method and price of transporting your equipment.

Third Party Support And Maintenance

Zebra Solution Center and National Sales and Service Center Support Our ZSC and NSSC business partners offer Zebra approved third party maintenance programs. Both On-Site and Depot Repair programs may be available, depending upon the organization. Contact our Technical Services staff for more information on the ZSC for your region.

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Contents User’s Guide Proprietary Statement Warranty Information Warranty Information Zebra Software License AgreementMedia Calibration Adjust the Print Darkness AC Power ON/OFF Switch Fro FEEDServicesKey and Pause Key RS-232 Cabling Requirements Unpacking Reporting DamagePrinter Power Up Getting StartedSite Requirements Storage and ReshippingAC Power Cable Voltage SelectionCommunications Tear- Off Mode Media Loading T t i n g S t a r t e dMedia and Ribbon Loading MediaExternal Rewind Mode Media Loading Cutter Mode Media Loading Cutter Option RequiredFanfold Media Loading Fanfold Media Loading in Tear-Off Mode Peel-Off Mode Media LoadingPeel-Off Option Required Removing the Label Backing Material Peel Off Option Required Non-Continuous Media Adjusting the Media SensorContinuous Media Adjusting the Ribbon Supply Spindle Ribbon LoadingRibbon Supply Spindle Normal Position Ribbon Supply Spindle Low-Tension PositionRibbon Removal Loading the RibbonConfiguration and Calibration Option Switch SettingsSwitch Baud Rate SwitchConfiguration Mode Media CalibrationAdjust the Media Rest Position Adjust the Print DarknessAdjust the Position of the Top of the Label Getting Started Operating Your Zebra Stripe Printer Tear-Off ModePrinter Operating Modes Operation AC Power ON/OFF SwitchOperator Controls AC Power ON/OFF Switch Front Panel Lights Front Panel KeysPrinter Status Sensors Sensor What it monitors How it worksBacking Rewind Spindle Full Sensor Position Format 1 Simple Text and a Barcode Sample ZPL II Label FormatsType this label format Format 3 Using a Serialized Data Field Format 2 Saving a Label Format As a Graphic ImageLine Type this label format You’ll get this printout Type this label format You’ll get this printoutCleaning Cleaning the ExteriorCleaning the Interior Preventive Maintenance KitRoutine Care and Adjustment Cleaning the PrintheadCutter Module and Catch Tray Location This procedure is on the next Cutter Module Disassembly This procedure is on Reassembled Cutter Module AC Power Fuse Replacement LubricationMechanical Adjustments Print Quality AdjustmentsToggle Pressure Adjustment Toggle Pressure AdjustmentMedia Sensor Position Adjustment Ribbon Supply Spindle AdjustmentBattery Replacement Troubleshooting and Diagnostics Troubleshooting TableTroubleshooting and Diagnostics FlashingTroubleshooting and Diagnostics Troubleshooting and Diagnostics Power-On Self Test Printer DiagnosticsAdditional Printer Self Tests Cancel Key Self Test Pause Key Self TestFeed Key Self Test Pause Key Self Test PrintoutMode Key Self Test Extended Printer DiagnosticsFeed Key and Pause Key Page Page Options*Factory-Installed StandardPrinterFonts DefaultPrinterFonts6Dots/mm Page Ard BitmapSmoothFontsPointSizeExamples How to Reach Us Zebra Technical Support Bulletin Board ServiceTechnical Support Zebra’s Corporate OfficesTechnical Support Service via Telephone Support ServicesTechnical Support via Mail or Fax Zebra Technologies Corporation Service Form Product Service and Support Programs Extended Factory Service AgreementThird Party Support And Maintenance Select The Program That Fits Your BusinessUser Self Maintenance Zebra Factory ServicesWang Customer Services Division International Service and Support Zebra Training Programs Operations and Maintenance Courses Course Name Printers CoveredBar Codes at Work LabelingSupport Services Adjusting the Printhead Printhead Position Adjustment ProcedurePrint Quality Adjustment AppendixSignal Levels Hardware Control Signal DescriptionsPrinter Interface Technical Information RS-232 InterfaceInterconnect To DTE Devices RS-232 Cabling RequirementsInterconnect To DCE Devices Parallel Interface Parallel Cabling RequirementsSignal Descriptions Pin No Parallel Connector PinoutGlossary Glossary Index Index
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