Troubleshooting and Diagnostics |
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| Troubleshooting Table |
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Symptom | Diagnosis | Action |
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Truncated print, no print, or | Media or ribbon improperly | See Media and Ribbon Loading |
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FEED Key operates incorrectly | loaded. | Instructions in Chapter 1. |
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while using |
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Incorrect Media Sensor | See Media Sensor Position |
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media. |
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| Position or Sensitivity. | Adjustment in Chapter 1. |
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In | Glue material from Back of | Refer to Chapter 3 and perform |
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stuck labels. | Labels causing media | maintenance and cleaning of the |
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| movement problems. | printer. |
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| Media and Backing not | Refer to Chapters 1 and 3 and |
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| properly aligned in printer. | reload media and adjust the |
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| Power Roller if needed. |
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In Cutter Mode, skewed, | Cutter is dirty. | Follow Cutter Cleaning |
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stuck, or improperly cut labels. |
| Procedure in Chapter 3. |
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Wrinkled ribbon. | Ribbon fed through machine | See Ribbon Loading in Chapter 1. |
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| Incorrect Darkness setting. | Set to the lowest value needed for |
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| good print quality. |
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| Incorrect printhead position or | See Print Quality Adjustments |
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| pressure. | and Toggle Pressure Adjustment |
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| in Chapter 3. |
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| Incorrect | Pull Spindle |
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| setting. | using wide media to obtain |
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| normal (higher) tension. See |
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| Adjusting the Ribbon Supply |
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| Spindle in Chapter 1. |
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| Media not feeding properly; it is | Make sure the media is snug by |
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| walking from side to side. | adjusting the media guides. |
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| Continuing Symptoms. | Call a service technician. |
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Misregistration and misprint | Media was pulled when motor | Open and close the printhead, |
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of 1 to 3 labels. | was not moving. | so it calibrates to find the label |
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| length. |
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| Incorrect Media Sensor | See Media Sensor Position |
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| Position. | Adjustment in Chapter 1. |
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| Media or ribbon improperly | See Media and Ribbon Loading |
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| loaded. | procedures in Chapter 1. |
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Changes in parameter settings | Parameters are set or saved | See Chapter 1. Reload the Factory |
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did not take effect. | incorrectly. | Defaults, calibrate the printer, then |
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| cycle the Power ON/OFF Switch. |
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| If problem continues, there | Call a service technician. |
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| may be a problem on the Main |
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| Logic Board. |
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