Nortel Networks manual 6About the VT100 Gateway

Page 13

1-6About the VT100 Gateway

ATTENTION!

The TRS process for managing calls is restricted to handling one active line at a time (single threaded mode).

Therefore, you should add a loop to applications that interact with the TRS so that customers who call at peak hours are informed on the status of their call. For example, you can allow callers to hear a recurring message that an operator will assist them as soon as possible.

555-9001-316 Standard 1.0 February 1996

Image 13

Contents Meridian IVR February Publication historyIii Contents IVR 2.0/I call flow interface Appendix a Host error messagesGlossary Glossary-1 List of figures List of tables List of proceduresAbout this guide How to use this guideWho should use this guide Additional Nortel manuals Appendix a Host error messagesConventions used in this guide IVR 2.0/I call flow interfaceVT100 terminal About the VT100 GatewayTerminals connected to a host computer VT100 application screen sample Vt100VT100 Gateway software Meridian IVR 2.0/I VT100 Gateway configurationTRS communication process 6About the VT100 Gateway Determining the required transactions Template files2Template files Customer follows this sequence to retrieve data Shows how screen templates relate to action templatesAction and screen templates Action templates Procedure Accessing transaction informationAction template syntax Action template syntaxAction template for accounting application #commentAction-name Reset-actionApp-name Reset-action template sequence sample Logout-action Reset-action template sampleLogout action flow Screen-template Manual mode optional fieldLogout-action template sample Screen templates Screen showing fields and the system prompt Application screen for accounting application Screen template syntaxScreen template syntax Screen template for accounting application Validation-tag offset Screen-nameField-descriptor Validation-tagField-descriptor syntax Row,column ﬁeld-name ﬁeld I/OTemplate files $num Valid ﬁeld I/O entries Entry DescriptionText Key-descriptor line syntax Key-descriptorValid key names TABSleep-descriptor syntax Sleep-descriptor optionalInitial-action templates Getting started Before using the VT100 GatewayScreen.conf file Begin string optional KeywordEnd string Screen.conf file Setting up the trs.conf fileSession-number Board-numberInitial-action template Initial-action Template Initial-templateProtocol HeartbeatExample trs.conf File Trs.conf file for accounting application Setting up the vt100.ctl fileVt100.ctl file for accounting application Vt100.ctl file syntaxTRS default communication settings Setting up the com.conf fileDevice-name Terminal-typeIxon Parity Baud RateInitial-action template Complete sample transactionTemplates Initial-action template for accounting applicationGetting started 16Getting started Action template performing a transaction 18Getting started Action Template Reset-action template for accounting applicationLogout-action template for accounting application IVR 2.0/I call flow interface Accessing the mainframeActivating the gateway from a Comi cell Setting the Comi cell parametersComi cell parameter window Comi cell name Call Audit EnabledCall Audit Information Comi action templateComi cell buffer count Comi cell timeoutComi cell input buffers Setting the Como cell parameters Como cell parameter window Como cell nameComo cell buffer count Como cell blocking?Como cell output buffers Como cell Como cell branchesBranches of the Como cell Reason the branch would be taken Coma cell in the Cleanup branch of a Start cell Setting the Coma cell parametersAn application using the COMI, COMO, and Coma cells 12IVR 2.0/I call flow interface Application cell functions Step Description 14IVR 2.0/I call flow interface Templates Corresponding Screens COMI/COMO cell parameters, TRS templates, and VT100 screensTerminal Resource Server TRS Messages Appendix a Host error messagesERR Createscreentemplates ERR LoadruntimeconfigERR Createactiontemplates ERR OrdertemplatesERR xx Sessions are Operational ERR All available sessions are non-operationalERR Unable to create Session Object Instance ERR Unable to create Process Object InstanceERR BD xx SS xxx ERR start host notify ERR xx is not a keywordERR CH=xx ERRRequest does not contain action name ERR CH= xx ERRInvalid action nameERR CH=xx ReadUpdateERR Createtimerinstance ERR CH=xx ReadinputERR CreatetimerinstanceERR CH=xx BD xxx SS xxx ReadinputERR copy PS ERR CH=xx BD xxx SS xxxx ReadinputERR Query cursorERR Send Aid key failed ERR CH=xx ProcessERR Syntax error for variable operationERR CH=xx ProcessERR write to screen ERR msgwaitstartERR Received a Service Free Message ERR Received a service abort from the TRS ServerERR 3270 Envoy Process Startup ERR Process StartupERR Server Node file trs.node does not exist ERR CH=xx illegal CommandERR Invalid Aid key specified use the Enter Key ERR Sendwithaid failed with return code ERR Sendwithaid Connect to session xx failedERR Writetoscreen Connect request to session xx failed ERR Writetoscreen Writing of input xx failed10Host error messages ERR Configuration file trs.conf not found ERR Createidletimer Idle timer memory allocation failedERR No Application field in trs.conf ERR An invalid entry in the trs.confERR Incorrect syntax for ping action ERR Protocol missing, specify 3270 or VT100ERR Invalid Protocol xxx, protocol ERR Invalid entry non-numericERR Last LU cannot be greater than ERR First LU cannot be less thanERR An Invalid Board# xx is specified ERR Couldn’t create appl objectERR In ../3270/buf.datpassword xx exceeds xxx characters ERR In ../3270/lubuf.datloginid xx exceeds xxx charactersERR in map.datSession xx not defined in trs.conf ERR read data from file ../3270/lubuf.datERR In ../3270/lubuf.datlubuf2 exceeds xx characters ERR In ../3270/lubuf.datlubuf1 exceeds xx charactersERR Unable to open screen file ERR Memory allocation failure for Screen entryERR Field id xx exceeds xxx characters ERR Parse string xx of screenERR Memory allocation failure for Action entry ERR Open action file xx failedERR Read head data from action file ERR Read screen name from action fileERR Unable to open Information Logger ERR Settimer Error setting interval timer structERR Buffer size is greater than ERR No row/column delimiter for screen templateVT100 Gateway terms GlossaryChannel System administratorComa Cell Comi CellVT100 terminal TransactionGlossary-3 Page February