Nortel Networks VT100 manual Application cell functions Step Description

IVR 2.0/I call flow interface 4-13

Table 4-2

Application cell functions

Step	Description
Cell 1	The ANSW cell answers the incoming call.
Cell 2	The GDAT cell plays a prompt requesting the caller to
	enter an account number. The number entered is
	stored in the ACCOUNTNUMBER buffer.
Cell 3	The MENU cell plays a prompt instructing the caller to
	press 1 to get an account balance, or press 2 to get an
	account update.
Cell 4	When the caller presses “1” on the telephone, the COMI
	cell starts the transaction.
	According to the COMI cell parameters in Figure 4-3,
	the action template specified in the COMI cell
	parameter window is “getbalance”. (This template is
	used in the sample transaction described in Chapter 3:
	Getting started, specifically Figure 3-11 on page 3-18.)
	The COMI cell provides the contents of the
	ACCOUNTNUMBER buffer to the host computer
	application.
Cell 5	According to the COMO cell parameters in Figure 4-4
	on page 4-7, the COMO cell receives the customer’s
	balance from the BALANCE buffer.
Cell 6	The contents of the BALANCE buffer is played to the
	user.
Cell 7-9	When the caller presses “2” on the telephone, an
	account update is given because the application
	communicates in a similar manner.
Cell 10	The caller hangs up and the application ends.

If the caller hangs up before the transaction is completed, the COMA cell in the clean-up branch of the START cell clears the memory and buffers associated with the application.

Meridian IVR VT100 Gateway Development Guide Product release 2.0/I