20Preface
You can print selected technical manuals and release notes free, directly from the Internet. Go to the www25.nortelnetworks.com/library/tpubs/ URL. Find the product for which you need documentation. Then locate the specific category and model or version for your hardware or software product. Use Adobe Acrobat Reader to open the manuals and release notes, search for the sections you need, and print them on most standard printers. Go to Adobe Systems at the www.adobe.com URL to download a free copy of the Adobe Acrobat Reader.
You can purchase selected documentation sets, CDs, and technical publications through the Internet at the www1.fatbrain.com/documentation/nortel/ URL.
How to get help
If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact one of the following Nortel Networks Technical Solutions Centers:
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EMEA | (33) | (4) | ||
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North America | (800) | 2LANWAN or (800) | ||
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Asia Pacific | (61) | (2) | ||
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China | (800) | |||
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An Express Routing Code (ERC) is available for many Nortel Networks products and services. When you use an ERC, your call is routed to a technical support person who specializes in supporting that product or service. To locate an ERC for your product or service, go to the www12.nortelnetworks.com/ URL and click ERC at the bottom of the page.