Services, Warranty, Installation services

MGETM GalaxyTM 6000 : Specification guide

Parallel UPS, three-phase, 250 to 3000 kVA*

* Power rating for an N+1 redundant configuration

14 - Services

14.1 - Maintenance

The supplier shall propose contracts covering four levels of maintenance.

ωLevel one: simple checks and settings, procedures accessible without any dismounting and involving no risk.

ωLevel two: preventive maintenance, checks not inhibiting continuous operation of the system and preparing operators for Manufacturer services.

ωLevel three: trouble-shooting. Repairs by standard exchange of subassemblies and functional power and control components. Preventive-maintenance operations, both systematic and when indicated by qualified diagnosis.

ωLevel four: major preventive and corrective maintenance operations or technical upgrades during start-up, operation or renovation of the UPS installation and recycling of equipment or components representing a risk. These operations require the use of devices and means that have been calibrated by certified organisations.

14.2 - Technical competency

ωcustomer operators: the supplier shall offer a level 2 training program.

ωservice personnel: the supplier shall ensure that service personnel are qualified for level 4.

14.3 - Functional components - organisation of supplier services

ωSufficient geographical proximity of the supplier or an authorised agent shall ensure reasonable access times to the customer site in view of reducing the mean time to repair (MTTR). The supplier shall be in a position to offer a contract limiting the response time to four hours.

ωThe supplier's logistics system and the availability 24 hours a day of original replacement parts shall similarly contribute to reducing to the greatest extent possible the mean time to repair (MTTR).

14.4 - System start-up

ωThe system and equipment shall be started up on site by the supplier or its authorised agent. The procedure shall include checks on the characteristics of the upstream and downstream protection devices and on the UPS installation parameters.

14.5 - Replacement parts

ωThe suppler shall undertake to provide certified original replacement parts for at least ten years following the date of delivery.

14.6 Recycling and renovation/substitution

ωAt the end of the UPS service life, the supplier shall guarantee the continuity of service of the customer's installations if necessary, including dismantling of equipment and replacement of equipment, in compliance with applicable standards on environmental protection.

15 - Warranty

The rectifier/charger and inverter subassemblies shall be guaranteed (parts and labour on site) for one year following the start-up date.

The sealed lead-acid battery shall be covered by the same warranty as the UPS.

16 - Installation services

Required services include:

ωsupply of the UPS and any accessory parts or elements;

ωcarriage-paid UPS transportation and delivery to the site. Options:

ωUPS handling and installation on the site;

ωconnections between the battery and the UPS;

ωconnection of the normal AC source to the rectifier/charger;

ωconnection of the bypass AC source to the input transformer or bypass input;

ωconnection of the load circuits to the UPS output.

APC By Schneider Electric

Edition - 03/2009

Spec. E - 15